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Haley Toyota of Roanoke

Roanoke, VA

3.1
48 Reviews

1530 Courtland Road NE

Roanoke, VA

24012

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Showing 48 reviews

May 18, 2021

I wanted a 2021 Toyota Prius Limited in Electric Blue Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke t More

by Duke282
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleece Hurt
May 20, 2021 -

Haley Toyota of Roanoke responded

Duke, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

February 18, 2021

I bought a car "as is" and I am up to $2K in repairs and still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opini More

by Car Buff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesman
Feb 19, 2021 -

Haley Toyota of Roanoke responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

July 08, 2020

I wish someone from this dealership could explain why the car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratch More

by Barbara
Recommend Dealer
No
Employees Worked With
Rick, Keith, Aleece Hurt
Jul 10, 2020 -

Haley Toyota of Roanoke responded

Barbara, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

July 08, 2020

No BS just straight to the point. Chef Jeff picked me up from the airport, no hassle, in and out in a hour. No pressure dealership. More

by Itsm212
Recommend Dealer
Yes
Employees Worked With
Matthew finance, Aleece Hurt
Jul 08, 2020 -

Haley Toyota of Roanoke responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

June 26, 2020

J.W. Altizer was FANTASTIC! He helped us with exactly what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehi More

by Ncisfrk22
Recommend Dealer
Yes
Employees Worked With
J.W. Altizer
Jun 26, 2020 -

Haley Toyota of Roanoke responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

June 10, 2020

Excellent and friendly service. Keep up the good work. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. More

by Moir.charles
Recommend Dealer
Yes
Employees Worked With
Aleece Hurt
Jun 11, 2020 -

Haley Toyota of Roanoke responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

January 24, 2020

Great customer service and product selection. My family and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. More

by MGibson
Recommend Dealer
Yes
Employees Worked With
Chuck Baker
Jan 24, 2020 -

Haley Toyota of Roanoke responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com

January 17, 2019

a mixed bag .. Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why More

by TimB
Recommend Dealer
No
Employees Worked With
Chelsea Graham
September 22, 2018

Best Sales Associate Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help m More

by Snoochie311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hutchison; Penny Riddle
August 23, 2018

Unprofessional, misleading and lier Asst. Manager at Service I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me mislea More

by driver1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve