Hall Nissan Virginia Beach - Service Center

Always a thumbs up with his service when I bring my car in for service. Excellent !!! Thanks for have a excellent service staff. in for service. Excellent !!! Thanks for have a excellent service staff. More

Customer service. . I waited 5.5 hours to get an inspection I scheduled 3 weeks ago. The service desk worker lied when I asked to speak to the manager.. She said it was . I waited 5.5 hours to get an inspection I scheduled 3 weeks ago. The service desk worker lied when I asked to speak to the manager.. She said it was Bernard Branch but the website says it is Jeff Evans. This is my last time utilizing this location.. I have been a customer for a year but that ends today. Then the front desk work was nonchalant about. I have something scheduled today if I knew it was going to be this long I would have rescheduled it More

Mary was such a helpful customer service rep! I came in with an issue and she worked around my schedule to help me get my car out of the shop within just a few hours! She even gave a detailed run I came in with an issue and she worked around my schedule to help me get my car out of the shop within just a few hours! She even gave a detailed rundown of what was done while in the shop and a full price breakdown. Extremely friendly and i am a happy customer! More

My entire family and myself bring our cars to this dealership. We don't all have Nissans but what we have in common is our love for the customer service and how they get it right the first time, wheth dealership. We don't all have Nissans but what we have in common is our love for the customer service and how they get it right the first time, whether it is buying a car/finance, service, or parts! The only Service Advisor we all use is Mr. Branch because he has proven to be friendly, professional, knowledgeable about cars, and honest. We actually followed Mr. Branch from Green Gifford and then we fell in love with Hall Nissan!! More

Sales person was not truthful of the service I would receive I have has a great experience with Hall VBCH Blvd (purchased two vehicles) until I had gotten service recently at Hall Nissan on Boney Road. I specifi I have has a great experience with Hall VBCH Blvd (purchased two vehicles) until I had gotten service recently at Hall Nissan on Boney Road. I specifically asked the service man if the transmission service would include the transmission filter replacement and flushing and he said "it was included". Over the weekend (3/29/2020) I finally got a chance to review the work and to my surprise the transmission pan was not removed!! (Full disclosure, I have done this work several times on my other vehicles, I just did not feel like doing it because it had been cold outside). When I called today (3/30/2020) and asked why he did not tell me the truth, he is now explaining that the transmission filter is never replaced during THEIR servicing n Flush! Had I known that, I would have kept my $222.68 and did it myself!!. I expected them to pull the drain pan, clean out the gunk and look at the magnet to let me know if the metallic particles were fine or bigger pieces. Do DEALERS not provide real service any longer? Are they in such a hurry to get to the next victim that they don't care any longer? How many customers really get a chance to see inside of their drain pan? This is a valuable time to tell the truth to customers that may force them to bring in their vehicles for good and truthful service. I do hope that a concern manager look at this trend and put a hold on this kind of "shady" performance; provide some REAL customer service!! Mr. Hall Nissan on Bonney Rd, It feels like you just stole my money. You advertisement offered great service, I am still waiting. More

This dealership always give good customer service. I worked with service technician, Dwyan. He kept me posted as my car was being serviced. He has great customer service skills. worked with service technician, Dwyan. He kept me posted as my car was being serviced. He has great customer service skills. More

Had a great service at Hall today As always, Terrance is the BEST in assisting me ........................Always on point in satisfying his customers. Excellent service. is the BEST in assisting me ........................Always on point in satisfying his customers. Excellent service. More

NV3500 Passenger Van Warranty Work I wish I had come here first! The entire staff was incredibly professional, punctual and knowledgable. Thank you to Jamie (service technician) and L I wish I had come here first! The entire staff was incredibly professional, punctual and knowledgable. Thank you to Jamie (service technician) and Laura (service advisor) for being so determined to fix the rear a/c vent problem that the van was having. Jeff Evans you have a great staff who communicates regularly and pleasantly. Many thanks!! More

The greatest Dwyan is the most generous person I have met at the dealership. Anytime I have an issue he is there to help fix my problem almost immediately. If he c Dwyan is the most generous person I have met at the dealership. Anytime I have an issue he is there to help fix my problem almost immediately. If he cannot fix my issues he makes sure to get in contact with someone who can. He is also great with follow-up. I could ask for a better person to help me. More