Haley Toyota of Roanoke

Don't listen. Tell lies. Mislead customers Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks. Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks. More

Bought a Truck, DON'T BUY HERE Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood. Nothing but a hassle! I do not recommend doing business here at all. They couldn't even muster up any energy to care & said it wasn't their problem pretty much. Please save yourself the headache & go somewhere else. Very disappointed. I did not work with the person listed here but it is requiring me to select an employee & this is the only name listed. More

I bought one Brandon was great. Answered my questions. He wasn't a pushy car salesman. I went in to buy a used non toyota and ended up buying a brand new toyota Brandon was great. Answered my questions. He wasn't a pushy car salesman. I went in to buy a used non toyota and ended up buying a brand new toyota off the showroom floor..... Fred helped out the day of the purchase, because we there when the doors opened. Finally at first 5k service Mark. Experiencing the service department now. More

Positive experience Great experience. Our sales associate, Lacrissa, was personable, friendly and very easy to work with. There were a large selection of cars on the lot Great experience. Our sales associate, Lacrissa, was personable, friendly and very easy to work with. There were a large selection of cars on the lot, which made finding the vehicle that was right for us easier. Negotiations were met with compromise from both parties, and we left the dealership feeling good about the price of the vehicle. The only negetative about our experience is the pressure to purchase add on packages, which we would have experiences at any car dealership. While the sales associate in finance and extended service for the car were not pushy, my husband is not patient and it was stressful seeing what additional services for the car would make our car payment. His frustration wasn't necessarily with Haley, but more with financial constraints we personally had. Overall, our experience was extremely positive. I would encourage anyone looking for a car to visit Haley. More

Rude Salesman Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find out they had 20 others we could of cost from. Check engine light came on after a day along with 5 other things wrong with the car we noticed. Being serviced now but when I went to see about service the salesman Jeff Bannon told me it looks like I could stand to lose some weight by just walking in front of other salesman and customers that got a few gasps...Very unprofessional...will not buy another from here... More

Service department I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to pick it up the bill was $100 but I told management about it and they give a $50 credit but sound was still their so they keep it another 3 days said oh the sound is the fiberglass behind the exhaust cover so we removed it still not fixed. 2 days later said it's your temp control motors going bad need replaced $1400 so I said go ahead still didn't fix it. Finally 2 weeks later they told me to come and pick it up we don't know what is making the sound they are calling it reg engine noise. Never buy anything from thme again. I knew to go to shelor. More

Tried to Rip me off! Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the worst ever - 55k Maintenance check!!! I received a call from Service Advisor Dixie Hamm saying my battery is so bad that it needs replacement, Replace Air Filter and get a Fuel injector (God knows what she meant but would cost me 100$ and would increase my Gas mileage). I was calm about it and told her to just replace the Air filter and took my car to Sams Club later in the afternoon. The battery test results came out perfect/exceeded expectations. I was in awe that they wanted to rip me off on the pretext of unnecessary items. I am really scared to go back as i have lost my trust in them. Have saved the copies of the service test results and would post them online. This is unacceptable from a Toyota dealer. More

Worst customer service EVER! Bought a brand new Camry from them on 2013 of not knowing how their after sale service, plus they are the ONLY Toyota dealer in town. Every time I had Bought a brand new Camry from them on 2013 of not knowing how their after sale service, plus they are the ONLY Toyota dealer in town. Every time I had my regular maint. scheduled and showed up there early in the morning when they open(I works 7 days a week). The girl at the service dept. are very impatient very time when ask her something which I don't mind that too much, cuz as long as they service my vehicle right. Heck, do I care of how they react towards me. Until last time I had my car taken to them for a regular maint., which I told the girl over phone that there seen to be something wrong with my Camry's front tires(not sure which one), but it's making squeaky noise when making turns....... For a new car(the car only 9k mileages on it). Guess what she told me? I don't see a notes here on the system stating you have such issue on your vehicle for this appointment. And asked me in a very impatient tone if I want to make another appointment for this issue? I was like are you KIDDING me? I came here early in the morning for you to telling me this, so I have to come back some other time AGAIN? Plus they don't reply to you complain either, that's what make them the worst customer service ever. Cuz they don't care More

We were travelling from Ny to NC in early April 2013 when we hit a freak snowstorm outside of Roanoke. We smashed our Highlander and couldn t drive it. It was late on a Friday night. We called Haley and they we hit a freak snowstorm outside of Roanoke. We smashed our Highlander and couldn t drive it. It was late on a Friday night. We called Haley and they told us where to have AAA bring the vehicle to their shop. Over the next few days they worked with us and our insurance company to get a settlement. We inquired if they would buy the car after it was fixed or buy it as is- They were indifferent so we sold them the car . They were able to work out everything with us over the phone and do the paperwork by mail and fed-ex as we had gone home. We had tried to buy a new hybrid from them as they were so wonderful, but they couldn t find a car with the specs we needed. I would like to single out Stanley for how well he treated us. We were so please with how we were treated. Very impressive. More

i purchase a truck... i was told by salesman that it was a 1999..when i got home i discovered it was a 1994.. i looked up the suggested retail value 2,800,00 they sold me the truck for 6,800.00.i called the a 1999..when i got home i discovered it was a 1994.. i looked up the suggested retail value 2,800,00 they sold me the truck for 6,800.00.i called them they would not do any thing...be careful know the blue book value first.. you can get this from computor..be careful they will stuck it to you..when you go to a large dealer you depend on thier hontesty..you can expect this from small place selling used cars..i trust no dealership now More