Hall Toyota Virginia Beach - Service Center

Darrick Williams is AWESOME! I have been with this dealership for over twenty years and find it like "family." Derrick Williams in the service department is EXCEPTIONAL with his I have been with this dealership for over twenty years and find it like "family." Derrick Williams in the service department is EXCEPTIONAL with his knowledge and customer service. So is the rest of the team throughout the dealership at Charles Barker. More

Positive encounter with Josh Neitz Took our Tundra in for maintenance and had a chance to talk with Josh Neitz while waiting. He was the salesman who we dealt with when purchasing the T Took our Tundra in for maintenance and had a chance to talk with Josh Neitz while waiting. He was the salesman who we dealt with when purchasing the Tundra. Very personable , knowledgeable, and he made the wait a delightful experience. More

Great Service - Professional - Giving you the best price I was reluctant to use Charles Barker Toyota service at first, because of the terrible reviews that I have read. However, my experience with having m I was reluctant to use Charles Barker Toyota service at first, because of the terrible reviews that I have read. However, my experience with having my 2011 Toyota Camry XLE has been exceptional! Just had a new key fob programmed and the radiator flushed/coolant replaced. The estimated price (I thought) was the standard market price that you see at dealerships, but when it was time to pay, I noticed that they used a coupon code (not provided by me) and cut the key fob programming price in half. Mr. Fred Phillips (the Manager) explained that the programming job was not as difficult as he originally thought. Talk about honesty, I would have paid full price based on the estimate with no questions asked. That is the honest and exceptional service that I have been looking for. I am very pleased that I gave them a chance to prove their reviews wrong. Lastly, the service department didn't ask me to write this review. As many of you have heard from other dealership service departments, they tell you that you will receive a call and anything less than outstanding is a failure; not with Charles Barker. I am writing this solely on my experience with their service. In closing, Charles Barker Toyota has me as a customer and when I am ready to replace my Toyota, they will be my first stop. R/Joe Forbes 28 year (retired) Navy veteran More

I was a loyal customer, but not anymore. Service and attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's soluti attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's solutions, turned it off, and stated, tighten your gas cap. Although, I have been tightening the gas cap, lights continuously come on, returned the vehicle back, and the diagnosis was three major sensor lights require replacement, but get this, I needed to shell out $1,400 for repairs. During another incident, they lost my keys and decided to give me lip services....Never again will I let these guys touch my vehicle....I was loyal customer until you pissed it away. 26 Year Navy Veteran. More

Went in for oil change and tune up for up coming road trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid for synthetic oil change!!! This is the biggest thing!!! They checked my newly replaced air filter, but they did not seal it correctly with the latch. For the past three months, my 4 runner has been xxxxxxx dirty air. Really dirty air. I called and came by their location today and showed them what they had done. Get this. There service manger Mr. Bush, said he has never heard of any problems with cars/engines that suck in dirty air!!! Really---than why even have air filters. They talked to me like a idiot. Anyone who knows anything about internal combustion engines know they need clean air or sand and grit will kill seals and rings. This was completley lost to the SERVICE MANAGER!!!! He did not see a problem. DO not go there. You might have a great expereince, but it only takes on mess up, and they will not take care of their mistakes!!! Or even make a good faith effort. Contacted Toyota North America today, and got a case number!!! More

Dropped vehicle off for "pre-holiday special" Dropped vehicle off for "pre-holiday special" advertised at $59.95, once car was inside we were told that the price would actually be $75 due to Dropped vehicle off for "pre-holiday special" advertised at $59.95, once car was inside we were told that the price would actually be $75 due to a request to use synthetic oil. Agreed to that and left - 10 minutes (and several miles in traffic) later, service department called to inform us that the price quoted for the oil was $20 low and the actual price for work would be "around $95." Fred (technician on phone) started to give attitude when questions were asked as to why the price difference was approximately 40% more than advertised. When we picked up the vehicle, we were showed to the cashier, who charged our card and gave us our keys with a vague reference to the location of the vehicle. No one reviewed (or offered to) the bill or work completed with us. We wandered the lot for 10 minutes looking for the car. When we asked for a comment card the cashier sent us to the service desk, the service desk informed us that comment cards were located with the cashier. Would not recommend this dealer / will not use again. Save the time and go to Japanese Auto Masters on London Bridge Rd - better service, less hassle. More

It is just one more disappointing experience with them. They really don't care about retaining customers. I was at Barker today. They did not have the Toyota wiper inserts I need for the inspection appoi They really don't care about retaining customers. I was at Barker today. They did not have the Toyota wiper inserts I need for the inspection appointment tomorrow. I found myself having to call Checkered Flag Toyota, who has plenty, and I will have to go up there to get them. While checking with Checkered Flag, I learned that batteries are on sale. I asked Barker if they would sell the battery for that price tomorrow while my car is in their shop for the inspection. Barker will not do so. They said their own sale starts next week, and I would have to come back next week for it unless I have a coupon from the other dealership. It isn't a coupon; it is a sale. You don't need a coupon at Checkered Flag for the sale. It's a TruStart Toyota battery, and the sale price at Checkered Flag is the same price as Barker's sale next week. I get free inspections because I bought the cars at Barker, but their service is disappointing. You really do not feel appreciated or valued as a customer. More

