Hall Toyota Elizabeth City

Do not waste your time here. I was initially referred to Toyota of EC by the USAA car buying service which generated a TrueCar certificate for the vehicle that I wanted and I was I was initially referred to Toyota of EC by the USAA car buying service which generated a TrueCar certificate for the vehicle that I wanted and I was contacted by the dealership through their Internet Consultant. I drove from Norfolk, VA to EC which is about an hour or so drive. Once I arrived I went on a test drive while my vehicle was being appraised. When I got back, I was in a bit of a rush to pick up a friend from the airport, which they were totally fine with they got me some numbers on the vehicle and I had to correct them right away. The advertised internet price was 31K, they were trying to sell me the Tacoma at 34K and some change. (It is important to note that I assumed that they had word on my TrueCar certificate since the internet consultant set up my appointment ahead of time and this is how I was initially referred to the dealership.). This was apparently not so. Once the salesperson, Chuck Hall, verified that the website had an internet sales price of 31K listed, his tune changed a bit. He and the sales manager insisted that I go with their financing - I gather that this is because they had already quoted me an appraisal on my vehicle based on their selling price of 34K (A last ditch effort to make a few thousand off of me by getting the finance reserve % -- since they were not making the $$ off me that they thought they would). I left that Friday and thought about all this. I contacted Chuck the next day to discuss the vehicle and he started talking about the internet price not being correct due to fine print on the bottom of the webpage which included a military discount and a college grad discount, both of which were taken off the Internet Sales Price erroneously. Basically, the internet price was a farce to lead people into the dealership. Once I brought up my TrueCar certificate in a conversation on a later date, he pretty much did his best to ignore my conversations - via email and text after that. I tried contacting management through email, never to receive any responses to my emails. My opinion: this is a very rude dealership that uses questionable tactics to lead people on. Also, I am surprised that they are affiliated with TrueCar.com or USAA since they don't want to honor their certificates. I hope USAA removes them from their Car Buying Service -- it is a shame that military personnel (or any one for that matter) have to deal with a shady dealership such as this one! More

Bad reviews unfounded! Had to have 2014 highlander seatbelt and airbag sensors recalibrate from a rear end collision. They were excellent. Got car back and thought it wasn't Had to have 2014 highlander seatbelt and airbag sensors recalibrate from a rear end collision. They were excellent. Got car back and thought it wasn't fixed and service manager Chuck hooked up the computer to the car himself to diagnose. Turned out my mistake didn't have the park assist turned on. More

Was told they did 98 point inspection on used car we bought My wife bought a 2009 Hyundai Accent with 76,000 miles on it for my son who's a freshmen in college..I met her and the salesman in town to test ride. My wife bought a 2009 Hyundai Accent with 76,000 miles on it for my son who's a freshmen in college..I met her and the salesman in town to test ride. Supposedly they replaced front brakes, tires, battery and drive belt, and threw in the 75,000 service. The car rode fine and the only thing I noticed was a ticking sound from the rear when I applied the brakes right before stopping. I shutoff the car and mentioned that to the salesman. We looked in the trunk and because the jack was loose in the spare tire area he attributed that to the sound I heard. But said they would check it out. I left at that point and noticed in my rear view mirror as I went down the street that they were still parked. I figured they were BSing or something. My wife told me later the car wouldn't start after I shut it off. They had to tow back to dealership and replaced the starter. The next day we get the car and I noticed a screeching sound when starting the vehicle. I had a friend of mine look at it and he said the steering and starter belt needed tightened. He also noticed the clicking sound in the rear when I slowly came to a stop. He said no problem rear brakes need adjusted. Wife took it back and they replaced the rear brake shoes and adjusted. Works fine now. However they said they just replaced the belts and they were fine. I took it for a ride and car made a screeching sound upon starting. Then driving down the rode it would screech on every turn made and upon taking off at a red light or stop sign. This time I took it there and showed the service manager the video I took of it screeching and he said the belts need replaced. No problem. The service technician took me for a ride afterwards and finally it was fixed. He stated he had to tighten the alternator and power steering belts. Ya think!!!! Took 3 trips to service to get it right. More

Everything was good! I love the car, and the people were friendly and it was a good experience. Getting your first car is like having a piece of cake. I love the car, and the people were friendly and it was a good experience. Getting your first car is like having a piece of cake. More

customer for life Just purchased a new car. Everyone is so nice. Transaction went very smoothly. I recommend this dealership and for you to go thru Brandy Derr, sales r Just purchased a new car. Everyone is so nice. Transaction went very smoothly. I recommend this dealership and for you to go thru Brandy Derr, sales rep., she is awesome!! More

