Haley Toyota of Richmond

My experience was awesome and relatively painless. I can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge can't say enough good about Stuart Smith, the finance manager. He worked really hard to get me financed. The sales staff were very helpful and Jorge was knowledgeble about the car and answered all my questions. More

I found the services provided by Sean Beaudoin, Chris Conroy and Pat Way to be very professional and friendly. I found the paperwork process with Pat Way to be very pleasant . Knowledge of product Conroy and Pat Way to be very professional and friendly. I found the paperwork process with Pat Way to be very pleasant . Knowledge of product and pace of negotiations were very good. facility was clean and well staffed. More

Jim Z. is a fine, energetic young salesman. We believe he should have a great future with your dealership. He was very helpful and very attentive to detail in every way. All of the people on the staff we he should have a great future with your dealership. He was very helpful and very attentive to detail in every way. All of the people on the staff were very friendly and were not "pushy!!" However, we think it is unfortunate that you have a man as a business mgr., who works on the very important portion of the sale--the loan--who it is VERY difficult to understand and works a little too hard at selling extras such as insurance, special coatings, etc. etc. But, the main complaint is being able to understand him. For the financing portion of the sale you need someone who has complete command of the English language and can be understood. More

Visited on Friday afternoon with no plan for buying - just starting my search. The gentleman I spoke with explain some of the deals on the new cars. He was long pressure and informative. After listening, just starting my search. The gentleman I spoke with explain some of the deals on the new cars. He was long pressure and informative. After listening, I left to think about the car and price he told he about. After reviewing the car and deal, I felt it was a very good offer. I returned on Saturday and made the purchase. After making the deal, I did not get pressured to buy more services. The personnel that I talk to were friendly and recognized I did not want any extra. Overall it was a very pleasant experience. More

Brandon and the rest of the staff took great care of me and made my car buying experience quick and painless. I went into the dealership knowing what I wanted and what price I was willing to pay to get it. and made my car buying experience quick and painless. I went into the dealership knowing what I wanted and what price I was willing to pay to get it. Brandon was able to answer every question that I had and moved the process along quickly. Thanks to everyone. More

Jim Zimmerman made the process of buying a new car as smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and ne smooth as possible. He was very friendly, helpful, and professional. I was able to take my time and choose the car that was right for my needs and never felt pressured at any time as I have at other dealers in the past. I feel that Jim went above and beyond great customer service and I couldn't have asked for a better sales consultant. I will definitely do business with Jim in the future and I have already recommended him to all of my friends and family. More

Paul had great product knowledge and did a great job describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He wa describing the benefits. Throughout the entire process he was professional and not pushey or did not try to rush the process to close the sale. He was sensative to our concerns and did a great job in providing and put us in touch with those at Haley that the informations on the addioal add ons that we might be inetersted in. Dealing with Paul and all the staff at Haley made buyong this car a FUN experience. George & Libby Vogel More

This has been the most pleasant car buying experience we have had. Paul Berry made the process as painless as possible. He stayed late, making sure our deal was finalized to our satisfaction. The guys wh have had. Paul Berry made the process as painless as possible. He stayed late, making sure our deal was finalized to our satisfaction. The guys who prepared the car for delivery, Mr. Davis and Mr. Cox, were very knowledgeable and efficient. We have taken our Highlander back 3 times - once for a low tire pressure light, once to have a remote stater installed, and once to have XM radio installed. Each time we have been impressed with the friendly staff, clean service areas, and well thought out customer lounge. Tonight (1/13/11) we attended the new owner workshop, which we loved. We were prepared to be a bit bored; instead we were given great information and even some great food. We think this is what buying a new car should have always been like! More

Wow, what can I say about working with Sean Beaudoin but it was great. He made me feel comfortable and no high pressure sales. I trusted him and he didn't let me down. I told him what I was looking for and it was great. He made me feel comfortable and no high pressure sales. I trusted him and he didn't let me down. I told him what I was looking for and he delivered. He made the process a nice experience. And the finance guy, Stuart Smith, he was awesome too. Signing for a vehicle can be lengthy but with Stuart the process didn't seem so long. He was nice and funny but thorough and professional. If, no when, I buy another vehicle, I will go to Haley Toyota and ask for Sean (of course) and Stuart too.......what a great team. Thanks so much guys, you were the best !! Trisha Keffer More

Bought a 2010 new Yaris. Very fair deal. Salesperson was a pleasure to deal with. Everyone was courteous and went out of their way to assure we were pleased with the car. Have used them for two years for se a pleasure to deal with. Everyone was courteous and went out of their way to assure we were pleased with the car. Have used them for two years for service on our other Toyotas and found their sales department was equally great on this first purchase from them. More