Hamilton Honda

Tony is a warm and personable salesperson who provided great customer service and clear answers to our questions. He provided great guidance that put us at ease during our first car buying experience! The finance manager, Rebecca, gave great guidance on the financing of our car and outlined the benefits of different add-ons. We will definitely return to Tony when it’s time to purchase our next car!

I had a great experience at Hamilton Honda every step of the way. Tony was great as far as taking what we wanted and making it work. He made the test drive informative and enjoyable. All the paperwork was very understandable and he gave us good advice on some decisions for a better auto future. Additionally he really helped me understand the insurance policy and what things i would need to pick up my car. When I came in on pick up day the car was beautifully spotless. Once again Tony outlined all the features. Also, Matthew was very helpful in explaining all the protection plans and giving us a good idea of how much certain packages would cost per month. Driving home with my new car I felt highly satisfied and safe. I would definitely recommend Hamilton Honda.

Joann was the perfect sales rep for me. She asked me what features I was looking for so we had a starting point. She helped me narrow it down and didn't give me the "hard sell" that would have sent me out the door. She explained each feature of the 2018 CR-V I was interested in, showing me how they worked and how they would benefit the way I drive. Joann worked with finance, management and me to get the deal I was looking for. I could tell that she was truly interested in making my car buying experience one that I would be comfortable with. I'd highly recommend asking for Joann if you're looking for a new car!

Zack supposedly had the manager’s approval on an agreed price for a new car that we were paying cash for. It should have been a simple sale. Upon returning with the paperwork, he informed us that “The computer won’t allow him to process the sale at the agreed price.” He claimed that he needed to increase the price $500.00. I don’t understand it was a simple cash sale. I’ve never been to a dealership where the price was changed once it was agreed upon. I’m very disappointed with their unethical business practices. This is a reflection of their integrity. Sales people are the first impression of the dealorship and leaves an impression about what experience customers may have with the other departments such as service.

Had a great experience buying a car at Hamilton Honda. Bob O'Connor was great and answered all my questions before buying. Lily, in financing, was very thorough and sweet. All in all an easy process.

I had a great buying experience. This is my third purchase from Hamilton Honda and they treated me well and fairly. Bob and Andrew are both extremely knowledgeable about Honda, the vehicles and their competitors.

The service estimates this dealership is providing customers fails to disclose the mandatory 10% shop fee which is not disclosed on the original estimate. This is deceptive to customers as the dealership claims this is an industry standard. How can an average consumer be expected to know an automotive industry standard unless it is disclosed in advance. They need to either stop charging the fee, disclose the fee in advance, or charge a fee based on actual utilization.

