Hall Honda Virginia Beach

We originally came into the dealership to have a used car checked out from another car lot that our daughter wanted to purchase. We were passing time by looking at cars in the lot - one of the salesmen, Pap checked out from another car lot that our daughter wanted to purchase. We were passing time by looking at cars in the lot - one of the salesmen, Papa Seck, asked if we needed assistance. Explaining that our visit was just to have a used Honda Accord checked out for possible purchase, and upon hearing the details of the car & price we were going to pay, he said, "I can beat that!" He showed us a just traded in '07 Honda Civic EX which my daughter fell in love with, but was just a bit above her desired price range. We told him we had to talk about it & needed to wait for the inspection on the other car to be completed anyway - so would be back after getting coffee. Papa took the time to walk over to the Starbucks, where we told him we would be, just to tell us he had found another car that might meet our needs and was less expensive (WOW!!!) He understood that our daughter (19 yr old college student) was paying for the car herself - it was not a gift from Mom & Dad, and that her money was tight. It was clear that he truly wanted to help us rather than get as much money as he could. Which is VERY appreciated in these tough economic times! As it turned out, the used car we brought in to be checked was a complete lemon and needed $3200 worth of work! The Honda mechanics that checked it were VERY thorough and took my husband into the service area to show him all the problems they found. Long story short, my daughter ended up buying the first car Papa showed her - the 2007 Civic EX. He knew she would be driving up & back to Nashville, TN from Virginia Beach, VA and stressed the safety features & safety record of the Civic. This made us very comfortable (as parents) and my daughter comfortable with the amount of money she would be spending on a "reliable" car! Our deal was closed late in the day and the car had just been traded in the night before. The only thing we feel that could have been handled better was the "detailing" of the car. We felt it could have been cleaner upon delivery. When we expressed our thoughts on this to Papa, he immediately remedied the situation by offering money off the price of the car to cover us having it cleaned again. This was PERFECT for us. Our daughter wanted to drive off the lot with her new car that night - not wait until the next day so it could be cleaned again. Everything other aspect of our encounter with Hall Honda was fantastic. Everyone we dealt with was happy, pleasant and helpful. My daughter was thrilled to have her photo taken with her new car for Hall Autos Facebook page. I even posted our own video and picture on their page. It was a very satisfying experience! More

Overall this dealership is fine, but I have mixed opinions. At first they waived all these great deal possibilities in front of me. "We'll give you this great price and make all these repairs to th opinions. At first they waived all these great deal possibilities in front of me. "We'll give you this great price and make all these repairs to the vehicle." Then after some fast talking negotiations with a lot of numbers thrown around, it just came back to where we started and I didn't really get any kind of deal at all. They wouldn't budge with the price because according to them, I'd be instantly making a profit with the price they offered. My trade-in was in great shape with very low miles, but they bought it back well below blue book trade-in value and below my lien on the car. They didn't provide me with the Carfax report until I already signed all the paperwork, and it turned out the car I was buying had been in a past accident. What angered me the most is that I was forced to sign an agreement for them to provide the results of my credit report to several creditors and also provide my information to several marketing partners. I attempted to deny signing but was told I must sign these waivers. They've already applied me for credit with two creditors on my behalf, which now appear on my credit report. On a positive note, they did take care of some of the pre-existing damage to the vehicle with no problems. I'm happy with this dealership overall, I just wish pricing was a bit more reasonable. More

I found this car through USAA Financial Service Bank's Internet vehicle sales. I am an active-duty army officer stationed at Fort Leavenworth, KS. and when I first spoke with Mr. Jordan, I let him know t Internet vehicle sales. I am an active-duty army officer stationed at Fort Leavenworth, KS. and when I first spoke with Mr. Jordan, I let him know that I wanted to streamline the process as much as possible so that I wasn't spending my Thanksgiving Holiday in a dealership versus with family and friends. Mr. Jordan was extremely responsive in handling all transactions in advance of my arrival from Kansas to Virginia. Mr. Jordan provided me with his personal contact information so that I could contact him in regards to any questions or concerns that I had as we went through the process. I did have a trade-in vehicle with this transaction and he was equally responsive to the family member who brought the vehicle in for trade-value assessment. Lastly, on the day that I arrived to retrieve the vehicle, it was clean and parked out front. I asked Mr. Jordan for an introduction to the functionality of the vehicle and he enthusiastically gave me a quick class on the operation of my vehicle. I've purchased numerous vehicles over the duration of my military career (20 years) and this transaction by far has been the easiest and most pleasurable. Even the team members that I had to indirectly interface with were most helpful. I highly recommend this dealership to anyone. v/r, MAJ Givonna Cheeks More

After a really bad service experience, I now can not say enough good things about Hall Honda's service manager, Carrie Miles. She called me, several times without giving up, until we were able to talk abou enough good things about Hall Honda's service manager, Carrie Miles. She called me, several times without giving up, until we were able to talk about my experience and how she was working with her people to make sure what happened to me does not happen again. I have bought three cars from hall Honda and was ready to never return, but because of her perseverence and belief in customer service, I will continue to be a Hall Honda customer. Thank you, Carrie! More

Very good experience, they gave my wife and I several viable options and we made and informed decision. I was very pleased with the patience shown my wife and myself in regards to our varied questions. viable options and we made and informed decision. I was very pleased with the patience shown my wife and myself in regards to our varied questions. They made the situation work for us. I can recommend those three individuals enough or the company they represent. More

My purchase of my odyssey was challenging, to say the least. With a 2-year old dressed as a cowboy and my tired 5-month old in tow, Frank was patient and friendly while working out the details of my purc least. With a 2-year old dressed as a cowboy and my tired 5-month old in tow, Frank was patient and friendly while working out the details of my purchase. I'm talking potty runs, climbing incidents, a mysteriously moving computer mouse, feeding sessions, etc. I'm sure Frank has many other great qualities but his PATIENCE with me and my kids was phenomenal. That patience helped this weary, sleep-deprived mother of two easily tackle the purchase of a car. More

i appreciate all the hard work they did for me and got into the car i wanted. Thank you very much and God Bless you all. You have made me very happy and you made me feel like family instead of a dollar s into the car i wanted. Thank you very much and God Bless you all. You have made me very happy and you made me feel like family instead of a dollar sign and that means alot to me as a Honda lover. More

I heard from 3 dealerships in response to my email inquiries. DJ was so delightful on the phone and so engaged in the conversation, that I moved up my test drive appointment and bought the car within inquiries. DJ was so delightful on the phone and so engaged in the conversation, that I moved up my test drive appointment and bought the car within 24 hours. Matt let the car sell itself, the hand-off to Max when Matt had a day off was flawless and Gina walked me through the options, answered my questions honestly and didn't hard sell. In short, great car, great experience. Wish I had bought sooner! More

Just wanted to say thank you for the excellent experience I had buying my new car from Hall Honda. Papa, Rhoda & Don made my buying experience easy. This is my 2nd car from the Hall family, thanks so much fo I had buying my new car from Hall Honda. Papa, Rhoda & Don made my buying experience easy. This is my 2nd car from the Hall family, thanks so much for your excellent help. Great job guys, thanks! More