Haley Toyota of Richmond

This is the first purchase I have made from Haley Toyota and I made a purchase over the internet. My salesman Sean Jones was absolutely OUTSTANDING and the rest of the dealership staff was pleasant. I will and I made a purchase over the internet. My salesman Sean Jones was absolutely OUTSTANDING and the rest of the dealership staff was pleasant. I will certainly return to Haley Toyota in the future and I highly recommend salesman Sean Jones to all if you like me, desire a hassle free and courteous salesman. Great Job Sean Jones and Haley Toyota!!!! More

Avery was my sales associate and she was great! We kept in communication until the vehicle arrived. The process went well and I would recommend!! Thanks in communication until the vehicle arrived. The process went well and I would recommend!! Thanks More

Austin was very efficient checking me in for my service appointment. He was communicative with additional services during the service appointment. Haley has always been very dependable in the last 12 ye appointment. He was communicative with additional services during the service appointment. Haley has always been very dependable in the last 12 years of dealing with them. More

Travis Keyser checked my vehicle in for service already having my list of service items. He quickly reviewed them with me and I was off. Within no time my cell phone rang and the job was complete and at no having my list of service items. He quickly reviewed them with me and I was off. Within no time my cell phone rang and the job was complete and at no charge to me. Great service Travis... Ron Harper More

Sean was very helpful and communicative throughout the process! Made the experience easy and stress free. process! Made the experience easy and stress free. More

Always dependable and efficient. Dealing with Haley Toyota for over 20 yrs and completely satisfied. Toyota for over 20 yrs and completely satisfied. More

Just replaced four new tires on my Toyota Highlander. Just replaced four new tires on my Toyota Highlander. Surface was prompt, efficient, courteous and professional. Haley Toyota treats customers more Just replaced four new tires on my Toyota Highlander. Surface was prompt, efficient, courteous and professional. Haley Toyota treats customers more as friends then someone driving in to get their car serviced. They are competitively priced on all of their services and do the best job you could expect. Although I have to drive a little further to get my car serviced it is well worth it. Highly recommend the staff at Haley More

Got wonderful service from Wade as well as from the technicians! Will return in March for service and inspection. technicians! Will return in March for service and inspection. More

Being new to the area, I was looking for a Toyota dealership to call home. I had been previously involved with a number of local Toyota dealerships in my previous state (via a car club), and decided dealership to call home. I had been previously involved with a number of local Toyota dealerships in my previous state (via a car club), and decided to check out Haley Toyota when the time came for maintenance on my new Toyota. I was not impressed. While the dealership location itself is centrally located, the lot is not laid out well at all, and it was difficult to discern where the entrance was. The bathrooms were fairly dirty, and while the staff were generally courteous, they were ambivalent, unhelpful, and affected an air of confusion. Despite arriving early, my appointment was delayed by more than thirty-minutes. After parking my vehicle, I was told the service staff would find my vehicle in the lot, but when I approached the service desk, I was told I would need to bring the vehicle up myself. Finally, I requested a quote to install a part, I wasn't able to have installed before my move. The quoted installation cost was $1,000 more and (6x the amount of time) than three (3) other Toyota dealerships I asked for comparison. I'm not certain if this is due to ignorance or simply a lack of interest in my business, but despite clarifying multiple times, I was told this was the correct price. I don't know if this dealership is simply in a transition phase, but I know that I won't be back. More

We have bought 3 vehicles from Haley. Every time we had a great experience. We are always treated with respect and given the utmost time and information to make our decision. We especially had a great experi great experience. We are always treated with respect and given the utmost time and information to make our decision. We especially had a great experience this time buying our truck from David Brantley. He spent many hours with us answering all our questions, making sure we were completely comfortable with our final decision. Even the next day he called to see if we had any questions. He gave us top notch service and was very personable. He is a credit to Haley Toyota of Richmond.We would highly recommend him to anyone looking to buy a Toyota from Haley. More