Hamilton Honda

I brought my 2018 accord in on a friday for an oil change and multipoint inspection. No issues were found, but the next morning it wouldn't start. The service person quoted me a price of $179.99 + tax to rep and multipoint inspection. No issues were found, but the next morning it wouldn't start. The service person quoted me a price of $179.99 + tax to replace the battery if, in fact, that was the problem. I was also told there would no addt'l charges if the problem was only the battery. In order to get the car to the dealer I had it jumped. After the diagnostics were run the battery was the cause. However, the price I was quoted was not for the proper battery and with the addt'l charges the cost was over $300. What I find hard to believe is that if the battery tested fine how could it be dead the next time you start the car. It would have to test less than fine. In addition, the multi point inspection was conducted again and now stated the engine air filter was dirty. However, I had replaced that filter only 2 days before the oil change so I doubt it was dirty. I understand that prices quoted can change once the serviceman determines the cause, but in this case the cause was simply the battery and the quoted price should have been honored. As I explained to the service agent you had me over a barrel and I had no choice but to pay the new price. If I decided to replace the battery myself then I'd have to pay the $169 diagnostics fee plus go buy a $200 battery elsewhere. More

Working with Roree and her team at Hamilton Honda is always a pleasure, I love how she displays strong dynamic leadership and how her team trusts and supports her. Craig my Service Advisor always can be always a pleasure, I love how she displays strong dynamic leadership and how her team trusts and supports her. Craig my Service Advisor always can be relied on to meet schedules and deadlines and for that I am always a HH customer. More

Was taken care of promptly and oil change was completed with in the time frame they suggested. with in the time frame they suggested. More

Fantastic I made my appointment online, dropped vehicle off at scheduled time and picked up my vehicle a couple days later running like a brand new car. Thanks off at scheduled time and picked up my vehicle a couple days later running like a brand new car. Thanks More

Top shelf service from the time I drove into the Service Garage until my Service Associate delivered my paperwork. Great service every time! Highly recommend. Garage until my Service Associate delivered my paperwork. Great service every time! Highly recommend. More

Always friendly and a nice comfortable area while you wait. Love the complimentary coffee also! wait. Love the complimentary coffee also! More

Mike was very courteous. Kept me informed on status of my car. Pick up fast and easy car. Pick up fast and easy More

Visit went very well. Timothy Starkey was very good and discussed the car details with me discussed the car details with me More

Friendly, clean environment. Great customer service team of representatives. My only issue car cleaning service wasn’t open my last two visits. of representatives. My only issue car cleaning service wasn’t open my last two visits. More

Advisor did not spend time to go over multi point findings and did not discuss any repairs the car needed. Statement B on my invoice is UNTRUE, maybe it was to early in the day for him! Last week I findings and did not discuss any repairs the car needed. Statement B on my invoice is UNTRUE, maybe it was to early in the day for him! Last week I had a good experience when I brought my other car, with different Advisor. More