Dear Mr. Carino I did send three private emails directly to: 1) Mr. Haug, 11-21-18. He failed to respond. 2) Next, Mr. Corlette, 11-25-18, was emailed. And then, 3) Both You and Mr. Corlette, 11-29-18, were again contacted. For clarity in my statement, I requested the “recording” and answers to five questions; along with a follow-up face-to-face meeting. You have posted publicly that I did not respond, but I will close with these messages, and once again, I hope to meet with you soon. Forgive me, but the stock apologies do not adequately address this incident and the individuals involved. Sincerely, John Troy Troy Family SENT: Thu 11/29/2018, 1:47 PM Dear Mr. Corlette, Please check your email inbox. I recently sent a more complete statement of the incident to both you and Mr. Carino. I am awaiting the answers to five questions and a letter of apology from Mr. Haug as indicated. (Please note: Mr. Haug was emailed first and given the opportunity to respond, but he did not.) I appreciate your many attempts to contact me, and hope to have a face-to-face follow up soon. -John Troy Troy Family SENT: Sun 11/25/2018, 9:34 PM Incident Report - Luke Haug, Sales Manager, Hamilton Honda, 11-16-2018.docx (ATTACHED) 17 KB Gentlemen: This message was sent to Mr. Haug. There is currently no reply. I will now be able to follow up with you and others. Respectfully, John Troy Troy Family SENT: Wed 11/21/2018, 11:06 AM Sent from MailIncident Report: Luke Haug, Finance Manager, Hamilton Honda, 11-16-2018, 3:30 P.M. I called to confirm my appointment, mentioned my tight schedule, and arrived on time to pick up my daughter's first car. But it seemed like no one recognized me from the day before. Eventually, I texted the sales consultant who said that Luke Haug, Finance Manager, was presently with a customer. During my wait, I walked around often enough to see Luke at his desk, no customers in sight, on his cell phone, idle. Apparently, Luke didn't like me asking about his schedule. He greeted my daughter and me like two disobedient dogs that he intended to train: “Sit!” he said, pointing to two chairs. We sat. I said softly:”Oh, I get it. You keep us waiting for an hour, but you have the attitude.” He continued yelling; ironically shouting “I am not the one with the attitude!” I told him to lower his voice for the second time. My daughter was visibly shaking in fear. He is a hulking figure who appeared to enjoy this sadistic satisfaction. Proceeding with his menacing manner, he then threatened me: “Listen, this can go one of two ways, fast or slow. That's up to you," “I will get you out of here in six minutes, just be quiet.” Mr. Haug heartlessly held back the paperwork, emasculating a diminutive retiree with disabilities in the presence of his daughter, a shy100-pound high school senior. At this point, I requested that my daughter be taken out of his office, to her new car for final instructions by the sales consultant. Mr. Haug made short work of any explanation, flinging papers at me with a robotic precision. He repeatedly stood up to lean over me, way too close, as I continued to sign. I felt intimidated, thought he might slap me off the back of my head. I asked one question about the “AS IS” clause in one of the documents. Mr. Haug made a vicious teeth-sucking noise, something of a loud, prolonged “TSSSSK,” followed by the insult: “I already told you.” (I’m still not sure.) After an unrelenting spew of contempt, he opened his office door, and then tried to publically fake a friendship with me. Mr. Haug stated that our meeting in his office “was being recorded.” I hope this is true, especially a sound recording that will prove this report accurate. Later that evening, I did my daddy-best to reassure my daughter that this man does not represent Hamilton Honda and that there will be no further hostility, or repercussions. (We are a family of five Hondas.) Presently, my story is half told. I have reached out to the overseers of Hamilton Honda and the neighboring auto world, and intend to follow up with a short story in local print media. I have never been treated so poorly, nor made a public complaint before, certainly not against a fellow working individual. This is not a shake-down for any money or free service. I Want to Ask Hamilton Honda: 1) What background checks were made on this individual? 2) What past history, including employment history, is there to suspect that this is a random, once-in- a- lifetime emotional outburst? 3) What sort of training has he received? Is he not a candidate for a sensitivity training course? 4) What measures has the management of Hamilton Honda taken with this complaint? 5) What discoveries and decisions were made? In addition to these answers, I simply request a formal letter of sincere apology to my daughter (Please, not a form letter.) from Mr. Haug in his own words wherein he cites specific comments and actions which he would now consider insensitive and unprofessional? Surprisingly, what should have been one of my daughter’s fondest memories with her father is now recalled as her first real-life encounter with a grown-up bully and her flight to safety. Further action is pending. Comments are welcome. In the interests of your customers, John Troy

Great service as always from Anthony Balsamo (Sales Representative) and Luke Haug (Finance Manager). This was my husband and I's second experience with both of them this year! We appreciated their service so much our first go (a lease in March of this year), that we came back to work directly with them to finance our second car. Prompt, efficient, knowledgeable expertise, and quality service from start to finish. Highly recommend working with Anthony and Luke!

I come in looking for a car because my car was totaled after hitting a deer and that was after my car got fix because a tree fell on my car this passed few week has not been on my side because bob helped me and got me in a car on Monday morning which was when I had to turn in my loaner car and had not other car to take my son to school and go back forward to work . This guys did a great job and treated me like I was family . So if you need a car go see these guys they will do all they can do to get you in a car .