Charlie Miles
Charlie Miles at Southern Acura Newport News

Charlie Miles

Assistant Parts Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

Contact Me
4.8
17 Reviews
4.8

17 Reviews

Write a Review

17 Reviews of Charlie Miles

May 02, 2026

Dealership Rating
Employee Rating

It 2as again a very good experience getting my car serviced. Kevin did an excellent job keeping me informed of my cars progress. He is a valuable member of your team. More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 05, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2026

Dealership Rating
Employee Rating

Cisco to Care my service five stars I will definitely be back if I need any service More

by ross1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo, Travis Battles

May 01, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 30, 2026

Dealership Rating
Employee Rating

Kept me informed at all times about what was going on with my car also like the print out of everything that was checked More

by JOACHPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 01, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 19, 2026

Dealership Rating
Employee Rating

The wait time was good and everything I asked was done and car was clean thank you More

by REYNOLDS25
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Apr 22, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 15, 2026

Dealership Rating
Employee Rating

I made an appointment and I arrived a few minutes early for the appointment. They got me checked in quickly, took my car back and before I knew it the service was done. They came out and talk to me about i More

by rsimms23
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 11, 2026

Dealership Rating
Employee Rating

Professional staff and service attentive to customer need care and service completed in timely manner! More

by MICHELLEMMATLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 10, 2026

Dealership Rating
Employee Rating

Did a thorough job quickly whike I waited, gave me a free oil change because maintenance minder said it was due and because I had paid for two significant maintenance procedures. Excellent and friendly servi More

by JMBAXT
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 02, 2026

Dealership Rating
Employee Rating

Lacking in communication and not fixing all my concerns Kept my car too long basically More

by ERICGILESJR94
Recommend Dealer
No

Other Employees Tagged: Charlie Miles

Apr 02, 2026

Southern Acura Newport News responded

Eric. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 01, 2026

Dealership Rating
Employee Rating

The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 21, 2026

Dealership Rating
Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1

Dealership Inventory (138 Vehicles)

new 2026 Acura ADX car, priced at $36,050
2026 Acura ADX
new
Platinum White Pearl exterior
CVT
Front-wheel Drive
used 2023 Acura MDX car, priced at $46,264
2023 Acura MDX
used
Platinum White exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $70,850
2026 Acura MDX
new
Liquid Carbon Metallic exterior
Automatic
All-wheel Drive
new 2026 Acura Integra car, priced at $36,745
2026 Acura Integra
new
Platinum White Pearl exterior
CVT
Front-wheel Drive
new 2026 Acura Integra car, priced at $55,295
2026 Acura Integra
new
Apex Blue Pearl exterior
Manual
Front-wheel Drive
new 2026 Acura RDX car, priced at $56,900
2026 Acura RDX
new
Apex Blue Pearl exterior
Automatic
All-wheel Drive