Haley Toyota of Richmond

I completed an application on-line for a new Toyota Corolla. I received a prompt response back from the dealership. Service was excellent and I was in and out of there with my new car in NO time. Sad Corolla. I received a prompt response back from the dealership. Service was excellent and I was in and out of there with my new car in NO time. Sad part is, I totaled my new car even before I made my first car payment. I'm a little embarassed to say that being that I've never been in a car accident in my 35 years of driving. Anyway, I went back to the Toyota dealership and Stuart the finance manager and Mike Davis, salesman worked hard to get me re-financed with the same company to get another new car even while I had an opened ended loan from my wrecked car. Somehow, they made it happen. I was very pleased. I was also pleased with how well that Toyota Corolla held up after I was T-boned right in the driver side. Thank God for curtain airbags and the sturdiness of Toyota. I purchased another 2011 Corolla Toyota just not in RED this time. Red must not be my color.... Marguerita Holts-Slack More

I am very pleased with the decision to buy my new vehicle from Haley Toyota. Mike Davis is their Internet Sales Manager. He was willing to offer me a great price quote via email, unlike other Toyota dealers from Haley Toyota. Mike Davis is their Internet Sales Manager. He was willing to offer me a great price quote via email, unlike other Toyota dealers throughout Virginia. They wanted me to come by and negotiate. Every concern I had with the car was taken care of promptly and professionally. I have no regrets. More

My husband and I we looking for a Toyota Camry and he contacted Haley Toyota. He spoke with Frank Barlow and set up a time after work to look at the car we had picked out. Frank greeted us with a han contacted Haley Toyota. He spoke with Frank Barlow and set up a time after work to look at the car we had picked out. Frank greeted us with a handshake as we walked in the door... and he remained very friendly and helpful throughout the whole process. I would do business with Frank again. My only wish is that the process (paperwork) was possibly more automated, therefore taking less time. We were there approximately 3 hours for this purchase. It would be much more convenient if you just entered the required information into the computer once and it then fed that info into all the needed forms - send them to the printer all at once. We could then sign everything, write a check and be done in half the time. More

THe overall experience was execellent and we enjoyed all people that worked at this dealership. We were Shown around the dealership and introduced to the different department heads.Durimg the time we were o people that worked at this dealership. We were Shown around the dealership and introduced to the different department heads.Durimg the time we were offered refreshment small talk from evry member in the show room More

DeAndra Meekins was very knowledgeable, friendly, and professional. She was able to answer all of my questions. Even when I was undecided on the car (new versus used, one color or another) she was very p professional. She was able to answer all of my questions. Even when I was undecided on the car (new versus used, one color or another) she was very patient. She even went to another dealership to pick up a used car i wanted to test drive. Customer Service/Sales People should remember that the customer is why they have a job. I truley belive that DeAndra has hit the MARK. I have even recommended her to a couple of people. Stuart Smith was equally professional and knowledgeable when it came to the financing. He was able to get my old vehicle traded, and get the overall deal done even though I had some challenges with my credit. He was available for calls and visits to the dealership for me to ask questions. I haven't received this level of service in a really long time. DeAndra and Stuart make a great team. You should be proud to employ them both. More

Words really can't describe how excellent of an experience I had purchasing a vehicle at Haley Toyota. The gentleman that helped me were more than accomodating, honest, personable, and dedicated. P experience I had purchasing a vehicle at Haley Toyota. The gentleman that helped me were more than accomodating, honest, personable, and dedicated. Purchasing a new or used car, no matter the price, is a huge event in someone's life. I may not have bought a brand new car, but the empoyees definitely made me feel like I did, and shared in my joy of finally owning my own car once again. I felt so welcome and well taken care of! I will most definitely refer all of my friends and my family to them. Infinite praise and thanks go out to you!! More

Marji Duncan was a joy to work with during the purchase of our new RAV4. She was very responsive to our online inquiry and actually sent us a personal email as a follow-up. Each day that we were talki of our new RAV4. She was very responsive to our online inquiry and actually sent us a personal email as a follow-up. Each day that we were talking to other Toyota dealers, Marji was always the one with the first response, with the most complete answers, and with the best price for "out the door". I cannot stress enough the importance of having ALL of the prices so you know what the total price will be. We drove over 100 miles to meet and work with Marji. We have two Toyota dealers within a 25 mile radius of home, but after talking to Marji and reviewing the numbers with her, we knew we needed to drive to Richmond. Marji took the time and the extra effort to get the specific details that we requested. No other dealership / salesperson did this. Other sales people just threw a price over the fence to us. Marji took the time to be very specific and very competitive on the quote. There were no surprises when we reviewed the numbers with Marji, and the price we were told was the actual one we paid!!! Marji is very personable and professional. Others can learn from her. Our conversations were comfortable and very polite. The conversation centered around getting us what we needed. We knew Marji was working in our best interest to explain and provide value for our money. More

Overall my experience with Haley and Jim Z. was fantastic. I found Jim to be very friendly and knowledgeable about the vehicles, and he was able to provide plenty of options for my budget. Jim will fantastic. I found Jim to be very friendly and knowledgeable about the vehicles, and he was able to provide plenty of options for my budget. Jim will have a great future in car sales because he's able to connect with customers, learn what our priorities are and present options without being pushy or using typical "sales" tactics. I will definitely visit this dealership again for future vehicle purchases, and would highly recommend it to others seeking a comfortable buying experience. More

These guys are great...walked me through the process one step at the time. no pressure...they were able answer all my questions...I felt like I was with a friend. I love my car and I would go back to Haley step at the time. no pressure...they were able answer all my questions...I felt like I was with a friend. I love my car and I would go back to Haley for my next auto purchase..they are GREAT!!!!!!!!!!!! More

My experience was awesome and relatively painless. I can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge was knowledgeble about the car and answered all my questions. More