Haley Toyota of Richmond

I bought my car from Haley yesterday and I have to say that Zach and Stuart made the process painless. As I have never purchased a vehicle before, I was skeptical because of all the horror stories I hear that Zach and Stuart made the process painless. As I have never purchased a vehicle before, I was skeptical because of all the horror stories I hear about dealers. I began my process online and within 5 minutes of my online inquiry I was contacted by Chris Conroy explaining that my information had been received and to just hold tight and someone would be contacting me with more information. Shortly thereafter, my sales rep emailed me and he just really kept me in the loop about what was going on with my financing information and how the process was moving along. I also received a call from Stuart, the Business Manager, the moment they were able to get something done for me. When I walked into the dealership to begin the rest of the process, Zach was there waiting with a smile which really relaxed me. He was very friendly and really kept the edge off. Zach sat me down and went over all the papers that needed signing and so forth and got my car ready for me while I was in finance with Stuart. Stuart was very efficient and went over everything in a manner that I would understand and I really liked the way he conducted himself. Not once did I feel pressured into having to buy my vehicle. I would like to say Thank You again to Zach and Stuart for making my "First Big Purchase" such a wonderful experience! More

I have to say that in all my years of coming to Haley Toyota to service my vehicles, I have yet to meet someone quite like Rob Prince. Very nice and the friendliest Service advisor I've ever worked with. Toyota to service my vehicles, I have yet to meet someone quite like Rob Prince. Very nice and the friendliest Service advisor I've ever worked with. My husband I have owned many Toyota's and finding Rob was a true pleasure. You can see it in his eyes that he is there to listen and help in a way that far exceeds any experience I've had thus far. I highly recommend this true gentleman should you find yourself at His location on Lonas Parkway right off Hull St. A+++ More

I had a wonderful experience! I came in looking for a used car and ended up leaving with my very first new vehicle. The entire team made my experience fantastic. If I could thank everyone personally I wo used car and ended up leaving with my very first new vehicle. The entire team made my experience fantastic. If I could thank everyone personally I would, though I am sure I have forgotten someone's name. They made me feel comfortable, asked questions, and helped me find what I really wanted. I came in looking for a wagon/crossover type used car, after speaking with Bob, he showed me my Prius C and I could not be happier. It has the space I was looking for and more fuel economy than I could have ever hoped for. He and Nabeel really made me feel right at home and helped make sure I got the best deal possible. More

I am not sure if Stuart and Brendon are going to be able to get me financed but it was exciting to know that even if I dont get financed they gave it their best......I will wait and come back to these guys to get me financed but it was exciting to know that even if I dont get financed they gave it their best......I will wait and come back to these guys they work to get you driving. More

We dealt mainly with Bob Humber but all of the employees, even the ones we weren't dealing with in the process of buying our car, were most courteous and friendly. They made you feel welcome and comfortable even the ones we weren't dealing with in the process of buying our car, were most courteous and friendly. They made you feel welcome and comfortable in dealing & talking with them. We felt that they gave us a fair price on our trade in car. They did not have the car that we were looking for but they called other Toyota dealers and found it and it was on the lot and ready for us to pick up the next day. If in the future, we are looking for a vehicle, we will definitely look at this dealership first. More

Sorry i should have remembered the experience we had with this dealer when we were shopping for a used Tacoma, they had a vehicle that fit our needs but their offer on trade in on my son's pickup insulted us this dealer when we were shopping for a used Tacoma, they had a vehicle that fit our needs but their offer on trade in on my son's pickup insulted us, we left. we did find a comparable vehicle at another dealership and successfully traded my son's truck and bought their Tacoma, for some reason they only had one set of keys. After a year and a half we decided we should get a second set of keys made. My 19 year old son didnt know any better and at my wife's direction bought a second set of keys and remote and the bill totalled, $432.00 for a set of keys. The labor for programming was $165, so i am assuming the balance ($267.00) was for two sets of keys and a remote. I drive a BMW, i know what expensive parts are and a set of keys is not on the list. In addition to that, the service rep proceeded to inspect the vehicle, now i am sure the dealer will say we were looking out for the safety of the customer when in fact it was a search for additional service money to be made by the dealer. When advised that a number of service items needed to be performed, air filter, engine filter (what ever that means) needed to be replaced, at least my 19 year old had the common sense to say no thanks, will have it taken care of elsewhere. This is not how you build repeat business, by the way the spare keys and remote were available on the internet for a total of $75.00 but Haley Toyota said they would not perform the programming and that we must buy the keys from them. I intend to share this story with all my friends and Haley has gotten their last dollar from me. Robb Gwaltney, Powhatan, Va. More

Tried to work with them 2 times. They could not go lower than 20,000 on the car I wanted. Got the exact same car for 17,500 including all fees elsewhere. They were a lot nicer also! than 20,000 on the car I wanted. Got the exact same car for 17,500 including all fees elsewhere. They were a lot nicer also! More

Brendan worked very hard to accomodate me with my disabilities. His information about the products etc was wonderful!!! I ordered one car and poor Brendan had to cancel the order due to erroneous in disabilities. His information about the products etc was wonderful!!! I ordered one car and poor Brendan had to cancel the order due to erroneous information given to me by disability equipment installers. He stuck with me with much grace until he found the right car for me. I have been in sales for 44 years and I recognize talent when I see it! He is a great asset to your organization! More

Coming from Charlottesville, VA this was a little trek to get to but well worth the drive. I went in specifically for a 2013 Scion tC and Brendan and Stuart helped me get the car I wanted. Brendan met me o get to but well worth the drive. I went in specifically for a 2013 Scion tC and Brendan and Stuart helped me get the car I wanted. Brendan met me outside with a smile, was very genuine and nice to me and my mom who came for support LOL. My experience with the staff of Haley Toyota and the quickness of getting the vehicle (2 1/2 hrs) was excellent!!! I will and have recommend my coworkers and friends in the market for a new car or even a used one to go to Haley Toyota! Thank you again everyone at Haley Toyota and thank you Brendan and Stuart!! You made my experience an excellent one! More

Went in to purchase a new 2013 Toyota Tacoma Access Cab at Haley Toyota in Midlothian and met with Tom Scott. After going over exactly what I wanted Tom was able to find me the perfect truck with all the at Haley Toyota in Midlothian and met with Tom Scott. After going over exactly what I wanted Tom was able to find me the perfect truck with all the options I requested and gave me a fair price. I couldn't be happier with my experiance at Haley. They made the purchase easy and fast. I would definatly recommend them and Tom Scott in particular for anyone looking for a new or used vehicle. More