Haley Toyota of Richmond

Nat Williams made my car buying experience as easy as possible! He was easy to work with and helped me to find the car that was right for me. I didn't feel like his goal was just get me into a car, but possible! He was easy to work with and helped me to find the car that was right for me. I didn't feel like his goal was just get me into a car, but make sure I got into the right car for me! I would/have recommended him to friends and co-workers, great guy and a very nice person! More

Friendly customer service. Michael came in on his day off to complete the sale. Accomodating and curteous, they did not pressure me to complete the sale. off to complete the sale. Accomodating and curteous, they did not pressure me to complete the sale. More

I would like to take this time to appreciate one of your salesman, Cedric Edmundson. If there is a recognition program he needs to be recognized. On Monday, May 31st about 8pm at night my husband and I we salesman, Cedric Edmundson. If there is a recognition program he needs to be recognized. On Monday, May 31st about 8pm at night my husband and I were searching the internet for a new vehicle. I seen a Toyota Camry that I really liked. I texted the the number to get more information regarding this vehicle. It was less than 10 minutes later Cedric called me. From that point on I knew that he was working for me. I explained to him that I had to work the following day, so I would try to stop by after work. He told me that he would call me the next morning. Sure enough, he did. Not only did he call me but he also brought the car to my job to let me drive it back to the dealership. I was truly amazed. Now thats customer service. I purchased the car that night. I requested a few options to be installed (tinted windows and remote start). I had to bring the car back the next day. When I spoke with a rep, she explained that it would take several hours before the car would be completed. She explained that there was a shuttle bus that could take us where we needed to go. However, when we arrived Cedric had arranged for us to have a car. I could not believe it! I work for the largest retailer in the world and understand the importance of customer care. I want to appreciate all that Cedric has done for my family. He is a great asset to your team and you should be proud of him because I am! Thanks, Cedric!!! More

Buying a car was the last thing on my mind, until I was involved in a collision with a truck and my Saturn was totaled. I was so happy that I went to Haley upon the recommendation of many friends. I was involved in a collision with a truck and my Saturn was totaled. I was so happy that I went to Haley upon the recommendation of many friends. I was treated with respect and Frank was actually fun to work with. Once he helped me find just the right vehicle and in my price range, I prepared myself for the hassle of financing. Much to my delight, it was NO hassle at all! The finance manager Patrick listened to my concerns and navigated me to the best financing package I could get. It actually beat what my own bank was willing to do - with no strings attached. I have already told my friends about my experience at Haley and I now consider myself part of the Haley family. More

I came to this dealership to trade in my used car and purchase a new one. I like the dealership right away because I got immediate service. Jose was very friendly and not at all pushy, unlike some othe purchase a new one. I like the dealership right away because I got immediate service. Jose was very friendly and not at all pushy, unlike some other dealerships that I had dealt with in the area. I got a fair price on my trade and a very good interest rate on my new car. Nabeel in finance was also very friendly and went out of his way to make sure that I got the best possible interest rate. Fred in service took great care of my car and got all of my installations done very quickly. I would definitely recommend this dealership. More

This is the fourth car I purchased from Haley in the last 4 years and my recent purchase experience was the best ever. I wanted to get my fourth Prius and with the earthquake and tidal wave in Japan, and the 4 years and my recent purchase experience was the best ever. I wanted to get my fourth Prius and with the earthquake and tidal wave in Japan, and the expensive gas prices here, Prius is in short supply and big demand. Haley came through for me and found the exact model and color I wanted, and even discounted it for me. I look forward to my fifth buying experience next year. Thanks Nabeel Rahman and Jose Gonzales. More

We did an internet sale with Marji Duncan. She was amazing! Right from the start she gave us a great no haggle price. Marji was very helpful. She found us just the car we wanted and made everything ve amazing! Right from the start she gave us a great no haggle price. Marji was very helpful. She found us just the car we wanted and made everything very easy. Everyone at Haley was very nice and helpful. It was a pleasure buying a car from them. We highly recommend Marji and Haley Toyota!! More

AWESOME TEAM AND VERY PROFICIENT. WE WERE BLESSED TO PURCHASE TWO VEHICLE AT HALEY TOYOTA BECAUSE OF THE KNOWLEDGE AND UNDERSTANDING THAT GOD IMPARTED WITH NAT WILLIAMS AND STUART SMITH. MY HUSBAND AND PURCHASE TWO VEHICLE AT HALEY TOYOTA BECAUSE OF THE KNOWLEDGE AND UNDERSTANDING THAT GOD IMPARTED WITH NAT WILLIAMS AND STUART SMITH. MY HUSBAND AND I EXPERIENCE A SMOOTH AND PROSPEROUS TRANSITION IN DRIVING AWAY IN OUR 2 NEW VEHICLES. More

I was quite surprised that Stuart was able to get me a very low interest rate. I have had only one Toyota and been very satisfied and have complete confidence in them. I have had General Motors cars in th very low interest rate. I have had only one Toyota and been very satisfied and have complete confidence in them. I have had General Motors cars in the past but Toyota has beat them all. Thanks for your assistance in this transaction. More

I am a repeat customer at Haley Toyota. The reason I went back for my secnd purchase was because of the excellent service I have recieved, not only from the sales department, but from service department went back for my secnd purchase was because of the excellent service I have recieved, not only from the sales department, but from service department as well. During my most recent purchase, both Mr. John Higgs and Mr. Stuart Smith were exceptionaly personable and pleasant to work with. They both went out of their way to find me the best deal. I even recieved a call after I made my purchae from Mr. Smith telling me that he was able to lower my interest rate even furthr, saving me money on monthly payments. This will add up to extraordinary savings over the life of the loan. This was not something that Mr. Smith had to do, but I feel as though he did it as an extra measure to ensure that I recievd the best possible deal. Without question, one of the most amazing examples of customer service that I have ever experienced, in purchasing a new vehicle or otherwise. There is no question in my mind that I will return to Haley Toyota for my next purchase and hopefully the two gentleman that I worked with during my past experience will still be there, cause I will ask for them by name. CJ More