Dear Mr. Carino
I did send three private emails directly to:
1) Mr. Haug, 11-21-18. He failed to respond.
2) Next, Mr. Corlette, 11-25-18, was emailed. And then,
3) Both You and Mr. Corlette, 11-29-18, were again contacted.
For clarity in my statement, I requested the “recording” and answers to five questions; along with a follow-up face-to-face meeting.
You have posted publicly that I did not respond, but I will close with these messages, and once again, I hope to meet with you soon.
Forgive me, but the stock apologies do not adequately address this incident and the individuals involved.
SENT: Thu 11/29/2018, 1:47 PM
Dear Mr. Corlette,
Please check your email inbox.
I recently sent a more complete statement of the incident to both you and Mr. Carino. I am awaiting the answers to five questions and a letter of apology from Mr. Haug as indicated.
(Please note: Mr. Haug was emailed first and given the opportunity to respond, but he did not.)
I appreciate your many attempts to contact me, and hope to have a face-to-face follow up soon.
SENT: Sun 11/25/2018, 9:34 PM
Incident Report - Luke Haug, Sales Manager, Hamilton Honda, 11-16-2018.docx (ATTACHED)
This message was sent to Mr. Haug. There is currently no reply.
I will now be able to follow up with you and others.
SENT: Wed 11/21/2018, 11:06 AM
Sent from MailIncident Report:
Luke Haug, Finance Manager,
Hamilton Honda, 11-16-2018, 3:30 P.M.
I called to confirm my appointment, mentioned my tight schedule, and arrived on time to pick up my daughter's first car. But it seemed like no one recognized me from the day before. Eventually, I texted the sales consultant who said that Luke Haug, Finance Manager, was presently with a customer. During my wait, I walked around often enough to see Luke at his desk, no customers in sight, on his cell phone, idle.
Apparently, Luke didn't like me asking about his schedule. He greeted my daughter and me like two disobedient dogs that he intended to train: “Sit!” he said, pointing to two chairs. We sat. I said softly:”Oh, I get it. You keep us waiting for an hour, but you have the attitude.” He continued yelling; ironically shouting “I am not the one with the attitude!” I told him to lower his voice for the second time. My daughter was visibly shaking in fear. He is a hulking figure who appeared to enjoy this sadistic satisfaction. Proceeding with his menacing manner, he then threatened me: “Listen, this can go one of two ways, fast or slow. That's up to you," “I will get you out of here in six minutes, just be quiet.” Mr. Haug heartlessly held back the paperwork, emasculating a diminutive retiree with disabilities in the presence of his daughter, a shy100-pound high school senior.
At this point, I requested that my daughter be taken out of his office, to her new car for final instructions by the sales consultant.
Mr. Haug made short work of any explanation, flinging papers at me with a robotic precision. He repeatedly stood up to lean over me, way too close, as I continued to sign. I felt intimidated, thought he might slap me off the back of my head. I asked one question about the “AS IS” clause in one of the documents. Mr. Haug made a vicious teeth-sucking noise, something of a loud, prolonged “TSSSSK,” followed by the insult: “I already told you.” (I’m still not sure.)
After an unrelenting spew of contempt, he opened his office door, and then tried to publically fake a friendship with me.
Mr. Haug stated that our meeting in his office “was being recorded.” I hope this is true, especially a sound recording that will prove this report accurate.
Later that evening, I did my daddy-best to reassure my daughter that this man does not represent Hamilton Honda and that there will be no further hostility, or repercussions. (We are a family of five Hondas.)
Presently, my story is half told. I have reached out to the overseers of Hamilton Honda and the neighboring auto world, and intend to follow up with a short story in local print media.
I have never been treated so poorly, nor made a public complaint before, certainly not against a fellow working individual.
This is not a shake-down for any money or free service.
I Want to Ask Hamilton Honda:
1) What background checks were made on this individual?
2) What past history, including employment history, is there to suspect that this is a random, once-in- a- lifetime emotional outburst?
3) What sort of training has he received? Is he not a candidate for a sensitivity training course?
4) What measures has the management of Hamilton Honda taken with this complaint?
5) What discoveries and decisions were made?
In addition to these answers, I simply request a formal letter of sincere apology to my daughter (Please, not a form letter.) from Mr. Haug in his own words wherein he cites specific comments and actions which he would now consider insensitive and unprofessional?
Surprisingly, what should have been one of my daughter’s fondest memories with her father is now recalled as her first real-life encounter with a grown-up bully and her flight to safety.
Further action is pending.
Comments are welcome.
In the interests of your customers,