Hamilton Honda

Very well run dealership, they know what they are doing. Our family owns 3 cars purchased from Hamilton Honda. Our family owns 3 cars purchased from Hamilton Honda. More

My oil change indicator turned on (Sunday 7/16). I called the next morning for an appointment since I left for vacation on 7/21. I got an appointment for 7/20. The woman I spoke to on the phone at t I called the next morning for an appointment since I left for vacation on 7/21. I got an appointment for 7/20. The woman I spoke to on the phone at the service department scheduled me for an oil change and saw that I could get my recall fixed at the same time. She assured me that my vehicle would be ready the same day, since I needed to leave the next day on vacation. I dropped my car off for an 11am appointment on 7/20 and told the employee I was working with (Kendall) that the car was staying for the day and I needed it back at the end of the day since I was leaving for vacation. I received no updates on the car. I texted and tried to call several times. Heard nothing until about 4:15pm, when Kendall called me saying they were missing a part on the recall and could they keep the car until the next morning. I reminded him that we needed the car at the end of the day. He told me that they were going to finish up the oil change and get the car back to me. I'm frustrated because I made the appointment on a Monday for a Thursday for the oil change and recall. Why was the part for the recall not available?? There was plenty of time to make sure it was in stock. I told the employee on the phone when I made the appointment and Kendall the day of the appointment that I needed the car back that day and no one seemed to listen to me. Now I need to return to get the recall fixed, which is difficult. My van is the only car that fits all 3 of my children. So the next time I bring my van back, I'll have to keep them at home for the day. More

Oil change and tire rotation resulted in the tire pressure light coming on. 2 of the 4 hubcaps were not seated properly (almost falling off) and the valve stems were bent from the caps not being on pressure light coming on. 2 of the 4 hubcaps were not seated properly (almost falling off) and the valve stems were bent from the caps not being on correctly. More

This dealership went above and beyond to take care of me. They was very professional about Everything. They was very professional about Everything. More

Very convenient, quick and close to where I live and have had no problems so far. had no problems so far. More

Kendall the service advisor that checked me in was awesome. The wait wasn't too long. Professional and pleasant atmosphere overall at this location. Having the inspection video great touch, but the te awesome. The wait wasn't too long. Professional and pleasant atmosphere overall at this location. Having the inspection video great touch, but the tech needs to speak louder when the tools are being used as it made some of his comments inaudible. More

Great people who treat as people and not just customers. Quality work. Timely service with excellent communication communication throughout. Wonderful experience. Quality work. Timely service with excellent communication communication throughout. Wonderful experience. More

Andrei is a great service advisor. Goes the extra mile. He explains everything clearly and listens to the customer. Always gets it done and the car back and running well as quick as po Goes the extra mile. He explains everything clearly and listens to the customer. Always gets it done and the car back and running well as quick as possible. He has my full trust. More

Pleased with the quality of service. Work was performed satisfactorily as explained by Craig in serrice Work was performed satisfactorily as explained by Craig in serrice More

Service convenient. Appreciated inspection video. Prompt Phone call regarding recommended service. All service completed within a few hours Appreciated inspection video. Prompt Phone call regarding recommended service. All service completed within a few hours More