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Hall Acura Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
429 Reviews
Write a Review
Hall Acura Newport News has a large collection of new 2019 Acura models, along with a variety of used cars, trucks, crossovers and SUVs. Visit us soon for a test drive!
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12501 Jefferson Avenue

Newport News, VA

23608

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Showing 429 reviews

July 17, 2021

"Devon Sheldon, Chris Meyer and the entire Hall Acura team..."

- CAWalker

Devon Sheldon, Chris Meyer and the entire Hall Acura team far exceeded my expectations purchasing my 7th car from Hall Acura. Their professionalism and courtesy is unmatched. Also a special thank you to Kevin Rafael in Service.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Kevin Rafeek
5.0
Chris Meyer
5.0
Report | Print
Jul 19, 2021 -

Hall Acura Newport News responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Helpful
July 12, 2021

"Thought I had a great experience with this dealership..."

- Shan33me

Thought I had a great experience with this dealership until it’s taken a month and a half to do payoff on my old car.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Marc Darnell
4.0
Chris Meyer
3.0
Report | Print
Jul 15, 2021 -

Hall Acura Newport News responded

Shantoria, thank you for your feedback and for taking the time to speak with our General Sales Manager, Joe Festa, about your experience. We are pleased to hear that we were able to update you on the status of your payoff and Joe is working to ensure your concerns are addressed as quickly as possible. If we may be of any further assistance during this process, please do not hesitate to contact Joe at 757.886.7077. Thank you.

Helpful
July 10, 2021

"Devin is an awesome person. Very knowledgeable and..."

- drmarielmiller

Devin is an awesome person. Very knowledgeable and professional. We would highly recommend him and the dealership. Chris in finance was also exceptional. Thank you, Hall!

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Chris Meyer
5.0
Report | Print
Jul 13, 2021 -

Hall Acura Newport News responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
June 28, 2021

"I was treated very well by everyone at the dealership..."

- nwilson24

I was treated very well by everyone at the dealership especially Devin Shelton. He made sure I was comfortable with my new car before leaving that day.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Kevin Rafeek
5.0
Chris Meyer
5.0
Report | Print
Jul 01, 2021 -

Hall Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
June 25, 2021

"From my experience this dealer is dedicated to customer..."

- Richard Ocasio-Rodriguez

From my experience this dealer is dedicated to customer full satisfaction. Great communication, very professional, excellent customer service, super great deals and countless benefits. Devin Sheldon was the sales rep who attended me and would recommend everyone to do business. I’m very happy with my purchase.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Catherine Gordon
5.0
Devin Sheldon
5.0
Darrius Young
5.0
Report | Print
Jun 27, 2021 -

Hall Acura Newport News responded

Hi Richard, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
June 24, 2021

"I feel really comfortable and pleased. I recommend 100%..."

- melany sanabria

I feel really comfortable and pleased. I recommend 100% Devin Sheldon. He considered all my wishes for the ideal car for me and made it possible.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Report | Print
Jun 27, 2021 -

Hall Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
June 21, 2021

"Close to a deal on a car they didn’t have and gave them a..."

- vasoccerref

Close to a deal on a car they didn’t have and gave them a deposit. They ultimately couldn’t find the car and they refused to refund my deposit quickly. Took 23 days for them to process the refund…left several messages for the GM…he never called me back

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Joseph Festa
1.0
Demetrius Hall
5.0
Darrius Young
1.0
Report | Print
Jul 06, 2021 -

Hall Acura Newport News responded

Thank you for your feedback. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Sales Manager, Joe Festa, at 757.886.7077. Thank you.

Helpful
June 16, 2021

"Great dealership. Devin was really kind and helped us out..."

- Nmindy77

Great dealership. Devin was really kind and helped us out step by step. I really appreciate the kindness from the staff you guys do a great work. Keep it up.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Report | Print
Jun 17, 2021 -

Hall Acura Newport News responded

Hi, we are so happy to read such a great review about Hall Acura Newport News! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
May 24, 2021

"Devin was great in working with us to get my daughter her..."

- Stur

Devin was great in working with us to get my daughter her first car. He understood the need for her to take her time in making a decision. Appreciate his willingness to help.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Report | Print
May 25, 2021 -

Hall Acura Newport News responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
May 23, 2021

"I had a good experience with the vehicle purchase and the..."

- Dap

I had a good experience with the vehicle purchase and the customer service was very good as well. I would recommend the dealer to a friend.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
5.0
Report | Print
May 25, 2021 -

Hall Acura Newport News responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
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