Haley Toyota of Richmond

My wife and I had a very frustrating experience dealing with Haley Toyota of Richmond. We were early on in our search and were working with a new Haley employee/ trainee. The new employee was very po with Haley Toyota of Richmond. We were early on in our search and were working with a new Haley employee/ trainee. The new employee was very polite,helpful and patient in showing us the various Camry models. Our first visit to the dealership we just looked at the inventory to see if we were interested. The trainee called us several days later to tell us that one of the colors we were interested in had just come in. We returned to the dealership to again look at the cars and were interested in taking a test drive. Before we could get a chance to test drive a car, the new employee's trainer / manager approached us. The manager was extremely pushy, inpatient and rude. He said that we had been wasting the trainee's time since this was our 2nd visit and that we were not helping to get the trainee his first sale. Furthermore he belittled the new employee by stating in front of him that he could be fired if he didn't make a sale soon. Needless to say we were disgusted by the manager's unprofessional conduct and immediately walked off the lot. My wife and I's families have purchased 18 cars in the past 20 years from Haley of Richmond. While we have never before had an unfavorable experience such as this, this is strong indicator of how the customer service has gone down hill. If this is how Haley wants to train their sales people, they are gong the wrong direction. This will likely be the last time we visit this dealership More

I had the best experience of buying a new car yet. I worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want. I spent 1 week looking at cars and when I found something I wanted he made working the deal easy. I was in negative equity with my truck so they really had to work a great deal for me. Skip was extremely energetic and willing to help every way he could. I have bought 6 new cars in my life and this is by far the best experience I have ever had. More

I had the best experience of buying a new car yet. I worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want worked with Skip Davis and he not only worked to get me everything I was looking for but he was extremely patient with me while I decided what I want. I spent 1 week looking at cars and when I found something I wanted he made working the deal easy. I was in negative equity with my truck so they really had to work a great deal for me. Skip was extremely energetic and willing to help every way he could. I have bought 6 new cars in my life and this is by far the best experience I have ever had. More

The salesman are high pressure, pushy and demeaning. The service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. Th service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. The mechanic and service writer said they could not find a problem. Two days later, it broke down out of town. Had they checked underneath the hood they would have found the problem immediately. My sister brought her Toyota in and they told her she needed apprx. $1500 work to her car. She did not need this amount of work done. Do not deal with these people. More