Haley Toyota of Roanoke

a mixed bag .. Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why my engine light was on. So my engine light is *still* on. In April i'll probably take my Toyota product to Firestone instead. More

Best Sales Associate Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help m Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help me get in the vehicle I desperately wanted. Please ask for Josh on your next visit!!! Also see Penny Riddle ay the Service Center for your routine maintenance. She was extremely friendly, and very sweet. More

Unprofessional, misleading and lier Asst. Manager at Service I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me mislea I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me misleading information. He was totally unprofessional and lied again when I asked for company's written policy. I hope it's not the case but somewhere I suspect he doesn't like the people that come look different than him More

Don't listen. Tell lies. Mislead customers Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks. Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks. More

Bought a Truck, DON'T BUY HERE Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood. Nothing but a hassle! I do not recommend doing business here at all. They couldn't even muster up any energy to care & said it wasn't their problem pretty much. Please save yourself the headache & go somewhere else. Very disappointed. I did not work with the person listed here but it is requiring me to select an employee & this is the only name listed. More

I bought one Brandon was great. Answered my questions. He wasn't a pushy car salesman. I went in to buy a used non toyota and ended up buying a brand new toyota Brandon was great. Answered my questions. He wasn't a pushy car salesman. I went in to buy a used non toyota and ended up buying a brand new toyota off the showroom floor..... Fred helped out the day of the purchase, because we there when the doors opened. Finally at first 5k service Mark. Experiencing the service department now. More

Positive experience Great experience. Our sales associate, Lacrissa, was personable, friendly and very easy to work with. There were a large selection of cars on the lot Great experience. Our sales associate, Lacrissa, was personable, friendly and very easy to work with. There were a large selection of cars on the lot, which made finding the vehicle that was right for us easier. Negotiations were met with compromise from both parties, and we left the dealership feeling good about the price of the vehicle. The only negetative about our experience is the pressure to purchase add on packages, which we would have experiences at any car dealership. While the sales associate in finance and extended service for the car were not pushy, my husband is not patient and it was stressful seeing what additional services for the car would make our car payment. His frustration wasn't necessarily with Haley, but more with financial constraints we personally had. Overall, our experience was extremely positive. I would encourage anyone looking for a car to visit Haley. More

Rude Salesman Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find out they had 20 others we could of cost from. Check engine light came on after a day along with 5 other things wrong with the car we noticed. Being serviced now but when I went to see about service the salesman Jeff Bannon told me it looks like I could stand to lose some weight by just walking in front of other salesman and customers that got a few gasps...Very unprofessional...will not buy another from here... More

Service department I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to pick it up the bill was $100 but I told management about it and they give a $50 credit but sound was still their so they keep it another 3 days said oh the sound is the fiberglass behind the exhaust cover so we removed it still not fixed. 2 days later said it's your temp control motors going bad need replaced $1400 so I said go ahead still didn't fix it. Finally 2 weeks later they told me to come and pick it up we don't know what is making the sound they are calling it reg engine noise. Never buy anything from thme again. I knew to go to shelor. More

Tried to Rip me off! Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the worst ever - 55k Maintenance check!!! I received a call from Service Advisor Dixie Hamm saying my battery is so bad that it needs replacement, Replace Air Filter and get a Fuel injector (God knows what she meant but would cost me 100$ and would increase my Gas mileage). I was calm about it and told her to just replace the Air filter and took my car to Sams Club later in the afternoon. The battery test results came out perfect/exceeded expectations. I was in awe that they wanted to rip me off on the pretext of unnecessary items. I am really scared to go back as i have lost my trust in them. Have saved the copies of the service test results and would post them online. This is unacceptable from a Toyota dealer. More