Haley Toyota of Roanoke

I had the fortunate opportunity to work with WJ Altizer for the purchase of my pre-owned vehicle. He was kind, patient and reassuring throughout the process. WJ definitely knows his craft and his product; for the purchase of my pre-owned vehicle. He was kind, patient and reassuring throughout the process. WJ definitely knows his craft and his product; his professionalism was so appreciated. He answered all of my questions and really tried to accommodate my financial situation. I love the car and would highly recommend this dealership, and specifically WJ, to anyone on a quest to buy a car. More

This dealership is SIMPLY THE BEST! Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on certain things are needed! This is my second car that I have bought from them and if I should go for a third it will definitely be Haley Toyota! SIMPLY THE BEST 😊 More

Patty Dietrich is the best, she’s attentive, knowledgeable and always takes time to ask how my family is doing, the service dept always does a great job on my car, I’ll continue to be a repeat c knowledgeable and always takes time to ask how my family is doing, the service dept always does a great job on my car, I’ll continue to be a repeat customer. More

Every aspect of finding and purchasing my new 4Runner was amazing!!! They are expedient and courteous and go out of their way to make sure the customer is more than satisfied!!! WJ Altizer is hard working a amazing!!! They are expedient and courteous and go out of their way to make sure the customer is more than satisfied!!! WJ Altizer is hard working and knowledgeable - a pleasure to deal with!!! The entire staff is fantastic! I couldn’t be happier!! More

It takes them 2 hours to do inspections. It cost $43 to replace a turn signal bulb that is probably less than $5. It cost $43 to replace a turn signal bulb that is probably less than $5. More

Beware of bait and switch, we were there earlier and the advertised cars disappeared with only older used cars available at a higher price. Stay away from these people. advertised cars disappeared with only older used cars available at a higher price. Stay away from these people. More

I recently bought a new car at Haley Toyota, Roanoke VA. Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going Our sales person was Mr. Jerry Williams, a true professional. He was very focused and competent in helping us find the car we desired, always going the extra mile. If you are interested in purchasing a new or used car, I would recommend highly that you contact Jerry. Over the years I have dealt with hundreds of sales persons and I can say without any reservation whatsoever that he is absolutely the best one. More

I have had my car in at Service Dept on several occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have to put a rejection sticker on my car. So I replaced both parts which total charge was $1360.51. Few days later my right headlight was flickering. My car was there for inspection. I feel like that was something that should have been checked when it was in for inspection. I was told then that the headlight needed to be replace and the headlights needed to be ordered and couldn't schedule me until 11/2/22. Per Dixie in service said . that usually when one need to be replace the other one will Probably go soon. I replaced both head lights with the total of $839.37.. On 11/17/22. Called service on 11/17/22 left Dixie a message to call me regarding the date of when my car battery was purchased. Never received a call back as of today which is 11/25/22. Called back to service on 11/17/22 and spoke to Mercedes that was very rude, wouldn't give me a price on a new battery and at that time I was stranded because my car wouldn't start. Had to relace a battery at a different establishment because I couldn't get return call back from service and my battery that needed to be replaced was purchased at Haley that still had some warranty on it. asked would she have Dewey call me, she was very rude and wanted me to speak to her manager. I have had bad dealing with manager by the name of Hoyt. He has been very rude also. Which they keeps reminding me I have a older car. Yes it is, its a 2012 Toyota Avalon with 46,500 miles. To me whether I have a older car or new car that's irrelevant. You should treat your clients with respect. In my family we all drive Toyota's a total of 6. And the way I have been treated. No one want to purchase another car at Haley Toyota only because of your service dept. More

Chef Jeff is amazing! We drove 3 1/2 hrs to buy a car from him and spent many texts back and forth before hand. He treats you like family and is super truthful and easy We drove 3 1/2 hrs to buy a car from him and spent many texts back and forth before hand. He treats you like family and is super truthful and easy to work with. Worth the drive and amazing recipes! More