Charlie Miles
Charlie Miles at Southern Acura Newport News

Charlie Miles

Assistant Parts Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

Contact Me
4.7
25 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

Languages Spoken

English English

4.7

25 Reviews

Write a Review

25 Reviews of Charlie Miles

June 13, 2026

Dealership Rating
Employee Rating

Ive had a bad experience with Southern Acura. And I would not recommend them to anyone. More

by PALA2013
Recommend Dealer
No

Other Employees Tagged: Devin Sheldon, Amanda Bell

June 11, 2026

Dealership Rating
Employee Rating

As always, I receive a plus service, and I cannot say enough about this Acura dealership in the service that they provide; definitely a 10 out of 10. More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 01, 2026

Dealership Rating
Employee Rating

Excellent customer service and care for my automobile. Excellent customer service with my service advisor, he took the time to explain the process to me and care for my automobile. More

by Bobby J.
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Jun 03, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 21, 2026

Dealership Rating
Employee Rating

Very friendly but poorly ran sales department. They seemed more confused than I did sometimes and this was my very first dealership experience. I did get a good deal. It took all day though, now i More

by Whawhawha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sharonda

May 27, 2026

Southern Acura Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 19, 2026

Dealership Rating
Employee Rating

Very good service. Kevin & Hugh were a good team who answered my questions, and resolved my issues. Thanks guys. More

by LINHAMDYER
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 16, 2026

Dealership Rating
Employee Rating

Southern Acura's service department is amazing. I love going in and knowing that my car will be taken care of and if there's anything that my vehicle needs they will make sure to let me know. More

by nicolestewart844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 09, 2026

Dealership Rating
Employee Rating

They did everything I came over for, and didn't push unnecessary extra repairs my way. Jessica communicated well, and they were quick. More

by FranklinAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

May 12, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 08, 2026

Dealership Rating
Employee Rating

My experience with the dealership is always excellent. The service team is always excellent! I would not want to get my vehicle serviced anywhere else. More

by mmvmom
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

May 12, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 02, 2026

Dealership Rating
Employee Rating

It 2as again a very good experience getting my car serviced. Kevin did an excellent job keeping me informed of my cars progress. He is a valuable member of your team. More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 05, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2026

Dealership Rating
Employee Rating

Cisco to Care my service five stars I will definitely be back if I need any service More

by ross1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Travis Battles

May 01, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

1

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