Hall Chrysler Dodge Jeep RAM Virginia Beach - Service Center

Jeff is always responsive and informative, keeps me updated throughout the service visits and I'm in and out with the least amount of hassle! updated throughout the service visits and I'm in and out with the least amount of hassle! More

I really wish I could give a negative star score, but in this case, I will just give it a 1 star for the service department as usual they just do not provide the quality of customer service as their sale in this case, I will just give it a 1 star for the service department as usual they just do not provide the quality of customer service as their sales department. I write this public review because I believe I have given the service manager long enough to reply to my voice mail and email and the result was nothing heard back. Last week 2/17/22 I had my Jeep there for an oil change and picked it up the following day; the cavate to this is the technician that conducted the service did a wonderful job and was very quick with the service provided. My problem is with the customer service that handles bill and picking up the vehicle. was presented a bill for 106 bucks i than asked why an oil change for a 6-cylinder jeep cost so dang much? Your receptionist didn't have an answer than I started to notice other charges on the bill at which time the receptionist didn't have an answer for that question either. So now I am beginning to think what does this receptionist know. Still confused because when we checked in the vehicle with the service provider, I also quested the 99.00 dollars for an oil change at which time he agreed it was something new to him and would figure it out, well it appears that he was just giving me lip service because of the erroneous final bill. I am more upset with the fact that I see on the website that there are 2 different oil change specials that my vehicle would meet the criteria but at no time did your service advice even bring those up. I am also disappointed in the fact that me as the customer when asking a question all I get is a blank stare or I am not sure answer. Unfortunately, I have sense moved on from having other vehicles serviced at Hall and I am considering taken the Jeep elsewhere as this is not the first time, been given poor service from this service center. More

Working with Hall Chrysler Jeep has been wonderful. I won't ever take my car elsewhere to be serviced. Phil Causey, on their team, is always honest, up front, and easy to get ahold of. I trust them with won't ever take my car elsewhere to be serviced. Phil Causey, on their team, is always honest, up front, and easy to get ahold of. I trust them with my car and they always over deliver! They truly care about my experience as a customer and help in every way they can. Thank you Hall Chrysler Jeep!! More

Awesome quick service, Phillip Causey was very helpful. I will always bring my vehicle to Hall! will always bring my vehicle to Hall! More

Service department is dishonest. Sales department is fantastic and is not included in this rating. Mechanic and service department worked together to scam my husband and I out of almost $700 for what am fantastic and is not included in this rating. Mechanic and service department worked together to scam my husband and I out of almost $700 for what amounted to maybe 30 minutes worth of “work” that seems to have been done after I asked them to stop work (a few hours after authorizing) because I was uncomfortable with their salesman antics with my car repairs. Their “work” further damaged my car, while fixing nothing. I guess it worked because they got almost $700 for damaging my truck. Do not come here. Dishonest department only concerned with how much money they can get out of people. More

Put the same switch for my cruise control in 3 times and still only works intermittently! After being told they had to keep my car overnight and then taking it back 2 more times I’m tired of dealing with t still only works intermittently! After being told they had to keep my car overnight and then taking it back 2 more times I’m tired of dealing with them but Tim the service manager asked me to give a good review- I wish I could Phil C- owner of local gyms More

The service department cannot be trusted. I took my Jeep Wrangler in for repair when the engine hydro-locked after an off roading adventure. Their diagnostic efforts involved trying to turn the motor over a Wrangler in for repair when the engine hydro-locked after an off roading adventure. Their diagnostic efforts involved trying to turn the motor over and looking at the air filter (something that takes 5 minutes at the most ... and was charged $150) and from that diagnosis their only remedy was to replace the engine for around $7,600. Even after I asked several times that they pull the spark plugs and turn the engine over to get the water out of the cylinders all they would say was that "it won't work because it is hydro-locked". Even I know what causes this condition and that if you remove the spark plugs the pressure/lock will be relieved. Locking an engine up due to over heating is something totally different and not the case here. Even after I told her how the water got into the engine (off roading) the service rep then told me at least three times that I should call my insurance company to see if they would pay for it because Hall replaced many hydro-locked motors that were caused by the "flash flooding that was common in the area" (promoting insurance fraud?). After a lengthy discussion with the service rep I decided to pick up the Jeep and take it to an independent mechanic. After he pulled the plugs and flushed/filled the engine with oil, it was repaired ... $200 later I am back on the road. Making a mistake is one thing but not listening to and losing the trust of your customers is something else. More

