Hall Honda Virginia Beach - Service Center

Out of towner felt right at home We were traveling from Richmond to VA Beach when our wipers stopped working. We took the truck into Hall without an appointment and Randy and the Gre We were traveling from Richmond to VA Beach when our wipers stopped working. We took the truck into Hall without an appointment and Randy and the Green Team took care of me. They didn't make me wait long for a Monday, in fact it was only about an hour and a half. They were able to do a Multi Point inspection, checked the wiper arms, motor, fuses and found that the motor breaker kicked in due to heavy snow on windshield. I felt relieved that they checked it out thoroughly. They made me feel that they really cared that the vehicle was safe for us to use it to take the 4 hour trip to go home to Maryland. Great experience and I wish we could take it here for all of our maintenance. Maybe we will plan on coming to the beach whenever we need work done. :) More

Exceptional I would definitely recommend this dealership to other customers. Staff was friendly and coutrteous. I came in for recalls and ending up buying a brand I would definitely recommend this dealership to other customers. Staff was friendly and coutrteous. I came in for recalls and ending up buying a brand new car with all the amenities I asked for. I traded my 03 Honda for. 2012 Altima. Thanks a lot Karl Collins and Eugene Smith. More

Customer to Client What a absolute delight I just experienced with Hall Honda Va. Beach. I walked in as a customer who was getting a airbag recall fix, and walked out si What a absolute delight I just experienced with Hall Honda Va. Beach. I walked in as a customer who was getting a airbag recall fix, and walked out simply a NEW CLIENT for life! From flawless service and smile from David Kramer, Service Director, to the personalized touch of Olivia Richardson, I cannot remember the last time I left a car dealership with a big grin. We have a saying in my business that: "You can always tell the quality of the Management, by the simple talent of their employees". Thank you David for your management and team, thank you Olivia for your smile, professionalism, and your completion of task. It is comforting to know that I am now a client for life! More

Service Department is outstanding Olivia Richardson at Hall Honda in Virginia Beach, Virginia watched out for me and my Civic beyond the requirements of her duty. She keep me completel Olivia Richardson at Hall Honda in Virginia Beach, Virginia watched out for me and my Civic beyond the requirements of her duty. She keep me completely informed of all my options, costs, and outstanding recall notices. More

Scary Tales of what will happen without expensive parts I have been getting my Odyssey serviced at this dealership for about 4 or 5 years. I took it in last week for a diagnosis on a check engine light. T I have been getting my Odyssey serviced at this dealership for about 4 or 5 years. I took it in last week for a diagnosis on a check engine light. The wait was way too long, as usual, but when they came to get me, they told me it needed a new catalytic converter, a part that costs almost $1000. Because I'm strapped for cash, I asked what the implications were of driving with the bad part, and the employee told me that if the part failed, the car would be dead on the side of the road, and worse, that the metal honeycomb inside it could break apart and blow through the engine, destroying it. I told them I'd bring it back the following week for the replacement. In the meantime, the check engine light went out on its own. I started asking around and doing some research and discovered that if my converter were truly bad like they said, my car would be having noticeable performance issues, noise, and possibly even smell. It purrs like a kitten and drives as smooth as ever. Another repair place and my research backed up the fact that even if it was bad, I could continue to drive it until I was able to get it fixed / replaced, and that only in extreme circumstances would it cause the car to stop running. And, if the honeycomb material blew, it would exit through the exhaust system (backwards), NOT into the engine. Now I feel like I have been scammed -- luckily this time I didn't get the repair -- but with a vehicle almost 9 years old, I'm afraid I've been scammed on other expensive part replacements, as well. After all, how would I know any better, as a single mom and not an auto-savvy person. I think they know my profile type and will tell me whatever it takes to make me feel like I have to pay out the nose to keep my kids safe in the car. Next time my check engine light comes on, I'll be taking it for a free diagnostic at Auto Zone. I no longer trust Hall Honda. More

Peace of Mind Service My 2007 Honda Pilot was in for an Inspection and Joe Wachner did a great job getting everything routine done and taking care of a safety recall item. My 2007 Honda Pilot was in for an Inspection and Joe Wachner did a great job getting everything routine done and taking care of a safety recall item. I had not been notified but he knew it needed to be done so he made it happen. THANK YOU Joe! Regards, Mrs. Marsh More

I dropped My car off for service today at 7:30am for an 8:45 appt. The work did not begin until I called late afternoon to ask if my CRV was ready for pickup. As this was the 2nd consecutive unsatisfact 8:45 appt. The work did not begin until I called late afternoon to ask if my CRV was ready for pickup. As this was the 2nd consecutive unsatisfactory service visit to Hall Honda, please Tell John Christian thank you for his time, but we will have to look elsewhere for the Accord we want. Charles (Tony) Aiken More