Haley Toyota of Roanoke

Since 2001, when I purchased my first Toyota Highlander from Haley, I've had nothing but good things to say. After being rearended and having my Highlander totaled a year after the purchase, I went back to from Haley, I've had nothing but good things to say. After being rearended and having my Highlander totaled a year after the purchase, I went back to Haley in search of another Highlander. Randy Austin found a brand new one. From the day I drove it off the lot until 214,000-plus miles later, I still find myself coming back to Haley for service. Pete, John, Patty, Lamonte and the rest of the service crew are nothing but nice, courteous, friendly and outgoing. I take a lot of grief from friends and family for having my car serviced at a dealership where they say typically the prices are higher, but I know that I can depend on them for keeping my Toyota in tip-top shape. Now I'm faced with the reality that my sweet little car won't last forever and wondering what I get next. Whatever I get, I want Haley to sell it to me and to keep my next favorite car serviced! More

I CALLED FOR APPT. TO HAVE 10000 MILE WARRANTY WORK DONE. WAS TOLD THEY DO NOT DO THIS. THINK THERE WAS A PROBLEM WITH WAY I PHRASED IT. SECONDLY.....WAS ASKED IF I WANTED TIRES ROTATED, I REPLIED I WANTED W WAS TOLD THEY DO NOT DO THIS. THINK THERE WAS A PROBLEM WITH WAY I PHRASED IT. SECONDLY.....WAS ASKED IF I WANTED TIRES ROTATED, I REPLIED I WANTED WHATEVER WAS REQUIRED AT 10,000 MILES. SHE RESPONDED SOME DO WANT THIS, SOME DO NOT. I DID NOT WANT TO PAY FOR SERVICE NOT NEEDED, DO NOT THINK HER RESPONSE WAS SUFFICIENT. THIRDLY.......I ASKED WHAT WAS PRICE FOR 5TH WHEEL SO MY SPARE COULD BE ROTATED IN WITH OTHER TIRES. WAS TOLD SOMEONE ELSE WOULD NEED TO PROVIDE ME WITH THAT INFO. WHEN I WAS READY TO LEAVE A MAN GAVE ME AN ASTRONOMICAL PRICE (THREE TIMES WHAT I WOULD PAY ELSEWHERE), THEN A LADY GAVE ME A BIT SMALLER PRICE. I AM STILL CONFUSED ABOUT THAT. AND, DID I HAVE OTHER ALTERNATIVES TO USING THIS TIRE? FOURTH......I HAVE COUPONS FROM MODERN TOYOTA FOR FREE SERVICE AND HALEY WILL NOT TAKE THEM....WONDER WHY I DID NOT GO THERE TO BUY MY CAR? More

Experience at this dealership was awesome! Chris was very professional and courteous. My husband wasn't with me so I came into the dealership with my guard up (you ladies know what I mean!). Chris mad very professional and courteous. My husband wasn't with me so I came into the dealership with my guard up (you ladies know what I mean!). Chris made me feel comfortable immediately. I have never had an experience like this and will definitely be back for my next car as well as telling all my friends! More

We drove from Fredericksburg to Richmond for the price to get a great price on a used Jeep Compass. When we arrived we found the entire staff was very friendly, courteous & professional. There was no high get a great price on a used Jeep Compass. When we arrived we found the entire staff was very friendly, courteous & professional. There was no high pressure to buy. The entire sale was completed quickly & we were on our way home & very satisfied with our experience. More

Notified the salesperson that I was interested in a car advertised on the internet. He was aware I was driving from N. Va. and it was 120 miles. When we got there we waited and waited before seeing the car advertised on the internet. He was aware I was driving from N. Va. and it was 120 miles. When we got there we waited and waited before seeing the car, both rear windows did not work, they fell into the door, and the air conditioning did not work one bit. I was really angry they led me to believe this car was fine and ready for sale and ready to drive home. Do not deal with these people, bold liars. More

The salesman are high pressure, pushy and demeaning. The support staff are very rude. The service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a support staff are very rude. The service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. The mechanic and service writer said they could not find a problem. Two days later, it broke down out of town. Had they checked underneath the hood they would have found the problem immediately. My sister brought her Toyota in and they told her she needed apprx. $1500 work to her car. She did not need this amount of work done. Do not deal with these people. More

I purchased a Tacoma from this dealer in May using their web sales and I'd recommend the web sales channel without hesitation. I purchased a used vehicle from this dealer about 7 years ago and I would desc web sales and I'd recommend the web sales channel without hesitation. I purchased a used vehicle from this dealer about 7 years ago and I would describe that as a less than wonderful experience. But compared to my dealings with the other local Toyota dealer(McGeorge) these guys weren't really all that bad. More

Single mom and they saw me coming...I wasted alot of time here, salesman was pushy and the sales manager was insulting. Spent 5 hrs getting a dozen different ways to charge me sticker price for a 2003 truck here, salesman was pushy and the sales manager was insulting. Spent 5 hrs getting a dozen different ways to charge me sticker price for a 2003 truck (even with my 5k trade in) at the end of the 2003 model year - they were about 3 weeks from the 2004 models being on the lot. <br><br>Only good thing is the internet sales...they immediately knocked 3k off the sticker price of the 2004 model tacomas. I will give this dealer another try and see how the internet salesperson will work with me. More