I purchased this vehicle from CarMax 1 Nov 2017. Drove I purchased this vehicle from CarMax 1 Nov 2017. Drove my children to & from WI for the holidays in it which I find disturbing now. I began to smell I purchased this vehicle from CarMax 1 Nov 2017. Drove my children to & from WI for the holidays in it which I find disturbing now. I began to smell diesel exhaust fumes intermittently at first which I attributed to other vehicles on the road. It became over powering & constant so I took it to Hall Chrysler. I was told that Pomoco Chrysler had not only replaced the exhaust manifold & installed it incorrectly causing extensive damage & the fumes in the cab but they had replaced THE ENTIRE MOTOR on a truck that only had 47,000 miles on it a little more than a week before I bought it. I am a GM person & have been my entire life. I did my research & decided to give Ram a chance because I really wanted to try out the EcoDiesel. I spent $40,000 on a used vehicle & now I have no idea the history of the motor. Why did the motor have to be replaced at 47,000 miles? Is it a new motor? If so this should have been noted due to the new break in period. If it’s not a new motor, where did this motor come from? Where is the service record for it? How many miles are on it? Is it covered by any type of warranty & if so where is that paperwork? Was the motor in fact installed correctly? Pomoco replaced the exhaust manifold incorrectly which voided the warranty on that, so what happens when it’s the motor, too? Why does Car Fax report that Pomoco replaced the battery in the same time frame? What was wrong with the truck that caused many of the major components to be changed at such a low mileage & why was this not addressed before the vehicle was sold to me? I bought a truck that I pay $750/month for & because of a certified dealer’s negligence I was forced to be without it for almost 2 weeks with no apology, explanation, or compensation what so ever. I contacted both Pomoco and Ram Customer Service to get the answers to my questions to no avail. On 9 June 2018 I took this truck back to Hall for what I thought was a simple oil change. Later on that day they called to tell me that the oil change was complete but they could not get the truck to go in reverse. 6 days later I received my truck back and they informed me that the software was out of date and was now good. 11 February 2019 the truck was towed to Hall by a friend of mine as I was out of town and loaned him my truck. He had driven the truck to the gas station and got out to make a purchase inside only to come back out and find the truck would not start. My Service Advisor Baker Alder told me the battery needed to be replaced because when they jumped my truck, it ran as advertised. I was skeptical but ok’d the work. Battery replaced, truck still will not start so Baker tells me the fuel injection pump needs to be replaced. I asked how we went from the battery to the fuel pump when if the fuel pump was bad the truck wouldn’t run even if you jump it. At this point he tells me he never said that it worked when they jumped it. Replaced the fuel pump, still will not start. Now they change all 6 fuel injectors and magically the truck starts and I can pick it up on 26 March 2019, 34 days later. On 4 May 2019 I took the truck to Wisconsin for my mother’s funeral. My truck begins spewing fuel from the engine compartment. Tow it to a dealership in Wisconsin causing me to be late for my own mother’s funeral. The dealership states a fuel line was nicked and with 3,000 psi going through the line on start-up it finally ruptured. When I told them what Hall had done to my truck a little over a month prior they assured me that line most definitely came off to do the work they did. I am an aircraft mechanic. When they showed me the line you could clearly see where the wrench had slipped off the B-nut and nicked the line. I attempted to call Baker 4 times and the dealership representatives attempted another 3 times to see if they would cover the cost of replacing that line since they had been in there a little over a month ago so it should have been under warranty. Neither the dealership nor myself ever received a response from Baker. Not only was I late for the funeral, had to pay for their screw up, but I also lost a day of work because I had to wait for my truck to be repaired. I had to pay $497 for the repairs, and another $108 for a rental for 4 days. Hall never offered me a rental vehicle for any of almost 60 days my truck was with them and I could not use it. When I returned to Virginia, I again attempted to contact Baker who never responded. Eventually, I got ahold of a Service Manager, Jimmy Salsada. After explaining to him all that had transpired between his dealership and myself pertaining to this truck he said he would look into it and get back to me. He never did. Not too long after that a Customer Service representative called me. I explained to her I never intended to go back to another Hall dealership ever. I explained the situation to her. She made me an appointment to come in and my situation would be taken into account when negotiating price because no one should be forced to drive a vehicle they don’t trust. Against my better judgement, I went in to see what they could offer. My truck was a Laramie Eco-Diesel the best they could come up with was a bare bones Hemi for $150 more than what my current monthly payment was. When I voiced my frustration and explained to Pavel Spektor why I was there he was very empathetic and compassionate. He went and got the Sales Manager Christian Vorndran and for the 4th time I was rehashing all that had transpired with a representative of Hall. She said she would tell my story to the Main Sales Manager and get back to me. After attempting to contact her several times and not hearing back, I eventually just gave up and traded the truck in for a 2020 Black Widow Silverado. I’m much happier and secure in the knowledge this truck will not leave me stranded or that Chevrolet will not care if it does like Ram. More

No complaints, arrived at my appointment time, waited 2 hours. Customer Service area clean as always. Wasn’t aware of Oil Packages, during check out I purchased one of the Oil Change Packages. hours. Customer Service area clean as always. Wasn’t aware of Oil Packages, during check out I purchased one of the Oil Change Packages. More