Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
665 Reviews
5.0

665 Reviews

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665 Reviews of Cisco Lugo

June 15, 2026

Dealership Rating
Employee Rating

Mr. Cisco is amazing his professionalism and communication top tier. We continued to keep me updated with everything. More

by shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Teresa Lee

June 15, 2026

Dealership Rating
Employee Rating

Amazing service, Ms. Lee amazing and pleasure to chat with and be around. I will be back because of her. More

by shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Lee

June 11, 2026

Dealership Rating
Employee Rating

Excellent service very helpful, will recommend to anyone the service advisors are great. Very quick and personal..great all around More

by Seaany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Jun 11, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 11, 2026

Dealership Rating
Employee Rating

Tires were replaced and the car got a courtesy wash in less than half the time I was quoted. More

by RICK YASKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Jun 11, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 11, 2026

Dealership Rating
Employee Rating

As always, I receive a plus service, and I cannot say enough about this Acura dealership in the service that they provide; definitely a 10 out of 10. More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2026

Dealership Rating
Employee Rating

Excellent in communicating needed service for my vehicle. Great personality and honest character. Best service dept. on the peninsula. Recommend highly. More

by hwrandall
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 04, 2026

Dealership Rating
Employee Rating

I always have a great experience when going into Southern Acura, if I had to say anything that needs improvement is return calls but other then that they are top notch!! More

by STACIEKELLY1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

Jun 05, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 04, 2026

Dealership Rating
Employee Rating

Teresa was very helpful when I got a loaner car while my car had to be left in the dealership overnight. The service department especially Cisco and Kevin were super helpful. More

by jaynway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Teresa Lee

Jun 05, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 01, 2026

Dealership Rating
Employee Rating

Jessica is the greatest! !!! She has exceeced my needs and been super helpful. Thank you service team!!!! All of you!!!!!! More

by basscnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 30, 2026

Dealership Rating
Employee Rating

They are always so helpful and honest. They keep you updated on your service and everyone at this dealership is very friendly and have wonderful customer service. More

by Taylor Distler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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