I had new brakes put on my 2006 Highlander. A week later my breaks started squeaking. When I brought it in I was told my rooters were bad. Now, shouldn't the mechanic that changed my front and rear brakes my breaks started squeaking. When I brought it in I was told my rooters were bad. Now, shouldn't the mechanic that changed my front and rear brakes noticed that the rooters were bad? So, I paid for new rooters. Two weeks later, my breaks are still squeaking. When I spoke to Mr. Williams he said it may be because of all the rain we have been having. He recommended that I wait a week so they can dry out. So, I did. My breaks still squeaked. I made an appointment for yesterday at 1600 to have them looked at. I arrived at 1530. After about 20 minutes of the 30 minute drive there my breaks stopped squeaking. When I arrived, they did not squeak! I left my vehicle overnight so that it could cool down. Supposedly, you have a shuttle service available, but, what you fail to inform people is that it is only available certain times!!! I have NEVER used your shuttle service so, did not know the hours it is available. At 1615 I was told the person was gone for the day. Mr. Williams did ask the service manager if there was someone that could give me a ride to my husbands place of employment about 10 miles away. But, I was told there is noone available to give me a ride. I walked several miles until my husband got off work at 1630 and picked me up. Just for your information there is not a sidewalk going all the way down Laskin Road! thank God that I am a 55 year old woman that is only 50 lbs overweight and not 100lbs!If my car would have been fixed correctly the first time I would not have had this terrible experience. After I had called the dealer several times today I was notified that me car is not squeaking. So, I told them to lock the keys in the car. I have purchased two vehicles from you within the last 6 years. I will NEVER purchase another one there! I will be sure to let the military members I work with know exactly how I was treated by Charles Barker Toyota! More

Horrible customer service in the service department. We had had such horrible service at this dealership despite purchasing two cars from here. The repair service associates are awaful as representatives o had had such horrible service at this dealership despite purchasing two cars from here. The repair service associates are awaful as representatives of this company. The service manager does not response to customer complaints. There has been no change in the quality of service people receive inthe two years we have been coming. If anything, it is getting worse. Charles Barker, you should speak with the customers who have had bad experiences to find out what is really going on rather than only looking at those that have a great experience. Most people will nt take the time to tell you what they really feel unless they are asked. You may offere great loyalty programs, but if you treat people this bad, than customers do not want to return for them. We may be able to purchase a car for a reasonable price and experience, but we will not be returning to your dealership for repairs. More

My wife and I decided it was time to trade in her 2001 Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owne Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owned lot that she liked. After an over night test drive, we decided we liked the car. There was only one small issue. The Tire Pressure Monitor System showed that two tires were running low, and as a result, the car pulled a little left, especially under braking. We brought this to the attention of the salesman, who assured us it would be fixed before we signed the papers. I dropped the new car off at the dealership around 10:00AM on the second day so they could attend to the issues I had raised. My wife and I returned at noon, during her lunch, to finalize the purchase of the car. I asked the two salesmen involved about the condition of the tires. They both assured me that all tires were in excellent shape and should be of no concern. They said their mechanics had checked the tires that had been low, and there were no issues, so they re inflated them. We drove the car one last time. The pull was gone, and the tires were at the proper pressure. Skip ahead a week. Six days, to be exact. The front left tire was down 15 PSI, all other tires were normal. I set up an appointment and took the car on a Monday, mid-morning, to the Charles Barker Toyota service center. And there I sat, for two and a half hours, without so much as a word being said to me about my car. Finally, as I approached the three hour mark, I asked the receptionist if there was any update. She was a little less than friendly, but said she would find out. Within a minute, I heard my name on the loud speaker. The car was ready. How convenient. The mechanic's notes read "no faults found in tire. Reset TPMS, battery checked OK." Skip ahead another six days, and another 15PSI. My wife takes the car in. Same place. Half hour later, the car is returned. "Small pinhole leak found, patched. Battery checked OK. TPMS reset." Wonderful. Or not. Skip ahead another six days, and another 15 PSI. We took the car to Wal-Mart. Their report? "You have three nails in your tire. None of them are repairable. You need a new tire. While you're at it, you really need two new tires now, and the other two will be needed in about 3,000 miles. I asked if it looked like the existing tire had been patched at some point. "Nope. This tire has never been worked on." So, not only did the salesmen lie to our face, the service center signed off on work that was never done. Report also sent to the BBB. Beware before giving this place any of your business! More