Haley Toyota of Richmond

A completely refreshing experience! We spent about six months shopping for a Grand Highlander Hybrid and contacted upwards of 20 Toyota dealerships from Virginia Beach to New York. A lo We spent about six months shopping for a Grand Highlander Hybrid and contacted upwards of 20 Toyota dealerships from Virginia Beach to New York. A lot of dealerships use the very high demand for this vehicle to justify higher prices ($3-5K above MSRP), mandatory high profit margin add-ons, non-refundable deposits, and other consumer-unfriendly practices. They also tended to adopt a "take it or leave it" approach to optional equipment with no flexibility to deviate from the build sheet as allocated from Toyota. On the other hand, Madisen at Haley Toyota of Richmond was completely flexible from the beginning, working with us to add and remove optional equipment to suit our needs. She was communicative throughout the process, from allocation, through the build phase, and approaching delivery. Pricing was very fair and transparent, as was the valuation on our trade-in vehicle. There was no pressure throughout the process, and the day-of experience with Madisen was very smooth and painless. Even though we live a couple of hours away, we will definitely consider purchasing from Haley Toyota of Richmond again in the future! More

Charles Bradley at Haley Toyota was great in helping me acquire the Rav4 I was looking to purchase. He was very knowledgeable and came I on his day off so I could test drive the car. I would recommend Hale acquire the Rav4 I was looking to purchase. He was very knowledgeable and came I on his day off so I could test drive the car. I would recommend Haley Toyota and their great staff to anyone lotto purchase a vehicle. More

I purchased my 2nd vehicle from Haley Toyota. I had the pleasure of meeting Brad Thomson, who is knowledgeable and helpful, as I navigated my way through available options. I got the deal that I I had the pleasure of meeting Brad Thomson, who is knowledgeable and helpful, as I navigated my way through available options. I got the deal that I wanted and a new car that I really love. More

They are so friendly and are very attentive to their customers. They remember who you are. customers. They remember who you are. More

I would like to thank Jerry Royall, Chad Dutrow, Haley Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was co Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was confident that it would be done professionally. DOUG PATTERSON service manager is the BEST. He is helpful, patient and very knowledgeable about his job! Keep up the EXCELLENT work 👏 More

Best service department ever. Friendly, knowledgeable and accommodating. Doug Patterson has a great crew. The cashiers are friendly too. They really worked with me to fix my car a Friendly, knowledgeable and accommodating. Doug Patterson has a great crew. The cashiers are friendly too. They really worked with me to fix my car and set me up with a rent a car. Thank you all, it is a great team More

Very friendly, helpful, professional dealership. Amir fantastic and helped us every step of the way!!! He is honest, patient, and cares about his customers! Thank you, Amir! Amir fantastic and helped us every step of the way!!! He is honest, patient, and cares about his customers! Thank you, Amir! More

Great experience with Brad Thomson. He was personable and answered all questions about the vehicle we were looking at. He was personable and answered all questions about the vehicle we were looking at. More

Ms Futrell was thorough and approachable. She kept us apprised during the entire process and answered all emails in a timely fashion. She was well-versed on the features of the Crown Signia a She kept us apprised during the entire process and answered all emails in a timely fashion. She was well-versed on the features of the Crown Signia and quickly found answers to more difficult questions. I would strongly recommend as a salesperson! More

Great service and tmely,lear communication. Wish toyota gave return customer incentive on the vehicle. Wish toyota gave return customer incentive on the vehicle. More