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Southern Acura Newport News

Newport News, VA

4.9
2,218 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 2,218 reviews

June 20, 2026

The team is always so friendly and thorough. They were able to address and resolve my issue promptly. More

by krystalhogge
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
June 19, 2026

Service department courteous, friendly and professional. Kevin is responsive and knowledgeable. I am always treated with respect and they listen to my concerns. More

by MAN
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
June 19, 2026

Car would not start. Same symptoms as a few weeks before. A new battery was installed at that time. This time ANOTHER new battery had to be put in. More

by GEE
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
June 19, 2026

Great service! !! Kevin has provided excellent service to me for 2016 Acura MDX. Kevin has provided excellent service to me for 2016 Acura MDX. Great Job! More

by Knorman15
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
June 19, 2026

Really fast and easy process. 10 out of 10. Would highly recommend to any one. More

by justin.bathgate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Goodale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2026 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 18, 2026

quick excellent service. Kevin was very pleasant, informative and helpful. your service is consistently excellent More

by sjdesolms
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Jun 19, 2026 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2026

I brought my Acura RDX in for routine maintenance. I mentioned my fob wasn't working properly. I replaced the battery 3 weeks prior. They checked and put a new battery in my fob, no charge. It worked More

by Irishman
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Jun 19, 2026 -

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 18, 2026

Cisco was great and assisted me with my issue on the spot. I didn't call ahead and just showed up and he was able to fit me in. After I picked my car he called to check if everything was good. Great More

by gylroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2026 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 18, 2026

Great customer service, Cisco and team were top notch 100% communication, and explained everything to me. More

by SKNIGHT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2026 -

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2026

Great experience. Kevin kept me updated on the service at the various stages. Pleasant experience. More

by REMONA.PRICE729
Recommend Dealer
Yes
Employees Worked With
Kevin Rafeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rafeek
Jun 18, 2026 -

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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