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Hall Mazda
Virginia Beach, VA
525 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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525 Reviews of Hall Mazda
October 25, 2017
SICK AND TIRED, 6 MONTHS LATER This is honestly difficult to do because I believe in chances. BUT! After having continuous problems from day one, I have to do my part so hopefully This is honestly difficult to do because I believe in chances. BUT! After having continuous problems from day one, I have to do my part so hopefully attention is brought to the issues I experienced. May 2017 - Bought a new MX5. The secondary key was "with the manager at his house, in his night stand." Was told repeatedly that it would be brought in and they would give me a call when it was brought back. A month and a half later, they decide to cut a new key instead. Good thing I never needed the spare in that time. The tint which was added after purchasing the vehicle, began bubbling after three weeks of install on the passenger and back windows. New tint added by same facility. June 2017 - Tint began bubbling again after three weeks. Returned car again to have tint replaced. They said give it some more time and the bubbles should, "work themselves out." Was also told the tint should take 1-2 days to complete. Got the car back in 3-4 days. Good thing it wasn't my primary. August 2017 - Returned from a short vacation out of town to find my car dead while sitting for two weeks. Was told that I shouldn't leave anything plugged into the USB charger while away and that even a phone charger will draw from the battery and drain the battery. Jumped the car and drove it to the dealership and had a new battery replacement done. Also, to find that the rear tint AGAIN was starting to bubble in multiple places. Tint was replaced AGAIN and they said give it some additional time, that the weather is likely causing the bubbling since we do have extreme heat in this area during the summer. September - October 2017 - I continuously observe bubbles in the tint, but will "give it time to see them dissolve on their own." October 2017 - After returning from a vacation after two weeks, I AGAIN return to my car to discover yet again that it is dead! Nothing is plugged in, no after market parts installed, NOTHING other than stock equipment and a perfectly clean interior. I jump the car, once idling the dash lights, the console gauge lights, and headlights flicker randomly. I allow 10-15 minutes of charging off the alternator and drive for around 15-20 minutes. The engine light stayed on the entire time and upon returning home, I turn the vehicle off and attempt to re-start the vehicle and nothing. Car is completely dead. Meaning the system isn't charging now or the NEW battery they installed isn't holding a charge. This was the time I decided enough is enough. I have purchased a car that is not holding up to its value and am tired of wasting my time with a NEW car that should NOT be having these issues. Took the car into the service station and requested to speak with the service manager and the GM at the same time to prevent from having to repeat myself. In a very frustrating and explicit manner, with no direction of frustration driven towards them personally which I clearly stated before speaking, I explained the months of BS I have been dealing with after purchasing this new car. Sandy Harris(Service Manager) was clearly capable of listening and understanding my frustrations as she listened and could agree to my issues and offer suggestions in handling the situation. However, Lannin Norkeveck, the General Manager and highest authority began to take the situation personally and began badgering and belittling my complaints as if to stir the pot and cause nothing better than to worsen the situation. You have to be there to understand or be able to listen to the recording I have of the situation but in short, I told them that after dealing with all this I would be leaving my review online and making sure that this issue is heard at a higher level. Once that was said, Mr. Norkeveck, looked at me immediately and said, "If you're going to do that and leave bad reviews, then I refuse to help you with your vehicle!" Completely blown away by his remark, I replied, "Really, that's what you want to do huh?" To which he replied, "Yes." So I stood up and walked out of the office and on my way out I ask for his card and if he would sign something that says that's how he wished to go about handling this. To which he agreed and began walking to his office. While following him to his office he turned around and stated that leaving reviews was unnecessary and not helping anything. I told him that it was most necessary and that there are numerous people here up and down the chain of command that are aware of my frustrations since I have literally spoken with EVERY manager here and nothing seems to help. Mr. Norkeveck began telling me that he is now going to call the police for making threats! Making threats to leave bad reviews about the service at Hall Mazda! I laughed and said for him to please do so if that's truly how ridiculous he wants to look. He walked away and returned 10 minutes later with his card with a completely different attitude. The attitude you'd expect from a GM. However he still pleaded to not leave a bad review. TINT STILL BUBBLING!!! More
by dquesada56
Employees Worked With
Wesley Kavula, Lannin Norkeveck, Sandy Harris
October 21, 2017
Great customer service Leslie treated me and was very forthcoming and explained the whole process. He is very knowledgeable about Mazda’s and made the entire experience easy Leslie treated me and was very forthcoming and explained the whole process. He is very knowledgeable about Mazda’s and made the entire experience easy a fast. More
by Bryan
Employees Worked With
Leslie Havard
May 29, 2017
Professional treatment. Virgil Ware made my experience at Hall Mazda the best. He's a skilled relationship sales executive. Virgil listens, learns the customer's needs, and Virgil Ware made my experience at Hall Mazda the best. He's a skilled relationship sales executive. Virgil listens, learns the customer's needs, and helps you explore your many options with the Mazda lineup of great vehicles. Virgil even compared various Mazdas to key competitors (Nissan, Honda, other). No pressure, just options. He's the kind of consultative sales executive you will enjoy and quickly recommend to your friends. See him soon and tell him Gunner sent you. More
by Bill Gunn
Employees Worked With
Virgil Ware
May 20, 2017
