Hall Toyota Virginia Beach

In Dec of 2009, my wife, best friend and his wife and I went to CBarker Used Toyota Sales lot and bought a 2007 XLE. Not being car experts, I still convinced my wife to use a car dealership over CarMax... went to CBarker Used Toyota Sales lot and bought a 2007 XLE. Not being car experts, I still convinced my wife to use a car dealership over CarMax...NEVER AGAIN. A white Camry, real nice, was in the detail shop. We took it for a ride, real nice however we noticed some fish eyes and weird swirls in the paint. We figured it was from wax and the fact they were in the middle of detailing the car when we arrived. A car that sat for 90 days on this lot. We did our haggling as expected and was told the car was from FL, leased and bought/brought to NY for auction where CBarker's buyers had purchased the car. Perfect inside. CarFax showed no damage. We were also told at 27K the 30K maintenance had been completed by the dealership. We got the car for $2K then asking...great deal right? Noooooooooo if it's too good to b true then it is.....DANG IT. Two months later we went to CarMax as my wife really wanted a cross-over. Cool. CarMax valued the car at $11K!!!!!! They showed us how the car was REPAINTED with cheap paint over nearly 50% of the car surface. Past 30 days, what recourse did we have? My wife was still happy with the vehicle, although it will start rusting a lot sooner than it should in VA. She let it go, disappointed and hurt. Sept we received an email from the salesman in regards to her birthday. She then brought up the paint situation. Salesman denied ever knowing and insisted it was not on the CarFax....Ahhhhh DUH not everything, especially a cheap and more damaging paint job will NOT appear on a CarFax. No response after the "let me check with my supervisor" comment/email. Needless to say, very offeneded the CarFax was resent to us. So, this is either poor/inadequate inspection tools/methods when they buy used cars, incompetent inspectors or lack of integrity on their part for not informing us. The car was sitting for 90 days; we bought it close to night time on a very overcast cloudy day. We should have known better. Obviously everyone else that looked at the car DID no better. Yesterday....she went to get her 40K service. Guess what? THE 30K SERVICE WAS NEVER DONE!!!!!! RAW materials and possibly permanent transmission damage!!!!!!!!! Dealer in our town said it was on its last leg of fluid. Wow. Needless to say this is the last straw. I already informed my Navy Command here where I work....I really hope people see this post. Its very sad that in these times, when everyone is angry and on edge and the nice people (compaanies as well) are trying so hard to do right that small businesses continue this era of self-serving crony-ism. You would think we could be honest, have integrity and "do the right thing" by folks. Well, this company surely has not. I would NOT recommend doing business with this company. By the way they knew we were associated, myself and my best friends with the Navy and Air Force respectively. We couldn't even have been respected in that manner. More

We were long term customers of more than ten years. The positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't r positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't really judge any place until you have a problem. We had a significant problem related to work they did a month earlier. The only indicator we got that anybody cared was the service advisor who took care of the car the month before telling us he understood why we were upset, couldn't explain how they could have missed the problem, and understood how we would have a hard time believing them. I think he felt bad about it. They needed to make it right. However, the general manager passed the buck to the service manager and I heard from him two days later. He was apathetic, and he put me off another day instead of immediately resolving the problem. He was clearly playing me for a fool and wasting my time. We got the work done someplace else. He told me that Barker gets the best reviews in the area and he can sleep at night. I told him it was because of people like me that they got those good review. I responded to surveys more than once and sent a letter in the past to Toyota praising my salesman, a parts manager, and also a service advisor we used to have that has since left Barker. I will never again praise Barker. I contacted Toyota Corporate. They understood why I will no longer give Barker any service, and the representative expressed hope that I would remain a Toyota customer elsewhere and extended some compensation. He informed me that Charles Barker Toyota did not get a Presidential Award for Service this year. I can understand why. More

We had a bad experience (not our first) with a service tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headl tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headlight fixed. We waited 1 1/2 hours only to be told no bulb in stock. They could get the bulb but then it would be lunch time so they could get to us after that. We could not wait or come back and requested to return on Saturday. The service tech, Lydia told us we would have to make an appt to have the part ordered and if we wanted Saturday we would have to leave the car all day. Our issue is after waiting 1 1/2 hours they could have made an exception to give us a time on Saturday w/out having to leave the car all day. We ended up telling the tech to not worry about it we would be taking our business elsewhere. Surprisingly they let us go. We did receive a card in the mail 2 days later letting us know our part was in and to make an appointment. Adding insult to injury was the fact our name was spelled incorrectly! It was a mistake to contact the service manager because he has a worse attitude that his techs. He manages to apologize and subtly make it sound like the issue was confusion on our part. He needs some serious training on communication and handling complaints. I will NEVER set foot in that dealership again and we have purchased 3 Toyota's from them and used them for our service. You would think with the issues that Toyota is having now they would be more focused on customer service. I am happy to say that I called Priority and in no time had an appointment for Saturday and the person who answered the phone was very professional. More

Man, if you want to be treated in a professional and courteous manner, no pressure and just an overall great experience then you need to buy here! We have 5 Toyota dealerships that I can drive to in 30 courteous manner, no pressure and just an overall great experience then you need to buy here! We have 5 Toyota dealerships that I can drive to in 30 minutes or less and I shopped 3 of them. Barker Toyota gave the what I wanted for my trade in and I still got a discounted price. The other store in Chesapeake was kinda of that stereo-typical "pushy, give me a deposit to take to my manager to let him know you are serious" BS. The other store was OK but didn't have the car I wanted. His commercials are good too. More