
Hall Buick GMC
Tyler, TX
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Showing 186 reviews
I have been dealing with Jeremy since I visited Hall Buick in early June 2025 for information on the Buick product line. He was very informative. He was very considerate of my time and very patient w Buick in early June 2025 for information on the Buick product line. He was very informative. He was very considerate of my time and very patient with me. Very good experience, no pressure with phone calls or emails, NO HIGH PRESSURE at all!!! This in itself was a deal maker for me. Much appreciation of Jeremy and his ethics. More
This was my first time in your service department and the experience was exceptional! Austin kept me informed throughout the process. When he found out the install was going to take longer than expected he experience was exceptional! Austin kept me informed throughout the process. When he found out the install was going to take longer than expected he arranged for a shuttle for us. The facility is clean and organized and the staff professional. More
The Sales Department is great, but the Service Department is very dishonest, unprofessional and extremely slow. They do not honor their own coupons and you pay a much higher price for an oil change and tire is very dishonest, unprofessional and extremely slow. They do not honor their own coupons and you pay a much higher price for an oil change and tire rotation than their own coupon states. The last time I went in for an oil change/tire rotation, the technician spilled oil all over my engine, battery and down the fender onto the wheel & tire and just left it. I keep my vehicles looking better than new and this lack of respect for me & my vehicle was not how a customer should be treated. I will not be returning to their Service Department again. I found an honest dealership closer to my house that honors their coupons and respects their customers. Hall is a great place to purchase a vehicle, but their Service Department stinks. We actually bought 2 new vehicles at the same time. More
Weston Owens is a true gem! I have NEVER had a car buying experience like this one and because of that I will return to Hall Buick GMC for all future car purchases! He made the I have NEVER had a car buying experience like this one and because of that I will return to Hall Buick GMC for all future car purchases! He made the whole experience enjoyable! Weston was at the dealership on his day off and stayed until well after close to make sure I was taken care of and got everything I needed before I drove off the lot! And Gus was the easiest finance guy I have ever had to deal with! More
Your Service Department continues to surpass my expectations!! Tim Carrey, and all the Service Advisors, are always quick to greet customers........Tim is very knowledgeable and thorough. Your st expectations!! Tim Carrey, and all the Service Advisors, are always quick to greet customers........Tim is very knowledgeable and thorough. Your staff makes the need for vehicle service/maintenance a less painful experience! More
Service representatives were very accommodating, kind, and helpful. The job was done in a timely manner. I have always had good service there. and helpful. The job was done in a timely manner. I have always had good service there. More
I needed repairs some of which I was aware of and some that were diagnosed by the service technician. After prioritizing them, I am completing them as I can. that were diagnosed by the service technician. After prioritizing them, I am completing them as I can. More