Haley Toyota of Roanoke

I hate this, my dealership. I make my appts online and they can NEVER find me. My husband was mad because it took 2.5 hours for simple service. Later on the key tag I discovered the notation “walk in”. Ni they can NEVER find me. My husband was mad because it took 2.5 hours for simple service. Later on the key tag I discovered the notation “walk in”. Nice. The last time I went in for 40,000 mile service I asked that they check my liftgate as sometimes it does not work. The guy said does it work or not. I had already told him sometimes it does not work, not all the time. I was told I would have to pay $200 to get it checked. The damned car was still under warranty. I paid big bucks to have a 70,000 mile warranty with zero deductible. When I explained it to the service mgr. she explained it was to make sure they get paid. If the warranty co. Would not honor the claim then they would be out the money. She further stated it was like my health insurance, did I not have a deductible? I declined the work and came home and checked the car manuel. I was doing it wrong, with my hand instead of using the key and putting my foot under the bumper. Could they not have just shown me for free? I bought ‘97 Rav4 from this dealer, a 2011 Prius and my ‘16 Rav4. Think I will buy from them again? NEVER! My husband will not even take the Prius in for an oil change. More

Made an appointment 3 weeks in advance to have a recall fixed. Took it in early morning and was told it would be ready by end of day. End of the day I went to pick it up only to find they hadn't worked on fixed. Took it in early morning and was told it would be ready by end of day. End of the day I went to pick it up only to find they hadn't worked on it all day. The people I talked to were rude and condescending. I'll never forget.... More

Keith sold us our Camry and now our 4Runner. He was great. Super friendly and got us exactly what we wanted. He made the process quick and easy. Well recommend him to everyone and well definitely be ba great. Super friendly and got us exactly what we wanted. He made the process quick and easy. Well recommend him to everyone and well definitely be back to see him again. More

I wanted a 2021 Toyota Prius Limited in Electric Blue Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke t Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke to BJ and he said if I gave him a $500 no refundable deposit he would hold the car until I could drive down and pick it up on Saturday. i drove down with my trade, 2004 Corolla and BJ had my new Prius ready and waiting. It was a great experience. Thanks BJ. More

I bought a car "as is" and I am up to $2K in repairs and still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opini still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opinion, sounded like he did not want to be bothered. He was very blunt and non sympathetic. More

I wish someone from this dealership could explain why the car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratch car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratches on one side, a long scratch 18 inches or longer an inch wide on the hood, cracker crumbs in the back seat, and needing a washing and good cleaning. It took me three hours to drive one way. I arrive at this beautiful Toyota dealership excited to get the vehicle I had been looking for to get the biggest disappointment. I know things are different in the world today and people are not truthful. I am not mad, at 84 I don't get too upset any more but I would appreciate a call explaining why the car I went to buy wasn't cleaned up at least and waiting for me. You need to work on your 3.5 rating. Beautiful facility but employees need help badly. More

No BS just straight to the point. Chef Jeff picked me up from the airport, no hassle, in and out in a hour. No pressure dealership. from the airport, no hassle, in and out in a hour. No pressure dealership. More

J.W. Altizer was FANTASTIC! He helped us with exactly what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehi what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehicle. 10/10! Would recommend!!💚💚💚 More

Excellent and friendly service. Keep up the good work. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. More

Great customer service and product selection. My family and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. More