Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
647 Reviews
5.0

647 Reviews

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647 Reviews of Cisco Lugo

May 06, 2026

Dealership Rating
Employee Rating

Excellent team! Great service , I will recommend anyone looking to get service in a timely manner! More

by HENRY37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 01, 2026

Dealership Rating
Employee Rating

Cisco to Care my service five stars I will definitely be back if I need any service More

by ross1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Battles, Charlie Miles

May 01, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 01, 2026

Dealership Rating
Employee Rating

I really enjoy the service provided at southern Acura. All the employees/workers are super nice, friendly, and welcoming all the time. I’m glad I was able to find them at the right time! More

by BRITNEYJG01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 29, 2026

Dealership Rating
Employee Rating

I used the service dept and Cisco, the Assist Mgr assisted me! He is extremely professional and put me totally at ease as he worked with me ln NJ to fix my grandson’s car, who lives in Newport News! More

by Alltheworld2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 24, 2026

Dealership Rating
Employee Rating

Excellent service. I'm pleased with the way they treat people. Great customer service, excellent job More

by GONZALESLIFE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 23, 2026

Dealership Rating
Employee Rating

Everyone is extremely helpful! Even when you don’t know how to operate your own car! More

by a.v.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

April 20, 2026

Dealership Rating
Employee Rating

Service at Southern Acura Newport News was great I took my car in for an issue with acceleratoration issues when driving,and Ray the technician fixed the problem in a timely manner. More

by ellisdarlene47
Recommend Dealer
Yes

Other Employees Tagged: Ray Service Department

Apr 22, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 18, 2026

Dealership Rating
Employee Rating

Kevin and the rest of the advisor team always greet me by name. The service team always have my vehicle done on time or earlier. More

by twstbrks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

April 17, 2026

Dealership Rating
Employee Rating

They offer great service. Very personable. Waiting area very comfortable. Every person is very accommodating. More

by brendafranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

April 17, 2026

Dealership Rating
Employee Rating

I received excellent service at the dealership in Newport News. The team is friendly and always treats me well. More

by CLHMCFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

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