Hamden Mazda

I Have been going to Partyka for many years. My mom bought 2 cars there in the 1960s. I am on my 3rd lease from them, I have had a few problems , but they were always resolved promptly. On my la My mom bought 2 cars there in the 1960s. I am on my 3rd lease from them, I have had a few problems , but they were always resolved promptly. On my last service I was told of an oil leak. So they put in the leak detection fluid in. And was told to bring back after 1000 miles. Which was done today. Dropped off at 930am. At 1130 called to see how it was going. Car wasnt even on lift yet. They told me it was next in line. I have been making appointments for the last 9 years ,the same way and they always do prompt service. Spoke to "Service manager", he said it was a drop off, whatever that means. I had an 930 appointment and I figured it would be looked at at least by 10. Asked to speak to General Manager, but instead was speaking to Gary the service manager. We both lost are temper, Gary has no managerial skills, people skills or service skills. He was more focused on the previous survey I had given. When my brake pads grew 2 millimeters in six months. They were 5 millimeters in August and seven millimeter's last service. We also hashed out some other discrepancies from my last service. Finally spoke to Zerman the General Manager. We spoke for awhile and came to an amicable conclusion, It was obvious to me that he was proficient at his occupation and very knowledgeable. I will be turning in this lease in November. I will give Partyka a chance on my next lease. Hopefully Gary finds a more suitable occupation for himself. More

STAY AWAY! !!! Worked with someone named Matt over email. Explained that I was ready to put a deposit down on a CX-30. He said they don't do quotes over email an !!! Worked with someone named Matt over email. Explained that I was ready to put a deposit down on a CX-30. He said they don't do quotes over email and I HAD to come down to the dealership. Whatever so I did. We emailed back and forth over 10 times about the car I wanted and I show up and they said it was sold days agon. Nobody mentioned it and I wasted my entire day and previous 2 weeks. Absolute worst. Run, don't walk away. More

Gene Footman was my sales consultant- he was very good. He had great follow up, very Veela informed. He was able to get me the car I wanted , which right now is challenging. I had to wait a few months, b He had great follow up, very Veela informed. He was able to get me the car I wanted , which right now is challenging. I had to wait a few months, but locking in the price as he adviced paid off for me. The management was supportive and Lori in Finance also great. This is my 4th Mazda and based on this experience- thanks to Gene Footman it won’t be my last. More

Our salesman Was very helpful and knowledgeable And made the whole process easy and It take didn’t take every long. A very good customer service the whole process easy and It take didn’t take every long. A very good customer service More

Awesome service department! Definitely recommend Ty was great and will be back again . Thanks you so much TY Definitely recommend Ty was great and will be back again . Thanks you so much TY More

Fantastic experience. Super friendly staff in all departments. Easy test drive, numbers were straight forward, and love my car! Highly recommend the dealership and their d Super friendly staff in all departments. Easy test drive, numbers were straight forward, and love my car! Highly recommend the dealership and their diverse inventory! More

While I had a very good salesman, I. e. helpful and not pushy, I wished I hadn’t gone to a dealership. The car deal they offered was ridiculously expensive, but chopped up in lots of vagu e. helpful and not pushy, I wished I hadn’t gone to a dealership. The car deal they offered was ridiculously expensive, but chopped up in lots of vaguely identifiable fees. Tax and fees added $4,964 to the cost of the car. Additionally, they would not give me a copy of their offer, although I could take a picture. I’d guess the 2018 CX-5 cost less new then it was now being offered used to me. My experience at Hamden Mazda made me think of the research that shows women pay more for cars than do men. I KNOW the market is tight for used cars but my car had been totaled and I had to deal with the current market. In the world of used cars, I would not recommend any dealership and this one seemed no worse than the others. More

I recently purchased a brand new CX crossover vehicle. They lowballed me on my trade-in, and would not budge on the MSRP price. In light of that, I told them they needed to give me some sort of discount b They lowballed me on my trade-in, and would not budge on the MSRP price. In light of that, I told them they needed to give me some sort of discount because the monthly payments were going to be a bit high. I felt that the least they could do, because I did not make an attempt to haggle on my MSRP or the true worth of my trade-in, was give me a discount with the delivery charge. The sales manager agreed that he would not charge me for delivery, but as I was finishing up the paperwork with the finance manager, I wanted to make sure I was not being charged Total Loss Protection (an optional charge). She told me that TLP was in the final sale and part of the “deal”. I told her it was optional and that I’d never asked for TLP. She asked me if that meant no deal, and I said yes, I would not buy the car if TLP was in the final sale because its optional and I never asked for it. She went to talk to the sales manager, came back into her office, and proceeded to tell me that the sales manager would let it go. If not illegal, this action was highly immoral and deceptive. Had I not inquired about TLP, I would have been charged for it, and not known until it was too late. A few days later, while reviewing my receipts from the purchase, I noticed that they charged me the maximum delivery charge of $699, despite having agreed to not charge me for it. When I texted my salesperson regarding this discrepancy, he told me “I’m sorry that it had to end like this, but I have no control over what the finance manager and sales manager put in the final contract”. I would not recommend buying a vehicle from this dealership to anybody. More