Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
639 Reviews
5.0

639 Reviews

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639 Reviews of Cisco Lugo

April 17, 2026

Dealership Rating
Employee Rating

They offer great service. Very personable. Waiting area very comfortable. Every person is very accommodating. More

by brendafranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

April 17, 2026

Dealership Rating
Employee Rating

I received excellent service at the dealership in Newport News. The team is friendly and always treats me well. More

by CLHMCFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

April 17, 2026

Dealership Rating
Employee Rating

Nice people and friendly greeted by multiple people when you enter the dealership would buy from here again More

by SNACKPACKB
Workmanship
Service Time
Recommend Dealer
No

April 16, 2026

Dealership Rating
Employee Rating

Southern Acura is a top tiered customer service dealership. Each time I've visited for car service, the staff has been very welcoming and attentive to my service needs. EVERYONE is so friendly. My More

by Charlotte
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 15, 2026

Dealership Rating
Employee Rating

Excellent service without the wait. They are professional, courteous and always on time. Excellent service. More

by BASUEDAYVA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 10, 2026

Dealership Rating
Employee Rating

I always have outstanding service at this service dealer location. Kevin and his team have outstanding customer service skills!! I have never had any issues. More

by Lisa.Taylor757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek, Jessica Goodale

April 10, 2026

Dealership Rating
Employee Rating

Great service and friendly employees…While waiting there was always someone coming to check on me I appreciated that very much More

by sheenadiggs
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 08, 2026

Dealership Rating
Employee Rating

Cisco was completely professional and helpful! Always enjoy working with him! Soutgern Avura (previously Hall) has been my dealership of choice for about a decade now. More

by chaveztm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon

Apr 09, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 05, 2026

Dealership Rating
Employee Rating

Awesome visit—perfect check-up for my ADX—nice people! Good service! Nice snack selection! More

by patford1945
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 03, 2026

Dealership Rating
Employee Rating

The service team especially Cisco are very helpful and knowledgeable. They understood what I needed to do and verified what my concerns were. More

by jaynway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Goodale

Apr 03, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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