Haley Toyota of Roanoke

I have had my car in at Service Dept on several occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have occasions. I had my car in for my inspection on 9/14/22. I was told I needed to replace windshield wipers and a stering rack. If not they would have to put a rejection sticker on my car. So I replaced both parts which total charge was $1360.51. Few days later my right headlight was flickering. My car was there for inspection. I feel like that was something that should have been checked when it was in for inspection. I was told then that the headlight needed to be replace and the headlights needed to be ordered and couldn't schedule me until 11/2/22. Per Dixie in service said . that usually when one need to be replace the other one will Probably go soon. I replaced both head lights with the total of $839.37.. On 11/17/22. Called service on 11/17/22 left Dixie a message to call me regarding the date of when my car battery was purchased. Never received a call back as of today which is 11/25/22. Called back to service on 11/17/22 and spoke to Mercedes that was very rude, wouldn't give me a price on a new battery and at that time I was stranded because my car wouldn't start. Had to relace a battery at a different establishment because I couldn't get return call back from service and my battery that needed to be replaced was purchased at Haley that still had some warranty on it. asked would she have Dewey call me, she was very rude and wanted me to speak to her manager. I have had bad dealing with manager by the name of Hoyt. He has been very rude also. Which they keeps reminding me I have a older car. Yes it is, its a 2012 Toyota Avalon with 46,500 miles. To me whether I have a older car or new car that's irrelevant. You should treat your clients with respect. In my family we all drive Toyota's a total of 6. And the way I have been treated. No one want to purchase another car at Haley Toyota only because of your service dept. More

Chef Jeff is amazing! We drove 3 1/2 hrs to buy a car from him and spent many texts back and forth before hand. He treats you like family and is super truthful and easy We drove 3 1/2 hrs to buy a car from him and spent many texts back and forth before hand. He treats you like family and is super truthful and easy to work with. Worth the drive and amazing recipes! More

I hate this, my dealership. I make my appts online and they can NEVER find me. My husband was mad because it took 2.5 hours for simple service. Later on the key tag I discovered the notation “walk in”. Ni they can NEVER find me. My husband was mad because it took 2.5 hours for simple service. Later on the key tag I discovered the notation “walk in”. Nice. The last time I went in for 40,000 mile service I asked that they check my liftgate as sometimes it does not work. The guy said does it work or not. I had already told him sometimes it does not work, not all the time. I was told I would have to pay $200 to get it checked. The damned car was still under warranty. I paid big bucks to have a 70,000 mile warranty with zero deductible. When I explained it to the service mgr. she explained it was to make sure they get paid. If the warranty co. Would not honor the claim then they would be out the money. She further stated it was like my health insurance, did I not have a deductible? I declined the work and came home and checked the car manuel. I was doing it wrong, with my hand instead of using the key and putting my foot under the bumper. Could they not have just shown me for free? I bought ‘97 Rav4 from this dealer, a 2011 Prius and my ‘16 Rav4. Think I will buy from them again? NEVER! My husband will not even take the Prius in for an oil change. More

Made an appointment 3 weeks in advance to have a recall fixed. Took it in early morning and was told it would be ready by end of day. End of the day I went to pick it up only to find they hadn't worked on fixed. Took it in early morning and was told it would be ready by end of day. End of the day I went to pick it up only to find they hadn't worked on it all day. The people I talked to were rude and condescending. I'll never forget.... More

Keith sold us our Camry and now our 4Runner. He was great. Super friendly and got us exactly what we wanted. He made the process quick and easy. Well recommend him to everyone and well definitely be ba great. Super friendly and got us exactly what we wanted. He made the process quick and easy. Well recommend him to everyone and well definitely be back to see him again. More

I wanted a 2021 Toyota Prius Limited in Electric Blue Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke t Storm with Moonstone interior and moon roof. I live in Phila and no dealership near me had this car. I found it at Haley Toyota. I called and spoke to BJ and he said if I gave him a $500 no refundable deposit he would hold the car until I could drive down and pick it up on Saturday. i drove down with my trade, 2004 Corolla and BJ had my new Prius ready and waiting. It was a great experience. Thanks BJ. More

I bought a car "as is" and I am up to $2K in repairs and still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opini still need to buy two tires. I bought the car online and it was not as described, when it was delivered. I got a call from a manager, who in my opinion, sounded like he did not want to be bothered. He was very blunt and non sympathetic. More

No BS just straight to the point. Chef Jeff picked me up from the airport, no hassle, in and out in a hour. No pressure dealership. from the airport, no hassle, in and out in a hour. No pressure dealership. More

I wish someone from this dealership could explain why the car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratch car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratches on one side, a long scratch 18 inches or longer an inch wide on the hood, cracker crumbs in the back seat, and needing a washing and good cleaning. It took me three hours to drive one way. I arrive at this beautiful Toyota dealership excited to get the vehicle I had been looking for to get the biggest disappointment. I know things are different in the world today and people are not truthful. I am not mad, at 84 I don't get too upset any more but I would appreciate a call explaining why the car I went to buy wasn't cleaned up at least and waiting for me. You need to work on your 3.5 rating. Beautiful facility but employees need help badly. More