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Hall Chrysler Dodge Jeep RAM Virginia Beach
Virginia Beach, VA
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,033 Reviews of Hall Chrysler Dodge Jeep RAM Virginia Beach
May 26, 2012
Our car buying experience was the easiest we have ever had. By using USAA buying service we did not have to spend hours negotiating price. Pet Vazquez was great and very helpful in this process. had. By using USAA buying service we did not have to spend hours negotiating price. Pet Vazquez was great and very helpful in this process. More
by saramere
Employees Worked With
Pete Vazquez
May 22, 2012
I have been in the south for about 7yrs now & I still can't figure out why these dealerships play with the numbers at the end of the deal. The last three days were a waste of my time, my wife and d still can't figure out why these dealerships play with the numbers at the end of the deal. The last three days were a waste of my time, my wife and daughters time & my in-laws time! The sad part is, my in-laws have purchased 3 vehicles from them in the past. When customer says they need to be at a certain number for a payment due to there budget.... More than likely they excpect GAP insurance to be included in the payment that you show to them. Nobody doesnt buy NEW cars without gap insurance. If the local dealer cannot bundle in the price due to local state laws, when customer first tells you the payment they need to be at, it would be common sense to ask the customer if they are including GAP in that payment, so that they can include it in the proposal that the customer authorized. Soo... they take us out of our car on Sunday and put us in the truck. They transfer the tags as well and the stuff from the car to the truck. I leave Sunday with the payment of $415.00 quoted by he Sales Manager Todd. Was already more than what I wanted to pay. I told them between $380-$400, so I gave in to $415. They tell us to come back tomorrow to finalize the paper work because that day the banks are closed, no problem. So we come back the following afternoon. So about 5min after we get there, I am told by my sales person GLEN,(which is a GREAT SALESPERSON!)that they shortened the loan by 3 months and the payment went up $5.00 more a month. Now I am irritated but I gave in again! So now they got the truck getting detailed and fueled up for delivery, mind you my tags are already on it. They already burned 'x' amount of man hours on this deal! So about 45min later the finance manager comes to me and introduces himself (another great guy by the way) and shows me this sheet with additional options with 4 more different payments. I called it the 'Bullshit' sheet. them tryin to upsale you on paint protection and all this other garbage and ext warranty crap. Its a NEW truck. The FACTORY warranty works just fine. And the paint has a factory clear coat. So while looking at these upgraded packages, he kept saying they all include GAP insurance, so I am like, Is GAP ins. included in the payment that was quoted to me. He says with GAP ins. the payment will be $427.00. So it went from $380-$400, $415, $420 and the final number $427. So I say I want the truck with GAP ins for $415.00 a month or I want my car back. So they decided to lose the customer and they gave me my car back over $12 a month. In my eyes and many others, thats BAD bussiness! More
by MAutozoner2
Employees Worked With
Glen & Todd
May 16, 2012
I am so tired of taking my Van in for an oil change or state inspection, then being pushed to get 200-700 $$ worth of service on top of that. Last week , I took the van in for a state inspection, oil chan state inspection, then being pushed to get 200-700 $$ worth of service on top of that. Last week , I took the van in for a state inspection, oil change and a recall item. They said that I needed several hundred $$ of maintenance, even though I have gotten almost everything they have recommended so far. Their prices are way over priced, Pep Boys is better. And why wasn't I ever offered the "software update" in the three years under warranty? My van only has 29 K miles on it! So I wait 2 and 1/2 hours for the service, then Olivia comes out to tell me that I need all the $$$ stuff. So I go to the cashier to pay, and I find out that they didn't even do the recall item, it would be nice to have been told that they didn't have the part in, instead of me wondering about it...and they didn't even run it through the wash which I specifically requested twice. Not good service. Basically it took 2 1/2 hours to get an oil change and state inspection!!!They are only interested in selling you more service, not doing the stuff that was recalled. I am in the market for a new vehicle, but will not be returning to Hall...Hall Honda is the same, ans we have Civics too.. More
by clancykid
Employees Worked With
Olivia
March 04, 2012
I purchased my 2007 Pacifica new and have gotten all of my service done at the dealership. I have worked with a couple of the service advisers but Baker is the one I look for when I go in. He is always ple my service done at the dealership. I have worked with a couple of the service advisers but Baker is the one I look for when I go in. He is always pleasant, upbeat, and friendly. He advises me on what my vehicle is in need of. He is very helpful on letting me know what is the most important service as opposed to what can wait until the next time I come in, because I always come back. Today I was also helped by Johnny, he was kind enough to give my husband and myself a courtesy ride while my vehicle was being worked on. My vehicle was completed on time as usual. The girls they have working at the check-out are also very nice and helpful. The one I had today told me about a great oil change program they have going on that I will definitely sign up for on my next visit. I always recommend the service department at Hall Chrysler Dodge Jeep Ram. More
by ceraann1
Employees Worked With
Baker Alder, Johnny and a very nice check out girl., Baker Alder
February 29, 2012
I do a lot of my own servicing so i don't visit a dealership's Service Department often. I bought a 2004 Jeep Grand Cherokee recently and have needed a dealers expertise to resolve some issues i'm ha dealership's Service Department often. I bought a 2004 Jeep Grand Cherokee recently and have needed a dealers expertise to resolve some issues i'm having with it. By the way this is my fourth Jeep product since 1978 so i do know a little about them. Olivia Richardson was assigned as my Service Advisor and I really can't do anything but praise my experience with the Service Department. She is very knowledgeable, professional, and goes out of her way to see that your vehicle is taken care of. The technician's also did a great job in diagnosing and servicing my vehicle. I will return to this dealer for service for my Jeep, and i will recommend them to anyone i know that needs their vehicle serviced. I will also specifically recommend to them to ask for Olivia Richardson as their Service Advisor based on my two experiences. I would even go as far to say i would buy my next new vehicle from Hall if this level of service is indicative of what i could expect from the Sales Department. Gotta five 5's across the board. More
by jflm
Employees Worked With
Olivia Richardson, Adam Linkous, Clinton.
