Hall Toyota Virginia Beach

My recent purchase of a 2011 Camry was fantastic! I got an awesome trade-in value & a super price on the Camry. My salesman, John Smith, was top notch! He went above & beyond my expectations. His profes an awesome trade-in value & a super price on the Camry. My salesman, John Smith, was top notch! He went above & beyond my expectations. His professional & personal care far exceeds industry standards. Mr. Smith helped me with my previous purchase, as well, and I have no desire to work with anyone other than him. I highly recommend Charles Barker Toyota as a dealer & definitely recommend John Smith as your Sales Consultant. More

Mark was great to work with! He was very thorough as he covered all the details of the vehicle. There was no pressure in buying the vehicle. He made me and my grandfather feel very comfortable and at ease covered all the details of the vehicle. There was no pressure in buying the vehicle. He made me and my grandfather feel very comfortable and at ease. The whole process was easy and I will definately recommend Mark to my friends and family. More

Horrible customer service in the service department. We had had such horrible service at this dealership despite purchasing two cars from here. The repair service associates are awaful as representatives o had had such horrible service at this dealership despite purchasing two cars from here. The repair service associates are awaful as representatives of this company. The service manager does not response to customer complaints. There has been no change in the quality of service people receive inthe two years we have been coming. If anything, it is getting worse. Charles Barker, you should speak with the customers who have had bad experiences to find out what is really going on rather than only looking at those that have a great experience. Most people will nt take the time to tell you what they really feel unless they are asked. You may offere great loyalty programs, but if you treat people this bad, than customers do not want to return for them. We may be able to purchase a car for a reasonable price and experience, but we will not be returning to your dealership for repairs. More

I've dealt with this dealership before for service and have always been extremely pleased. That is why when we needed another car, we came there first. have always been extremely pleased. That is why when we needed another car, we came there first. More

The friendliness and customer service emphasis have been appreciated in our last 11 years of using the maintenance department. The refreshments and specialty coffee machine make the wait even more pleasant. appreciated in our last 11 years of using the maintenance department. The refreshments and specialty coffee machine make the wait even more pleasant. All the employees reflect a friendliness and personal job satisfaction which reflects in their dealing with the customers. Also all the employees reflect professionalism in their dealings. Even employees in their offices, who happen to catch your eye, manage to acknowledge the customer in a friendly manner. We chose Charles Barker over another dealership just to be insured that our maintenance would be with you. More

I have dealt with this dealership for 10-15 years and would never go anywhere else. The sales staff is exemplary - this is the 3rd or 4th car I have purchased at Charles Barker. I have dealt with Fred would never go anywhere else. The sales staff is exemplary - this is the 3rd or 4th car I have purchased at Charles Barker. I have dealt with Fred Phillips in the Service Department for about 9 years and find him to be extremely helpful and knowledgeable. I highly recommend the Charles Barker dealership. More

My wife and I decided it was time to trade in her 2001 Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owne Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owned lot that she liked. After an over night test drive, we decided we liked the car. There was only one small issue. The Tire Pressure Monitor System showed that two tires were running low, and as a result, the car pulled a little left, especially under braking. We brought this to the attention of the salesman, who assured us it would be fixed before we signed the papers. I dropped the new car off at the dealership around 10:00AM on the second day so they could attend to the issues I had raised. My wife and I returned at noon, during her lunch, to finalize the purchase of the car. I asked the two salesmen involved about the condition of the tires. They both assured me that all tires were in excellent shape and should be of no concern. They said their mechanics had checked the tires that had been low, and there were no issues, so they re inflated them. We drove the car one last time. The pull was gone, and the tires were at the proper pressure. Skip ahead a week. Six days, to be exact. The front left tire was down 15 PSI, all other tires were normal. I set up an appointment and took the car on a Monday, mid-morning, to the Charles Barker Toyota service center. And there I sat, for two and a half hours, without so much as a word being said to me about my car. Finally, as I approached the three hour mark, I asked the receptionist if there was any update. She was a little less than friendly, but said she would find out. Within a minute, I heard my name on the loud speaker. The car was ready. How convenient. The mechanic's notes read "no faults found in tire. Reset TPMS, battery checked OK." Skip ahead another six days, and another 15PSI. My wife takes the car in. Same place. Half hour later, the car is returned. "Small pinhole leak found, patched. Battery checked OK. TPMS reset." Wonderful. Or not. Skip ahead another six days, and another 15 PSI. We took the car to Wal-Mart. Their report? "You have three nails in your tire. None of them are repairable. You need a new tire. While you're at it, you really need two new tires now, and the other two will be needed in about 3,000 miles. I asked if it looked like the existing tire had been patched at some point. "Nope. This tire has never been worked on." So, not only did the salesmen lie to our face, the service center signed off on work that was never done. Report also sent to the BBB. Beware before giving this place any of your business! More

The ratings I gave were very fair for many reasons. All of the people in Charles Barker Toyota were very friendly and made me feel comfortable. I knew that buying a truck from them would be a good partners of the people in Charles Barker Toyota were very friendly and made me feel comfortable. I knew that buying a truck from them would be a good partnership because they were always on top of things. For an example, having truck pulled up front and answering all my questions without making me feel inferior to them. It was my first new car and it was a great experience. I will buy again from them. More

Mr. Barker talks about 'building relationships' and that is exactly what we found at your Charles Barker Toyota. Everyone connected with our purchase was professionally focused on one thing: my concerns and is exactly what we found at your Charles Barker Toyota. Everyone connected with our purchase was professionally focused on one thing: my concerns and those of my wife. From Lacy Brown, who stayed on point and kept me informed for weeks before we finally arrived; to Donna Digati who started our purchase in an informative, open and honest manner; to John Smith, Jr., who closed our transaction as if he had started it. The transition from one person to the next was quite effective and nearly seamless. Our positive experiences also extend to your support staff: the Manager who's name I can't remember; the gentleman from Toyota Financial Services(?) filling in from Charlotte, NC; the Receptionist; the Cashier; the Delivery Coordinator; and the Parts Dept. Sales Clerk were all helpful, friendly and personable professionals. What a team you have! I couldn't have wished for a better buying experience. Thank you so very much. More

The customer service was phenomenal. Every question I had was answered very quickly and even when there was down time during the credit check and paperwork, I was offered refreshing beverages and snacks. Eve was answered very quickly and even when there was down time during the credit check and paperwork, I was offered refreshing beverages and snacks. Everyone is extremely friendly and Charles Barker Toyota gave me a new view on the car buying experience. I look forward to working with them again in three years when the lease on my '10 Rav4 is up. Five gold stars! More