Haley Toyota of Roanoke

This dealership always solves any problems I have with my Prius. Mary Thornton is always pleasant and attentive. They are upfront about costs and get the work done in a timely manner letting me know how long Prius. Mary Thornton is always pleasant and attentive. They are upfront about costs and get the work done in a timely manner letting me know how long the service will take More

Good service friendly people Nathan Goad was very nice and honest with me recommend to everyone and honest with me recommend to everyone More

Toyota Tom was amazing to deal with financing was quick and painless definitely recommend checking out a vehicle and painless definitely recommend checking out a vehicle More

I had an excellent experience at this dealership. The team was incredibly professional and genuinely pleasant from start to finish. It was refreshing to work with staff that wasn't pushy, salesy, arr The team was incredibly professional and genuinely pleasant from start to finish. It was refreshing to work with staff that wasn't pushy, salesy, arrogant, or condescending (like others in the area). They respected my time and my decisions, making the entire process smooth and stress-free. Our lead was Matt Kraft and he was very helpful. More

I scheduled an appointment for 2:15 PM and arrived early at 1:40 PM. I checked in and handed over my vehicle, expecting the service to begin around my appointment time. After waiting for nearly two hours, at 1:40 PM. I checked in and handed over my vehicle, expecting the service to begin around my appointment time. After waiting for nearly two hours, my vehicle had still not been taken in for service. When I asked for an update, the staff could not tell me when the vehicle would be seen. I was simply told that it would be worked on whenever a technician became available, with no estimated wait time or clear communication. If customers are expected to schedule appointments, those appointments should mean something. I understand that delays can happen, but keeping a customer waiting for hours without any timeline or explanation is unacceptable and shows a lack of respect for the customer's time. I ultimately had to pick up my vehicle and leave because I could not spend my entire afternoon waiting for a simple state inspection that had not even started two hours after my scheduled appointment. More

Horrible service experience. Just horrible - car in for a week and no part yet. They do T know where the part is not when it is arriving. Just horrible - car in for a week and no part yet. They do T know where the part is not when it is arriving. More

excellent customer service; easy breezy process of purchasing my used Subaru! bought my used Subaru and they delivered it to home; cleaned;shined and Full of gas! purchasing my used Subaru! bought my used Subaru and they delivered it to home; cleaned;shined and Full of gas! More

Polite, professional and efficient. Was also negotiable especially for the car I was going for. Was also negotiable especially for the car I was going for. More

An absolute pleasure to do business with these folks. Tyler Brewery really knows his cars and his customer service is top notch. We really didn't expect to purchase that day, but after finding the car we Tyler Brewery really knows his cars and his customer service is top notch. We really didn't expect to purchase that day, but after finding the car we liked, Tyler and Matthew Gibson made the experience so pleasurable, patiently answered every conceivable question, worked within our budget, we drove away 2 hours after closing time!! I will definitely be a repeat customer here. More