Back

Hall Acura Virginia Beach - Service Center

Virginia Beach, VA

not yet
rated
157 Reviews

157 Reviews of Hall Acura Virginia Beach - Service Center

Sort by
September 18, 2021

Always excellent service. Dedication and care for you and ensuring your vehicle is running top notch.. Brian Thompson is a professional service manager who takes care of his clients. Really appreciate More

by Hutchcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Sep 23, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Virginia Beach! We hope you continue to choose us for all your automotive needs! Take care!

September 12, 2021

Excellent customer serviceBrian Thompson is very Excellent customer service Brian Thompson is very professional with exceptional knowledge of his cars and products Beautiful facilities, sales are More

by Johnnyg6321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Sep 15, 2021 -

Hall Acura Virginia Beach responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2021

Brian has such a talent of really knowing what you need Brian has such a talent of really knowing what you need and making you feel in great hands and you will be satisfied when you leave. He's inviting wi More

by Funchicgoingplaces
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Sep 07, 2021 -

Hall Acura Virginia Beach responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Acura Virginia Beach. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 01, 2021

Service department always politely handled any situation, appointments taken on time and usually completed on time. I waited this time, so I checked out the showroom and found the new cars to be very expensi More

by Mytmoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner, Robert Evangelista
Sep 03, 2021 -

Hall Acura Virginia Beach responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Google Review: This place is a rip-off. Service Manager Dan Bruner and his team are scammers. I was charged for work not done; he refused simple refund. Stay away! Update 27 Aug: Note Response from Own More

by ktorsiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Joseph Bruner
Aug 27, 2021 -

ktorsiello responded

No thanks Hall Acura. You could have made it right with a simple refund. I had issues with you before, such as having to mark my tires to ensure they were rotated properly. You failed. Bruner and his technicians are scammers.

Aug 31, 2021 -

Hall Acura Virginia Beach responded

Thank you for your feedback. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Manager, Michael Komives, at 757.631.3060. Thank you.

Aug 31, 2021 -

ktorsiello responded

Correction: "...less than positive EXPRIENCES...(PLURAL)..." If you are so interested in customer service, why don't you have General Manager, Michael Komives, call me. You have my number. All I want is a refund for the work not done. Comes to about $35.00. What is so difficult about that?

August 24, 2021

Brian is awesome! He always takes care of me when I come in for a service. All around great experience! More

by Novia C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Aug 26, 2021 -

Hall Acura Virginia Beach responded

Hello, thank you for your kind review; we are happy to pass along your comments to Brian here at Hall Acura Virginia Beach! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 05, 2021

The Best service ever. Brian Thompson and Bernard Bright are Valuable Asset to your company. They both make me and all my family members feel like welcomed and unforgettable. More

by KESHA R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Komives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernard Bright , Daniel Joseph Bruner, Brian L Thompson Jr, Rare Espeleta, Robert Lecompte, Kara Jung
Aug 07, 2021 -

Hall Acura Virginia Beach responded

Hi Kesha, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 04, 2021

Here on vacation, had warning lights took us same day More

by sbs029evan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Aug 17, 2021 -

Hall Acura Virginia Beach responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again! Take care!

July 29, 2021

I can only speak for their service department I went in for a yearly inspection. They were nice and accommodating. The dealership itself was extremely clean spacious and comfortable. More

by loveablered3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Joseph Bruner
Aug 14, 2021 -

Hall Acura Virginia Beach responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!

March 29, 2021

I’ve been dealing with Hall Acura for many years now. Every time I have had to take my car in for annual service checkup or if there has ever been an issue with my MDX, which is hardly ever! I have alway More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian L Thompson Jr
Mar 30, 2021 -

Hall Acura Virginia Beach responded

Hi Ann, we really appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!