Hamden Mazda

I WOULD NOT RECOMMEND anyone going to this dealership. Although my sales experience was very pleasant with Anthony after dealing with their Finance manager Josh I now wish I never walked into this dealers Although my sales experience was very pleasant with Anthony after dealing with their Finance manager Josh I now wish I never walked into this dealership. After what was supposed to be a very exciting time In my life leasing a brand new 2024 Mazda CX-5 turned out to be the most stressful experiences of my entire life. Josh the finance manager who has multiple negative reviews has completely ruined my car buying experience at Hamden Mazda and I will never get another car from them again. I went and picked out the car on Friday 10/14 and came back the following day to sign all of the paperwork and get my vehicle. I worked with Josh and he completely rushed through the entire process, pressuring me to sign without fully reading the contract (discovered an undisclosed fee that was not explained later on). I wanted to transfer my registration and plates and I had told my salesperson that but Josh didn’t provide that option to me and I had to pay for a new registration and to get a new plate. When it came time for payment I handed him my 8,000 cashiers check and paid the difference that was still owed with my credit card. On the following Wednesday, Josh started calling me and texting me asking first how they collected the down payment. This was immediately concerning because as the Finance Manager who did all of my paperwork how are you asking me how the payment was collected? The next day he continued to call and text me saying now the office is not showing the check was receipted in and he thought it was in my paperwork I took home, which it was not. He then proceeded to threaten me that the office would hold back submitting my registration paperwork to the DMV. He immediately wanted me to cancel the check and have it reissued. I told him I was going to check with my bank before proceeding with anything. The following day Josh continued to call me and when he then proceeded to call my job asking for me! A complete invasion of privacy as the phone number provided should have been only used to confirm employment status NOT to be used to handle a finance discretion. So unprofessional! He then called me yet again and when I answered he was with the office manager Lori, I very sternly let them know they are NOT allowed to call my job for any reason and that once I am done with the bank I would reach out to them. They both acknowledged. Since the accusations had escalated to first not knowing how my down payment was collected, to it not being recited in to now me not giving them my check I was extremely uncomfortable with the narrative and I actually filed a police report against the dealership. Once I spoke to my bank and confirmed the check had not been cashed I was informed that it would be a 90 day turn around to get the check reissued. Again extremely uncomfortable being that they already threaten to cancel my registration and cancel my contact. When I was on my way back to the dealership to discuss the situation Josh yet again called me 3 times in a row from 2 different numbers (his cell phone & his office phone) and yet again CALLED MY JOB. This time from a number that has not been disclosed to him, meaning he had to look it up to get it! When I went to the dealership they never admitted to losing the check or wanted to admit fault. But how would you let someone drive off in a brand new 2024 car without collecting the down payment? How were they able to calculate the difference I owed if my $8,000 wasn’t accounted for? Why is the $8,000 showing as the down payment on my leasing paperwork? Why was Josh calling me so much if he did his job and I was in the wrong? Why did 2 employees handle my payment that day, one with a credit card and the other with a check but only one of them handed me back a receipt? Given my paperwork and all other documents that is the only narrative that makes logical sense More

If I could give Hamden Mazda a 0 I would. They are rude and incompetent. I live in Hamden but will be going to another service department from now on. I was warned about the sales and servi They are rude and incompetent. I live in Hamden but will be going to another service department from now on. I was warned about the sales and service at Hamden, I wish I listened! More

Awful, was going to buy a CX-5, went to dealer and starting playing games... 1st contact said he was getting demo car for test ride, waited 10 minutes and rep came back, no CX-5. Moved us to office a starting playing games... 1st contact said he was getting demo car for test ride, waited 10 minutes and rep came back, no CX-5. Moved us to office and 2nd rep took same info I gave 1st contact and said he was getting CX-5 for test drive... waited another 10 -15 minutes and no CX-5. Wife and I got up and left.... Very poor customer service and I saved 34k by not buying a CX-5 from Hamden Mazda... More

Very poor service. I had dropped off my vehicle for service and was told it will be done by end of day. Trusting the dealership I went on my way and waited for a call. I had dropped off my vehicle for service and was told it will be done by end of day. Trusting the dealership I went on my way and waited for a call. No one call or texted me regarding my vehicle. I tried contacting the dealership service department and it was closed before the closing time. I tried several times to contact the sales department to see if they can help. They were not helpful especially the general manager. Very uncaring and unhelpful. It is apparent that they lack the common sense of notifying their customers. Poor service department and very poor communication with their paying customers. I do not recommend Hamden Mazda. More