Customer for Life????? On Sept. 12th I purchased a 2014 Highlander from this dealership through the USAA Car Buying service. Everything started out fine! We agreed on a pr On Sept. 12th I purchased a 2014 Highlander from this dealership through the USAA Car Buying service. Everything started out fine! We agreed on a price and the finance manager was able to arrange financing that was actually a bit better than my pre-approved rate thru USAA. During the pre-delivery inspection I noted that a piece of interior trim was broken. The dealership agreed to repair it and deliver it to my home in Virginia. When the Highlander was delivered the courtesy driver and I noted that one of the electronic smart keys was missing. Upon contacting the dealership my sales consultant indicated that he couldn't locate a second key. He asked me to give him "10 minutes" and he would call me back. That was three weeks ago. I have called, emailed and texted my sales consultant, tried to reach a manager by phone and have written to the general manager. No one at the dealership has had the courtesy to follow up in any manner. The dealership uses the slogan "Customer for Life." Perhaps they should change the slogan to "Customer for Life or Until you drive off the lot, whichever comes first!" More

went for oil change, left with new car was upset with the service department, living on the outer banks it is a long drive. Talked about refinance of the car, but ended up with a new car. was upset with the service department, living on the outer banks it is a long drive. Talked about refinance of the car, but ended up with a new car. They really work with me about low payments More

Traded in my two cars and received Excellent service Dated March 17, 2015..... I am a long time customer of Toyota of Elizabeth City, NC. My Sales person was Daniel Spence and even though my son and I Dated March 17, 2015..... I am a long time customer of Toyota of Elizabeth City, NC. My Sales person was Daniel Spence and even though my son and I spent several hours there, because we kept trying different makes and models of vehicles... Mr Spence remained customer friendly and assisted us at every turn. I received great service coupled with excellent customer service. Thank you Daniel!!! Also when I went to sign the final paperwork, the "finance" guy I believe, was very friendly and explained each sheet that I signed. My son and I had a positive as well as successful experience. Again Thank you Toyota of Elizabeth City, I will be recommending you to my family and friends. God bless. Cynthia and Louis More

True car customer Bought a car from Toyota of Elizabeth City Saturday. I must say, my salesperson Danny was excellent and the managers even came out and personally spok Bought a car from Toyota of Elizabeth City Saturday. I must say, my salesperson Danny was excellent and the managers even came out and personally spoke to us. My husband is in the military and we've bought several vehicles over the years in many different states. This was by far one of our best experiences. We will definitely recommend you to our military family. April Moyers More

Dishonest and Shady Business Practices, but friendly, lol UPDATE: BBB Ad Review issued. Dealer did not respond to two requests. BBB is currently updating the info on this business. Also, several onlin UPDATE: BBB Ad Review issued. Dealer did not respond to two requests. BBB is currently updating the info on this business. Also, several online reviews, which are clearly questionable/ conflicts of interest, , have been posted on several customer review sites to help boost ratings. Many of the reviews have been flagged, reported and removed, but there are few still out there...be cautious. My son went in to buy a new vehicle. They were extremely friendly. They had this nice, slick, glossy ad promising a free iPad, TV or gift card with the purchase of every new or used vehicle. As the deal went on, my son asked about the promo. They would not honor it because he was given what they considered to be such a good deal. He would need to pay full price. No where in the ad did it mention this requirement. Oh, then he would need to pay an addendum. Again, no where on the ad. Anyway, he was tired of arguing and would have to return to pick up his vehicle anyway, so he decided to broach the subject when he came back in. The next day, I called and asked about the promo. I was told everyone purchasing a vehicle gets the gift advertised. That was until I told them who I was. Then their story changed, The sales manager could not adequately explain the promo rules so he became angry and flustered and hung up on me. Third attempt to address the promo subject was when my son went to pick up his truck. He asked about the promo rules and was directed to the finance person. The finance person gave the full price addendum explantation, but changed his story to "you have to have a scratch off number" on the ad. Nope. Not true. That, in the rules, applied to a sweepstakes that anyone could enter, according to their ad. But they continued to argue, making up rules each day and with each person. Fourth attempt to address the issue, my father made contact with the dealership. They proceeded to tell my father that my son voluntarily opted out of the promo. Wow. A lie. The extremes they went to to close a deal, to deceive, to cheat....just wow. Now, We are worried about having to deal with this dealership for warranty and service work. Uuuggghhh. We have reported them and their ad to Toyota, to the BBB and will be filing a complaint with the NC Attorney General for deceptive advertising practices. So, if you decide to deal with these shady people, just be cautious. You may not get what you were promised or offered. You will definitely not get straight answers. Be wise, be wary. Obviously we do not recommend this business. More