Haley Toyota of Roanoke
Roanoke, VA
43 Reviews of Haley Toyota of Roanoke
I purchased a new vehicle from Haley Toyota on February 5th, 2024, and I had a very poor experience. My sales agent was Allesha, who was inexperienced and clearly lacked training. I had a list of basic alb 5th, 2024, and I had a very poor experience. My sales agent was Allesha, who was inexperienced and clearly lacked training. I had a list of basic albeit important safety features which were requirements in my car search. Allesha recommended a car and assured me that every feature I wanted was on the far. The car felt right so I purchased it and drove it home. When I got home, I noticed one of the safety features I required wasn't working. I initially thought it was turned off so I messaged Allesha to ask how I could enable it. She then told me that she "misread" the spec sheet, and my car did NOT in fact have the safety feature. Perhaps she was truly negligent and misread the spec sheet; but I do wonder if anyone else have purchased a vehicle at Haley Toyota with the promise of a feature that happened to be missing. A car is a major financial commitment and all I got was "apologies for the inconvenience." It took quite a bit of pushing to escalate the situation. I was then connected to Ricky, a sales manager at Haley Toyota. Ricky initially told me that he could not compensate me for the feature I was missing. All I wanted was after-market parts installed so my vehicle has all the safety features I wanted. Ricky told me that compensation was off the table and escalating it further would be pointless. And so, I called Toyota's corporate office. A very nice lady took my complaint seriously and the very next day, I got a call from a manager at Haley Toyota informing me that I would get monetary compensation so I could install the feature myself. I am currently waiting on the check. I am glad Toyota's corporate offices put their customers first and helped me push this situation closer to a resolution. All in all, I spent many frustrating hours dealing with Haley Toyota's lack of competence and unwillingness to make things right (hint: it's all about the bottom line). I was told there was nothing they could do until I escalated all the way to corporate. It was an uphill battle to get any help whatsoever. I wonder if I am the only one who was promised ghost features in order to unethically make a sale at Haley Toyota. I hope my experience is a one-off situation and not a repeating theme at this dealership. More
I had scheduled for a leaf Spring recall for Friday. I was told that the part would not arrive by the time my appointment came up so I had to take another day off from work to reschedule for next Frida I was told that the part would not arrive by the time my appointment came up so I had to take another day off from work to reschedule for next Friday. I had explained to them that my truck had a lift kit on it, which consists of 2 extra leaf Springs. I asked that when they replace the leaf Springs if they could put spacers i have. They told me that would be fine that it would take about a half a day. I get there and told the woman at the desk that I was here and she told me to pull the truck around. After doing so I told the gentleman about the lift kit and even showed him. He asked if I signed the paperwork which I replied yes. He said "You're fine then". I got a message saying they have my truck that if I had any questions to ask. 6 hrs later I message them asking the ETA. I got no reply. So I walked in the with my step dad and asked what was going on? The guy that was handling my truck said they couldn't work on it because it had two extra leaf springs. I told him "first off I informed 3 people about the lift kit and they told me it wasn't an issue. Secondly 6 hrs to tell me you won't work on my truck?" So in the end I got lied to, lost 2 days of work, gas getting there and back, and still left with an unsafe vehicle. More
I had the fortunate opportunity to work with WJ Altizer for the purchase of my pre-owned vehicle. He was kind, patient and reassuring throughout the process. WJ definitely knows his craft and his product; for the purchase of my pre-owned vehicle. He was kind, patient and reassuring throughout the process. WJ definitely knows his craft and his product; his professionalism was so appreciated. He answered all of my questions and really tried to accommodate my financial situation. I love the car and would highly recommend this dealership, and specifically WJ, to anyone on a quest to buy a car. More
This dealership is SIMPLY THE BEST! Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on certain things are needed! This is my second car that I have bought from them and if I should go for a third it will definitely be Haley Toyota! SIMPLY THE BEST 😊 More
Patty Dietrich is the best, she’s attentive, knowledgeable and always takes time to ask how my family is doing, the service dept always does a great job on my car, I’ll continue to be a repeat c knowledgeable and always takes time to ask how my family is doing, the service dept always does a great job on my car, I’ll continue to be a repeat customer. More
Every aspect of finding and purchasing my new 4Runner was amazing!!! They are expedient and courteous and go out of their way to make sure the customer is more than satisfied!!! WJ Altizer is hard working a amazing!!! They are expedient and courteous and go out of their way to make sure the customer is more than satisfied!!! WJ Altizer is hard working and knowledgeable - a pleasure to deal with!!! The entire staff is fantastic! I couldn’t be happier!! More
Beware of bait and switch, we were there earlier and the advertised cars disappeared with only older used cars available at a higher price. Stay away from these people. advertised cars disappeared with only older used cars available at a higher price. Stay away from these people. More
I recently bought a new car at Haley Toyota, Roanoke VA. Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going the extra mile. If you are interested in purchasing a new or used car, I would recommend highly that you contact Jerry. Over the years I have dealt with hundreds of sales persons and I can say without any reservation whatsoever that he is absolutely the best one. More
I have had my car in at Service Dept on several occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have to put a rejection sticker on my car. So I replaced both parts which total charge was $1360.51. Few days later my right headlight was flickering. My car was there for inspection. I feel like that was something that should have been checked when it was in for inspection. I was told then that the headlight needed to be replace and the headlights needed to be ordered and couldn't schedule me until 11/2/22. Per Dixie in service said . that usually when one need to be replace the other one will Probably go soon. I replaced both head lights with the total of $839.37.. On 11/17/22. Called service on 11/17/22 left Dixie a message to call me regarding the date of when my car battery was purchased. Never received a call back as of today which is 11/25/22. Called back to service on 11/17/22 and spoke to Mercedes that was very rude, wouldn't give me a price on a new battery and at that time I was stranded because my car wouldn't start. Had to relace a battery at a different establishment because I couldn't get return call back from service and my battery that needed to be replaced was purchased at Haley that still had some warranty on it. asked would she have Dewey call me, she was very rude and wanted me to speak to her manager. I have had bad dealing with manager by the name of Hoyt. He has been very rude also. Which they keeps reminding me I have a older car. Yes it is, its a 2012 Toyota Avalon with 46,500 miles. To me whether I have a older car or new car that's irrelevant. You should treat your clients with respect. In my family we all drive Toyota's a total of 6. And the way I have been treated. No one want to purchase another car at Haley Toyota only because of your service dept. More