I recently had the worst experience ever with this dealer. I had some problems with my truck and decided to have it towed to this particular dealer for repairs. However, the communication at the deale dealer. I had some problems with my truck and decided to have it towed to this particular dealer for repairs. However, the communication at the dealer was absolutely terrible. They never bothered to send me a diagnostic report of the problems, and instead, verbally stated that it would cost $15,000.00 to fix. Naturally, I requested them to provide me with a written estimate before proceeding with the repairs. But imagine my surprise when, after two months, someone from the dealer called me and asked me to pick up my truck without providing the estimate. So, I reminded them that I was still waiting for the estimate. Then, on the same day, another person called me and told me that the cost had skyrocketed to $43,000.00! Yes, you read that right, a whopping forty-three thousand dollars! Obviously, it became clear that they were just trying to blow me off and take advantage of the situation. And to add insult to injury, they want to charge me $500 for an oil change when my truck needs repairs worth $43k! I never authorized this service, and why on earth would they change the oil of a truck that needs expensive repairs? I felt the need to share this with you so that you can avoid such a terrible experience if you ever encounter a similar situation. Take caution when dealing with this particular truck dealer! More

Very pleasant our salesman Mike Lafarge was great to work with and we got the car we wanted work with and we got the car we wanted More

Hey bought a Mazda C5X from at Hamden Auto. Everyone was great in their service and knowledge of Mazda products. Mike LaBarge my salesman did an excellent job showing me all of the special fea Everyone was great in their service and knowledge of Mazda products. Mike LaBarge my salesman did an excellent job showing me all of the special features on the car and knew his stuff. Very personable guy and very trusting. More

I Have been going to Partyka for many years. My mom bought 2 cars there in the 1960s. I am on my 3rd lease from them, I have had a few problems , but they were always resolved promptly. On my la My mom bought 2 cars there in the 1960s. I am on my 3rd lease from them, I have had a few problems , but they were always resolved promptly. On my last service I was told of an oil leak. So they put in the leak detection fluid in. And was told to bring back after 1000 miles. Which was done today. Dropped off at 930am. At 1130 called to see how it was going. Car wasnt even on lift yet. They told me it was next in line. I have been making appointments for the last 9 years ,the same way and they always do prompt service. Spoke to "Service manager", he said it was a drop off, whatever that means. I had an 930 appointment and I figured it would be looked at at least by 10. Asked to speak to General Manager, but instead was speaking to Gary the service manager. We both lost are temper, Gary has no managerial skills, people skills or service skills. He was more focused on the previous survey I had given. When my brake pads grew 2 millimeters in six months. They were 5 millimeters in August and seven millimeter's last service. We also hashed out some other discrepancies from my last service. Finally spoke to Zerman the General Manager. We spoke for awhile and came to an amicable conclusion, It was obvious to me that he was proficient at his occupation and very knowledgeable. I will be turning in this lease in November. I will give Partyka a chance on my next lease. Hopefully Gary finds a more suitable occupation for himself. More

STAY AWAY! !!! Worked with someone named Matt over email. Explained that I was ready to put a deposit down on a CX-30. He said they don't do quotes over email an !!! Worked with someone named Matt over email. Explained that I was ready to put a deposit down on a CX-30. He said they don't do quotes over email and I HAD to come down to the dealership. Whatever so I did. We emailed back and forth over 10 times about the car I wanted and I show up and they said it was sold days agon. Nobody mentioned it and I wasted my entire day and previous 2 weeks. Absolute worst. Run, don't walk away. More

Gene Footman was my sales consultant- he was very good. He had great follow up, very Veela informed. He was able to get me the car I wanted , which right now is challenging. I had to wait a few months, b He had great follow up, very Veela informed. He was able to get me the car I wanted , which right now is challenging. I had to wait a few months, but locking in the price as he adviced paid off for me. The management was supportive and Lori in Finance also great. This is my 4th Mazda and based on this experience- thanks to Gene Footman it won’t be my last. More