Haley Ford
Richmond, VA
Filter Reviews by Keyword
By Type
111 Reviews of Haley Ford
They listened to my Families needs in a vehicle. I was looking around for a van that would fill the special needs my Family has. I usually dread the car buying experience because of past dealings wit I was looking around for a van that would fill the special needs my Family has. I usually dread the car buying experience because of past dealings with salesman that were pushy or impatient. I originally thought a Dodge Caravan would probably be the best choice. I did visit one Dealership that had such a van. It was not a pleasant experience! Even though I was tired of all the running around, I decided to visit Haley Ford. I arrived and was immediately greeted with a very friendly, "welcome to Haley Ford". The Salesman introduced himself as Shawn and asked my name. I told Him I was in the market for a Dodge van. Shawn invited me to come in for a moment and rest a bit and asked me why a van? He asked about my Families needs, our budget and from there stated the Dodge van was a great vehicle, but for my Family He wanted me to consider the Transconnect. Shawn pointed out all the features. I loved the fact that it has so much head room! He showed me the difference in gas mileage over the Caravan. I told Him earlier that this was a definite concern of mine! I felt like He and Haley listened to my needs and found the perfect vehicle for me! I never felt pushed or rushed, but really felt like I was making the right decision. I will definitely be back to see Shawn at Haley for our next vehicle and highly recommend them! Thank you again! J.J. More
Customer Service with Sean Johnson When I arrived at Haley Ford on Sunday, April 27th, salesperson Sean Johnson assisted me with the purchase of a new car. His knowledge and expertis When I arrived at Haley Ford on Sunday, April 27th, salesperson Sean Johnson assisted me with the purchase of a new car. His knowledge and expertise helped me to make the right decision in leasing a car. I feel the Sean was very helpful and considerate to our needs and would recommend him to others. Thank you More
Worth my time This is the second time purchasing from Haley Ford and they are like a fine wine. It just continues to get better with time. Wayne & Sean were very de This is the second time purchasing from Haley Ford and they are like a fine wine. It just continues to get better with time. Wayne & Sean were very delightful salesmen to work with. The sales manager William was great to work with when it came to getting us in a new car at the right price. By the way the ford fusion hybrid is an amazing car. My wife and I are loving it so far. I can't say enough about this new experience with Haley ford and highly recommend them. More
Wonderful Experience I must say my car buying experience was wonderful. LeDonta was an excellent sales man who did not pressure me into buying anything. He was able to ans I must say my car buying experience was wonderful. LeDonta was an excellent sales man who did not pressure me into buying anything. He was able to answer all my questions and get me a reasonable price. More
Karen Coleman I really was not in the market to buy a car at the run punched this one... How ever with the snow that we had messed my truck up and I had no chose bu I really was not in the market to buy a car at the run punched this one... How ever with the snow that we had messed my truck up and I had no chose but to start looking... I started out with another dealership, but the sales person and he was very rude and it changed my mind in getting a car from him... After getting approved I chose to go to the sister dealership and I bumped into Sean Johnson and I explained what went on and he asked me to give him 24 hrs or less and he will work it out... He did and I walked away with a 2012 crysler 200 he took his time I felt bad that I took up most if his day but he made me very happy... I have dealt with Mr. Johnson 10 years ago when I purchased my Drago from him when he worked at another dealer ship...he is GRRRRRRATE..#INMYTONEYTHETIGERVOICE... More
new car purchase came into dealership to purchase a new car the customer and knowledge of cars was great honesty was number one with sales department and finance work came into dealership to purchase a new car the customer and knowledge of cars was great honesty was number one with sales department and finance worked hard to find me the best financing great rebates. Over all customer service was great from start to finish car was very clean to drive home would recommend this dealer site to family and friends . B. Miller More
This was my first experience with Haley Ford and it was excellent!!! LeDonte Johnson was my salesman and he was wonderful to work with. He was very knowledgeable on the vehicle and everything I wanted he g excellent!!! LeDonte Johnson was my salesman and he was wonderful to work with. He was very knowledgeable on the vehicle and everything I wanted he got me at a very reasonable price. I've purchased many cars over the years but this was the first time anyone has ever gone over the books and all the features inside the vehicle with me. He even synced my phone for me before leaving. He answered any and all questions I had on the vehicle and I never felt rushed, like all he wanted was the sale. We had an unexpected issue with the car when I went to leave, that's when I met Paul. He resolved the issue in a timely manner and got me on my way. I also met Jeff while there, and again another wonderful person. I would recommend Haley Ford to al my family and friends. I don't think I'll ever go anywhere else now after the wonderful experience I had with them. Thank you Donte, Paul and Jeff for making my buying experience wonderful. More
I went in for service, as I always do (because the service dept is great!!), and looked at a new Fusion while I was waiting. I ended up buying a new Fusion and got a great deal. No games!! No gimmi service dept is great!!), and looked at a new Fusion while I was waiting. I ended up buying a new Fusion and got a great deal. No games!! No gimmicks!! No hidden fees like freight or rebates that I did not qualify for. The service is always great and now I will never buy any where else. I appreciate the guys being honest and upfront. I got great financing too!! More
The salesman, Billy Stone did a great job of descibing the vehicle and the asociated programs that Ford offered. He made sure I was satisfied and took care of the small details that made a difference. T the vehicle and the asociated programs that Ford offered. He made sure I was satisfied and took care of the small details that made a difference. That's why i chose this dealership and will continue buying Fords. We now own 4 Ford vehicles at home. More
I called ahead of time to verify that a vehicle was still available, made sure that Mr. Stein knew EXACTLY what I wanted, down to the exact dollar amount before I drove TWO HOURS to see the truck. (four hour available, made sure that Mr. Stein knew EXACTLY what I wanted, down to the exact dollar amount before I drove TWO HOURS to see the truck. (four hour round trip, plus another hour and a half trying to figure out what was going on) On the phone I was told several things, like that he would make sure the monthly payment was withing my budget (which I told him on the phone what that was), the price he told was wrong, when we got there it was 10K MORE than what was quoted to me on the phone, then had the nerve to tell me "well why not finance for 84 months...I did." No sir, what was never part of the deal. Overall this is by far the WORST experience I have ever had with any dealership. I do not recommend them to anyone. More

