Hall Toyota Virginia Beach - Service Center

We were long term customers of more than ten years. The positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't r positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't really judge any place until you have a problem. We had a significant problem related to work they did a month earlier. The only indicator we got that anybody cared was the service advisor who took care of the car the month before telling us he understood why we were upset, couldn't explain how they could have missed the problem, and understood how we would have a hard time believing them. I think he felt bad about it. They needed to make it right. However, the general manager passed the buck to the service manager and I heard from him two days later. He was apathetic, and he put me off another day instead of immediately resolving the problem. He was clearly playing me for a fool and wasting my time. We got the work done someplace else. He told me that Barker gets the best reviews in the area and he can sleep at night. I told him it was because of people like me that they got those good review. I responded to surveys more than once and sent a letter in the past to Toyota praising my salesman, a parts manager, and also a service advisor we used to have that has since left Barker. I will never again praise Barker. I contacted Toyota Corporate. They understood why I will no longer give Barker any service, and the representative expressed hope that I would remain a Toyota customer elsewhere and extended some compensation. He informed me that Charles Barker Toyota did not get a Presidential Award for Service this year. I can understand why. More

We had a bad experience (not our first) with a service tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headl tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headlight fixed. We waited 1 1/2 hours only to be told no bulb in stock. They could get the bulb but then it would be lunch time so they could get to us after that. We could not wait or come back and requested to return on Saturday. The service tech, Lydia told us we would have to make an appt to have the part ordered and if we wanted Saturday we would have to leave the car all day. Our issue is after waiting 1 1/2 hours they could have made an exception to give us a time on Saturday w/out having to leave the car all day. We ended up telling the tech to not worry about it we would be taking our business elsewhere. Surprisingly they let us go. We did receive a card in the mail 2 days later letting us know our part was in and to make an appointment. Adding insult to injury was the fact our name was spelled incorrectly! It was a mistake to contact the service manager because he has a worse attitude that his techs. He manages to apologize and subtly make it sound like the issue was confusion on our part. He needs some serious training on communication and handling complaints. I will NEVER set foot in that dealership again and we have purchased 3 Toyota's from them and used them for our service. You would think with the issues that Toyota is having now they would be more focused on customer service. I am happy to say that I called Priority and in no time had an appointment for Saturday and the person who answered the phone was very professional. More