Hall Buick GMC

Do not buy or trade at Hall GMC in Tyler. They will lowball you the second you become a return customer. I bought a 2021 GMC Yukon Denali from them in November 2025 with 86,000 miles for $4 They will lowball you the second you become a return customer. I bought a 2021 GMC Yukon Denali from them in November 2025 with 86,000 miles for $48,000 plus the extended warranty. The truck was in excellent condition. Less than a year later, in September 2026, it has just over 106,000 miles, it has been better maintained than the day they sold it on their lot and it is in even better condition than when I drove it off their lot. I came back ready to trade it in and buy another vehicle from them. I was a loyal and willing return customer after only 10 months. Their trade-in offer? $25,000. A complete insult! This is an immaculately clean, well-maintained Denali and they lowballed me many thousands below any realistic market value after I had barely owned it a year. Ai said this about the vehicle after Hall made this rediculous offer. • Yes, $25,000 is a lowball offer for a 2021 GMC Yukon Denali with just over 106,000 miles in excellent condition.Current market context (as of late 2026)Similar 2021 Yukon Denalis with ~90k–115k miles commonly list/sell in the $38,000–$45,000 range (retail), with many solid examples around $40k–$43k. I was prepared to do more business with them. Instead they showed me exactly how little they value previous customers once the sale is done. I will never step foot on their lot again, and I will actively tell everyone I know to avoid Hall GMC. If you value fair treatment and don’t want to get taken advantage of when you trade, my advice is to definitely go somewhere else. More

Whole sales and pick-up process was easy and straight forward. Jeremy did a great job! forward. Jeremy did a great job! More

Jose was great. He worked with us tirelessly to find us the exact car we were looking for! He worked with us tirelessly to find us the exact car we were looking for! More

I was from out of town and needed some car work done on my 2020 Buick. The service advisor diagnosed the problem, overnighted the part to the dealer, then had it repaired the next day. Great service and I my 2020 Buick. The service advisor diagnosed the problem, overnighted the part to the dealer, then had it repaired the next day. Great service and I would recommend them for future service. More

Excellent customer relations! Easy process! Juan was a kind and helpful salesman. He was very professional but also personable. I love my new car and will recommend Hall Buic Easy process! Juan was a kind and helpful salesman. He was very professional but also personable. I love my new car and will recommend Hall Buick GMC . More

Weston was my salesman and Eric was the finance individual I bought the warranty through. Both of those individuals did an excellent job and made an experience I was dreading very pain free and eve individual I bought the warranty through. Both of those individuals did an excellent job and made an experience I was dreading very pain free and even enjoyable. The help and professionalism went well beyond my expectations from both of these individuals. My next vehicle will certainly be with their help!! More

I was very impressed by the service I received when I came to pick up my Sierra. I am from out of town and I got there after 6 PM thinking the service department was open until 7 pm. A sales agent notice came to pick up my Sierra. I am from out of town and I got there after 6 PM thinking the service department was open until 7 pm. A sales agent noticed me and was able to help me close out the ticket and get my keys and I was able to pick up my truck!! That was above and beyond! Thank you Hall GMC! More

Went in today with a specific preowned truck in mind that I had found online and verified was there. As soon as I arrived for my scheduled appointment, I had to wait. A gentleman came by, asked if I was wait I had found online and verified was there. As soon as I arrived for my scheduled appointment, I had to wait. A gentleman came by, asked if I was waiting for him, I gave him another name, so he just walked by. The receptionist finally came back from lunch and was able to page the salesman I had an appointment with. The ol' bait and switch tactics started almost immediately. He walked me out to show me the truck. It was the wrong truck. Again, I had already been in contact with the dealership about the specific vehicle I wanted. The salesman went back to get the right keys and showed me the right truck. He tried his best to explain the features, but had to rely on the window sticker and mostly "acted" like he knew what he was talking about. Again, I had scheduled an appointment with a specific salesman for a specific truck. I had already done plenty of my own research, so I knew exactly what I was getting. When we made it to the office to talk numbers, I reminded them (as I had when I called) that I was already pre-approved for my own financing. The ol' bait and switch continues. I was was first asked about a down payment. I didn't need to do that because, again, I had my own funding. The first price presented on paper looked too good to be true. It included a down payment. I didn't need it. And reminded them I didn't need their financing. So, I politely added the seven thousand dollar down payment they factored in for me and asked the salesman to go back and get it drawn up accordingly. He came back. Oops! There had been a "mistake". He thought we were doing business on the "other" truck that I had never asked anything about. So, once we got to the right truck on paper, it STILL included numbers that factored in a $7,000 down payment. All they were trying to do was shove paper in my face and talk too fast for me to realize what I was signing. Again, I had my own funding, so they couldn't pad the interest rate, they weren't going to sell me an extended warranty or GAP insurance or any other product they use to maximize their profits. As a side note, the CARFAX report indicated the motor had been replaced just after 8,500 miles. YES! THE MOTOR! Guess what... they couldn't answer my questions about this either. The dealership that replaced the motor could not answer questions or show me paperwork on the motor being replaced by their dealership. I was told "motors get replaced all the time". Really? Needless to say, they couldn't maximize their profits, they couldn't answer any of my questions, and they couldn't trick me into signing off on the wrong vehicle, so they were happy to see me leave. BTW: the truck in question is a 2025 Sierra 1500 Elevation with the 3.0 diesel engine with just about 9,000 miles. Do your research. Carfax reports a replaced engine and other parts. The dealership never denied it, but definitely couldn't explain it. Deceptive practices from the minute I stepped on the lot. Buyer beware. More

Amazing sales team and body shop group. Bought new 2026 1500 Denali Pick up salesperson Weston new everything about how to operate all the bells and whistles. Over 30 years buying cars in Bought new 2026 1500 Denali Pick up salesperson Weston new everything about how to operate all the bells and whistles. Over 30 years buying cars in excess of 1250 no sales person has ever been so good. Josh and his team worked on my wife's bronco and they did fantastic job. i could go on forever but I need to stop sometime. More

Robert and the service department are great. They are attentive and provide great customer service They are attentive and provide great customer service More