Charlie Miles
Charlie Miles at Southern Acura Newport News

Charlie Miles

Assistant Parts Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.8
15 Reviews
4.8

15 Reviews

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15 Reviews of Charlie Miles

April 15, 2026

Dealership Rating
Employee Rating

I made an appointment and I arrived a few minutes early for the appointment. They got me checked in quickly, took my car back and before I knew it the service was done. They came out and talk to me about i More

by rsimms23
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 11, 2026

Dealership Rating
Employee Rating

Professional staff and service attentive to customer need care and service completed in timely manner! More

by MICHELLEMMATLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

April 10, 2026

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Employee Rating

Did a thorough job quickly whike I waited, gave me a free oil change because maintenance minder said it was due and because I had paid for two significant maintenance procedures. Excellent and friendly servi More

by JMBAXT
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 10, 2026

Dealership Rating
Employee Rating

Did a thorough job quickly whike I waited, gave me a free oil change because maintenance minder said it was due and because I had paid for two significant maintenance procedures. Excellent and friendly servi More

by JMBAXT
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 10, 2026

Dealership Rating
Employee Rating

Did a thorough job quickly whike I waited, gave me a free oil change because maintenance minder said it was due and because I had paid for two significant maintenance procedures. Excellent and friendly servi More

by JMBAXT
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

April 02, 2026

Dealership Rating
Employee Rating

Lacking in communication and not fixing all my concerns Kept my car too long basically More

by ERICGILESJR94
Recommend Dealer
No

Other Employees Tagged: Charlie Miles

Apr 02, 2026

Southern Acura Newport News responded

Eric. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 01, 2026

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Employee Rating

The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 21, 2026

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Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 21, 2026

Dealership Rating
Employee Rating

They worked me in great service and every one very friendly and I will get my car serviced again. More

by Sharonda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Battles, Jessica Goodale

March 17, 2026

Dealership Rating
Employee Rating

The service department always takes care of my car. State inspection completed and the car is ready for spring and warm weather like the rest of us. More

by Rashelhauber
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Mar 17, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

1

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