Great dealership, I plan to buy my next car from here! I had a fantastic experience buying my used 2010 Mazda 3 here! Ernest Bridgette was very patient and worked hard to get me into a car that I am very h I had a fantastic experience buying my used 2010 Mazda 3 here! Ernest Bridgette was very patient and worked hard to get me into a car that I am very happy with and that fit into my budget. He was very straightforward and honest, as he was upfront with the condition of the cars I looked at and helped me look through the CarFax histories for each. The overall shopping and buying experience was great, and I did not feel pressured through almost the whole process. They did turn up the pressure at the end of the buying process to buy an extended warranty and other services, but I think that's pretty standard fare for a dealership purchase. I will definitely come back the next time I'm in the market for a car. Very positive experience overall, and I highly recommend them! More
by criver21
Employees Worked With
Ernest Bridgette Jr
April 13, 2017
Easygoing, low pressure, but strove to earn my business! I deliberately left my checkbook at home on the Saturday I went car shopping. Intended NOT to buy that day. Knew I was interested in a used Mazda, H I deliberately left my checkbook at home on the Saturday I went car shopping. Intended NOT to buy that day. Knew I was interested in a used Mazda, Hall had the largest concentration of the model and year I wanted so I started there. Had been texting about car models with Eleazar Sunglao and made an appt with him. We discussed at least three vehicles on Hall's lot and I drove two of them. Liked one in particular, but wanted to see a same-model-same-year vehicle up on the peninsula listing for $4K less. Eleazar wanted my business and asked me to linger for a few minutes while he spoke with his manager. He came back and asked me what it would take for them to save me a trip up to the peninsula. No brainer--get down comparable to the other vehicle. They came down >$3K of the $4K difference, and on a vehicle sitting on the lot for 15 days vice a vehicle sitting on the lot for 5 months, I thought that was acceptable. Returned a couple days later with the checkbook. The finance manager, Fred Cortes, is as relaxed as they come. Can't say enough about him. We have now had two car transactions at Hall, and I would buy from them again. On the sales side, Eleazar was great! Relaxed, flexible, no pressure but willing to help facilitate a deal. It will likely be a number of years before I need another vehicle but if the unexpected occurs and Mazda's products are still as well regarded as they are now, I will check out Hall first and if Eleazar is still there, he will be my sales representative. More
by Biking Sailor
Employees Worked With
Eleazar Sunglao, Fred Cortes, Fred Cortes Jr
January 02, 2017
LOVE IT!! I bought a 2012 Mazda Mazda6 i Grand Touring that to a super great job Ely! I had a wonderful experience because of his ability to jump in and be genu I bought a 2012 Mazda Mazda6 i Grand Touring that to a super great job Ely! I had a wonderful experience because of his ability to jump in and be genuinely interested in helping me from the beginning to the end of the process. I have been to countless dealerships and side lots where no one would even bother to approach myself or my parents. Or would put undue pressure to go outside my budget. Not these guys! Ely and the Hall Mazda team were so helpful and personable. After months of disappointment and exhausting research I finally found my dream car...upon my first visit at that. I wish I came here first! Needless to say, I'm excited to be a part of the Hall Mazda family and they have become a part of ours too. Thank you so much to Ely as well as Jose and Fred! Completely love my new car! More
by sbrown007
Employees Worked With
Eleazar Sunglao
November 22, 2016
Great team and great experience My wife and I had just moved back to the States after an overseas assignment and were in desperate need of a car. Steven Campo and Chris were incredib My wife and I had just moved back to the States after an overseas assignment and were in desperate need of a car. Steven Campo and Chris were incredibly friendly and easy to work with. I hate the haggling process when buying a car but there was none of that when working with Hall Mazda. I would recommend them to anyone! More
by Matt.dattoli
Employees Worked With
Steven Campo, Steven Campo Jr
November 02, 2016
Impeccable Service Everyone was incredibly helpful. Josh was my salesman. He was quick to approach me on the lot after I'd arrived at around 10:00 a.m., and was with m Everyone was incredibly helpful. Josh was my salesman. He was quick to approach me on the lot after I'd arrived at around 10:00 a.m., and was with me through every step until I sealed the deal on my new car at 5pm. He never seemed put out by the fact that I took my time to thoroughly consider all my options (even when I was crunching numbers for about 45 minutes at his desk.) He took me on two test drives. One of them was a vehicle I was planning on driving at another dealership, but in order to keep my business, he found the same year/make/model vehicle and let me drive it without leaving the Mazda dealership. Smart guy. At the end of the day, he sold me a car that I have no regrets about and am completely in love with. The ancillary staff was helpful through the entire process, and everyone was incredibly friendly. Plus, they have a basket of fruit and a Starbucks coffee machine to get you through the day! <3 More
by dubee73
Employees Worked With
Josh, Fred, Robert, Fred Cortes Jr, Robert Pena
September 28, 2016
Outstanding! These guys are awesome! Treated so well right from the beginning. Every promise was delivered on. They went above and beyond. Austin brought us to Hal These guys are awesome! Treated so well right from the beginning. Every promise was delivered on. They went above and beyond. Austin brought us to Hall and I now consider him to be a friend. Try them; you won't be sorry. We drove over a hundred miles just to buy a car from them! Thanks. More
by ColinW-B
Employees Worked With
Austin, Chis, and Fred., Johnathan Chisom
September 08, 2016
My Experience The whole Hall Mazda team helped me out a lot. They worked hard on my behalf to get me in the car of my dreams! Especially a Salesman named Jonathan! The whole Hall Mazda team helped me out a lot. They worked hard on my behalf to get me in the car of my dreams! Especially a Salesman named Jonathan! More
by Javaris L Bass
Employees Worked With
Ernie and Jose, Johnathan Chisom
