Hall Mazda

Miata Owners! Best professional, Miata sales and Service! Miata Owners! Sep 2019 UPDATE: Another "save" from the Professional Service team! Thank you Mr Kamal, Service Dept head! My Miata car battery was l Miata Owners! Sep 2019 UPDATE: Another "save" from the Professional Service team! Thank you Mr Kamal, Service Dept head! My Miata car battery was low and needed to be replaced-estimate where I had it was about $200 for new and installed. I called Hall Mazda first. Kamal informed me to bring it in where it was checked not only for the battery charge but the alternator etc. and replaced it for free, saving me ...$$! Won't take my Miata anywhere else! If you're a Miata owner, you'll know what I mean. Thank you, Kamal and Team! Sep 2018 UPDATE: Miata Owners! Taryn, Service Advisor, and Chip, Lead Miata Mechanic, Thank you for taking such great care of my car! Taryn knows exactly what is and is Not needed for Mazdas. Chip, an experienced mechanic for 30 years, having had several Miatas of his own, is passionate about maintenance, and has the roadster in his blood! Your car is taken through an entire process with TLC! If you're a Miata owner, you'll know what I mean. Thank you, Team! Sep 2018: Virgil! Thank you for your consistent support of my Miata purchase for the past 2 years now! After hearing of my paint issue, you referred me to an expert. Result: Miata looks new again. You're a consummate professional! Purchasing the Miata! 26 Sep 2016 Picture this: First Contact. You get a call from a polite and respectful young lady, who tells you your salesperson will be ready for you when you arrive at the dealership. Nice. You drive there and notice in the parking lot that YOUR potential car is sitting there, with your name on the windshield, ready for the test drive. Nice touch! But that doesn’t sell you the car. Staff. Polite and congenial staff greet you, followed by the sales manager, who gets to know you and what you want in a car, before referring you off to the salesmen, a retired Naval officer. Test Drive. Conducted in real road conditions, and is every bit of what Car and Driver reports for the top, award-winning Mazdas! The salesman takes you through what the car can do. The Advisor. After addressing numerous questions about the car’s advantages and disadvantages over other cars, depending on your purpose, the salesman acts more like an advisor, who fills you in on all the information, so that YOU can decide what’s best for you. YOU’RE in charge in this car buying experience. Support personnel. You continue to meet all the key personnel, such as the service manager and staff that will be taking care of your car many years to come. When you’re ready to make that decision to buy, the management is consulted to offer the very best price, so you find there are no better prices, anywhere! A Mazda finance officer, who served in the Air Force, later guides you through the process, noting the best finance options, which may not even be resident in the dealership, but your own credit union! You pick up on a precise attention to detail and efficiency at this dealership, reflective in a well-run military and corporate organization. Trust/Team/Leadership. You begin developing a reserved trust for the people and the process, which sells you the car and the support service that will take care of your transportation investment. After talking to several employees, you notice that all of them seem to LIKE to come to work every day, and speak highly of their management; they all spoke individually, but were very much proud to be a TEAM. This professional team doesn’t occur by accident, it is the result of a deliberate and robust training program, and the reflection of LEADERSHIP. More

90K and oil change Excellent Taryn is wonderful and offered additional guidance and advice and respected my time and busy schedule. Definitely top notch service. Haven Excellent Taryn is wonderful and offered additional guidance and advice and respected my time and busy schedule. Definitely top notch service. Haven’t gone anywhere else in about 10 years More

Honest , fair, prompt services Great team, always willing to Helmand assist customers. I did not have an appointment for services and they took care of my vehicle Mazda CX-9 and Maz Great team, always willing to Helmand assist customers. I did not have an appointment for services and they took care of my vehicle Mazda CX-9 and Mazda 3. More

I was very disappointed and upset First I had an appointment at 10:30 to get an oil change and tire rotation... I made the appointment early enough to make my appointment at 2:30 in Su First I had an appointment at 10:30 to get an oil change and tire rotation... I made the appointment early enough to make my appointment at 2:30 in Suffolk... I did not get out of Hall Mazda until 2:20, needless to say I could not make my appointment in Suffolk!!!! That had ruined my whole day!!! Very very disappointed and upset bout this situation!!! What is the point of making an appointment??? I hit one star but truthfully I wouldn’t give it that!! More

Amazing doesn't do them justice My car buying experience has been completely amazing. My sales person Robert was so thorough when going through the vehicles features. Extremely hap My car buying experience has been completely amazing. My sales person Robert was so thorough when going through the vehicles features. Extremely happy all around. The other staff at the dealership were also great to work with...so personable. I would and have recommend them to others. More

My recent purchase experience Have been using Hall Mazda, Robert Pena and Steve Davis for years. Have bought multiple cars from these guys. Always professional and caring. I can Have been using Hall Mazda, Robert Pena and Steve Davis for years. Have bought multiple cars from these guys. Always professional and caring. I can call Robert and quickly he can find the exact vehicle to suit our needs. Steve always gets us the best rate and doesn’t take unnecessary extra time when finalizing the sale. Thanks very much to all you guys. We will be back again , I am sure. More

BEYOND WORDS Robert is AMAZING! He delivered what he promised. We are grateful for him! We will definitely recommend him to EVERYONE we know! Thanks a lot Robert! Robert is AMAZING! He delivered what he promised. We are grateful for him! We will definitely recommend him to EVERYONE we know! Thanks a lot Robert! More

Service department Very good customer service. Great waiting area with drinks and snacks.Free inspection with recommendations reviewed with me by associate. I will use t Very good customer service. Great waiting area with drinks and snacks.Free inspection with recommendations reviewed with me by associate. I will use this service again. More

Culture of Excellence The type of customer service that answers on the first ring. Second time there, the great experience appears to be a part of their culture. The type of customer service that answers on the first ring. Second time there, the great experience appears to be a part of their culture. More

Friendly, but disorganized Everyone we talked to was friendly and made promises that sounded good. When it came time to deliver, they kept the big one (price/vehicle). Everythin Everyone we talked to was friendly and made promises that sounded good. When it came time to deliver, they kept the big one (price/vehicle). Everything else was disorganized and took longer than promised and they forgot things like the cargo mat (purchased) and filling up the tank (promised). It took an extra day and a half than promised to install the rear bumper guard and clean the car (which wasn’t great in the end) because they didn’t realize that they still had the car, then couldn’t find the keys - they even called us to make an appointment not realizing they had the car. The delay caused us to have to delay travel plans. In the end, we got the car, but the service at Cavalier was superior when we bought there 4 yrs ago (and they include a year of maintenance). More