February 29, 2012
Our experience with Hall was not good and we should of known that from the beginning. My wife and I have been looking at the Town and Country's and she decided to go during her lunch to look since it is c known that from the beginning. My wife and I have been looking at the Town and Country's and she decided to go during her lunch to look since it is close to work. NO ONE would help her. I went there an hour later and actually had to go inside and find one of the salesman who were sitting around, blasting music and doing nothing. At this point they gave me Jim Price who was a very nice salesman and was not pushy which I liked. We took the minivan to where my wife works and let her look at it. A week later we went back ready to buy, my wife only had an hour for lunch again and this is where the fun starts. Their sales manager wanted to play games back and forth even though we did not have time to play games. Then when he came over and sat down with us and presented "HIS BEST PRICE" it was still 2k more then another one we looked at at another dealer. The other one did not have the Nav System or the Sunroof like this one at hall and we took that into consideration when we ran the numbers but it still was 2k more. He then said to meet him in the middle and came back with only $600 less. When we tried to explain this he would not stop talking and kept interrupting me then said I didn't need to raise my voice to him. I got up and walked out and will be the last time I deal with them. I went to Southern Chrysler-Jeep after we left there and wouldn't you know, they were not pushy, they were polite, and they didn't play the games they did at Hall. Walked in, got the paperwork, done.... Also, Hall told us that we could not use the Chrysler/Dodge loyalty discount even though we currently own two dodge products because it would have to own a van/minivan for it to count. Southern had NO problems with it what so ever. We the rebates we calculated ourselves with no problem. Night and day difference between the two dealers and it is a shame. I would recommend Jim Price to anyone but their sales manager is a less desirable. More
by kenski
Employees Worked With
Jim Price
February 28, 2012
Mauri was an excellent salesman. Made the experience very enjoyable. I would recommend Hall Automotive to everyone. Mauri was very helpful with learning the all the electronics on my new vehicle. Gre very enjoyable. I would recommend Hall Automotive to everyone. Mauri was very helpful with learning the all the electronics on my new vehicle. Great Salesman! More
by jillybean88
Employees Worked With
Mauri Wimbush
February 28, 2012
Mauri was very helpful in the selection of my car. He also was very resonable and negotiable to work with. The dealership also cleaned and filled the tank before leaving. The whole staff was very friendl also was very resonable and negotiable to work with. The dealership also cleaned and filled the tank before leaving. The whole staff was very friendly and nice to work with. They weren't pushy like most dealerships, and they where very curtious towards me. More
by goodie1
Employees Worked With
Mauri wimbush
February 17, 2012
Hello, I am not the type of person who usually leaves Hello, I am not the type of person who usually leaves feedback but in this case, it needs to be shared. I have a 2003 Dodge Cummins Diesel truck tha Hello, I am not the type of person who usually leaves feedback but in this case, it needs to be shared. I have a 2003 Dodge Cummins Diesel truck that Is my pride and joy. On November 8th, 2011 I picked up some bad fuel at one of the local service stations and it did a number on my injectors. I had the truck towed to a local Virginia Beach Diesel mechanic for repair. I felt confident that they knew what they were doing. Well several weeks went by before a line was even removed from my engine which of course allowed the local station to clean out the bad fuel from their tanks so they said it wasn't their fault. So the mechanic put new injectors in my truck but left some of the bad fuel in and it screwed those injectors up and then he wanted me to pay for them again. Oh by the way, they ran into my pretty truck with another customer’s vehicle while it sat awaiting repair so now my fender is smashed in. My insurance company said enough is enough; we towed the vehicle out on Feb 6, 2012 to Hall Chrysler under the care and supervision of Joe Meyer (Assistant Service Manager). Wow, I have to say, it was a pleasure dealing with someone who treated me like a customer and when Joe said he would take care of me, he wasn't kidding. They even went so far as to check the cylinder walls for damage before they put any new parts on my truck because bad fuel can do a lot of damage. An estimate was created and Joe sent that to my insurance company. They approved the work and in one week, Joe called me and said my truck was running great. I about fell out of my chair when he told me that it was already put back together and running. He went over a few areas of concern on my truck that were not related to this particular repair and I ended up calling around to get prices on those recommended services. Called Joe back and his pricing was extremely competitive that I went with his team because they offer one year/12,000 mile warranty on their parts. I am so happy to report that when I picked my truck up it was washed and ready to go out front. When I went over the invoice with Joe, the mechanic was standing next to us and he addressed all my questions about the repairs. Joe walked me to my truck and we did a quick walk around and I departed. I still can't believe how well they took care of me and how great their service is and the price was remarkable. Joe Meyer and his team are number one in my book and I will be back for all my automotive needs! More
by thewarts
Employees Worked With
Joe Meyer, Joe Meyer
February 14, 2012
I was given wonderful service and I was extremely pleased that I walked away with EXACTLY the vehicle that I wanted at a fair and reasonable price. Everyone in the dealership was courteous and helpful. Fag that I walked away with EXACTLY the vehicle that I wanted at a fair and reasonable price. Everyone in the dealership was courteous and helpful. Fagan was outstanding and professional and definitely wasn't pushy and aggressive, like other sales that I have encountered in the past. I would highly recommend your dealership to my friends and family. More
by madorboo
Employees Worked With
Fagan Stackhouse and Alex, Fagan Stackhouse Jr
