Haley Toyota of Roanoke
Roanoke, VA
Filter Reviews by Keyword
By Type
Showing 48 reviews
I wanted a 2021 Toyota Prius Limited in Electric Blue Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke t Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke to BJ and he said if I gave him a $500 no refundable deposit he would hold the car until I could drive down and pick it up on Saturday. i drove down with my trade, 2004 Corolla and BJ had my new Prius ready and waiting. It was a great experience. Thanks BJ. More
I bought a car "as is" and I am up to $2K in repairs and still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opini still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opinion, sounded like he did not want to be bothered. He was very blunt and non sympathetic. More
I wish someone from this dealership could explain why the car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratch car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratches on one side, a long scratch 18 inches or longer an inch wide on the hood, cracker crumbs in the back seat, and needing a washing and good cleaning. It took me three hours to drive one way. I arrive at this beautiful Toyota dealership excited to get the vehicle I had been looking for to get the biggest disappointment. I know things are different in the world today and people are not truthful. I am not mad, at 84 I don't get too upset any more but I would appreciate a call explaining why the car I went to buy wasn't cleaned up at least and waiting for me. You need to work on your 3.5 rating. Beautiful facility but employees need help badly. More
J.W. Altizer was FANTASTIC! He helped us with exactly what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehi what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehicle. 10/10! Would recommend!!💚💚💚 More
Excellent and friendly service. Keep up the good work. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. More
Great customer service and product selection. My family and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. More
a mixed bag .. Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why my engine light was on. So my engine light is *still* on. In April i'll probably take my Toyota product to Firestone instead. More
Best Sales Associate Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help m Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help me get in the vehicle I desperately wanted. Please ask for Josh on your next visit!!! Also see Penny Riddle ay the Service Center for your routine maintenance. She was extremely friendly, and very sweet. More
Unprofessional, misleading and lier Asst. Manager at Service I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me mislea I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me misleading information. He was totally unprofessional and lied again when I asked for company's written policy. I hope it's not the case but somewhere I suspect he doesn't like the people that come look different than him More

