Hamilton Honda

Approximately one month ago I received a notification from the Philadelphia Parking Authority that the 2007 Honda Civic that I sold to Hamilton Honda in May 2017 was still registered in my name. I went t from the Philadelphia Parking Authority that the 2007 Honda Civic that I sold to Hamilton Honda in May 2017 was still registered in my name. I went there in person twice, the first time someone who didn't even identify himself came up to me, handed me the bill of sale and said "this is all you need"...I asked to speak to the woman who sold me the car, who assured me the matter would be taken care of by Hamilton Honda, since it was obviously a major oversight on their part. I called and e-mailed her several times, and except for one partially written e-mail that made no sense, have not heard one thing back from her. (And by the way, her title is "customer relations manager" !). After receiving two more letters from the Philadelphia Parking Authority, I once again went to Hamilton Honda in person where at least one salesman did help me. The mental anguish that this has caused me is inexcusable.I was considering purchasing a new 2025 Honda HRV from Hamilton Honda, but if this is the way their customers are treated.......No Thank You !! More

I purchased a vehicle I saw online after believing it to be an exceptional value. Unfortunately, the experience was marred by unexpected and excessive fees. A $999 inspection fee, in particular, seems exorb be an exceptional value. Unfortunately, the experience was marred by unexpected and excessive fees. A $999 inspection fee, in particular, seems exorbitant. While I understand the need for inspections, including this cost in the vehicle price would have presented a more transparent and customer-friendly approach. Despite paying a $999 inspection fee, multiple screws were discovered embedded in the new tires. Additionally, the $899 documentation fee appears excessive. Furthermore, Upon purchasing a vehicle and warranty valued at nearly $40,000, I encountered significant difficulty in obtaining a full tank of gas. The sales representative's resistance to this reasonable request was surprising and unprofessional. Their demeanor throughout the process was impolite and off-putting. The finance department provided excellent service and salvaged the deal. However, the sales representative's demeanor was indifferent and created a negative buying experience. Despite the added costs, the vehicle was unique and a desirable purchase. It is disappointing that these unnecessary obstacles detracted from what could have been a positive customer experience. I have teenage drivers who will require vehicles in the future, but based on this experience, it is unlikely I will return to your dealership. More

Bought 2021 Civic sport certified from Hamilton Honda 3 months ago, I started hearing like humming noise coming from the rear tires, went to Hamiton Honda and saw CHRIS ALFINITO and he was very courteous, months ago, I started hearing like humming noise coming from the rear tires, went to Hamiton Honda and saw CHRIS ALFINITO and he was very courteous, respectful and even asked the technician to go with me for a ride, 1.5 hours later Chris told me that my car is ready, he REPLACED BOTH REAR TIRES AND ROTATE THE REAR ONES AND PERFORMED COMPLETE ALIGNMENT ALL FOR FREE, I was so happy that I gave him a hug, he is so nice went above and beyond to make customers happy, and I was very happy indeed, I don’t hear any humming noise any more. I recommend you talk to Chris about any service needs for your Honda. THANKS CHRIS ALFINTINO More

Had a great experience at Hamilton Honda! Chris was incredibly helpful and explained everything in a way I could understand. He truly cares about his customers. I would recommend going to Ha Chris was incredibly helpful and explained everything in a way I could understand. He truly cares about his customers. I would recommend going to Hamilton Honda for any issue! Thank you again!! More

Service technician Benjamin did a great job diagnosing a strange noise coming from my steering wheel. Kudos to him and Service rep Kendall. (I have gone to plenty of dealership service divisions where diagn strange noise coming from my steering wheel. Kudos to him and Service rep Kendall. (I have gone to plenty of dealership service divisions where diagnosing a noise is just "too time-consuming" or they "just couldn't hear" what I had heard.) Good job, Hamilton Honda! More

Very helpful staff, easy to deal with, friendly, and knowledgeable. Would definitely recommend to others. knowledgeable. Would definitely recommend to others. More

Dropped my car off for an oil change and tire rotation. I took a picture of previous noticeable damage to one of my rims before dropping it off and when I picked up my car the wheel was still in the same s I took a picture of previous noticeable damage to one of my rims before dropping it off and when I picked up my car the wheel was still in the same spot so that's how I know the $30 tire rotation wasn't completed. The receptionist told me to speak with one of the service writers that was still there. Michael Perri was the service writer I was directed to and when I asked him if I could have written proof for the $30 credit to my account (which should have just been returned to my card in the first place) He told me he couldn't and I can take a picture with my phone. I wasn't satisfied with the legitimacy of taking a picture of the computer for proof of the credit to my account so I asked him if he could go get a manager he told me "considering I was supposed to leave 15 minutes ago no" That comment was absolutely disrespectful and will only be using this dealership to reap the benefits of my free oil changes for life. Can only Imagine how many innocent people pay $30 for them to do nothing. More

Just went into a second lease term for a new vehicle and had a great overall experience. had a great overall experience. More

BUYER BEWARE! I had an absolutely horrible car buying experience with these people. Just go somewhere else TRUST ME! They will tell you that you HAVE to purchase t I had an absolutely horrible car buying experience with these people. Just go somewhere else TRUST ME! They will tell you that you HAVE to purchase the GAP insurance but don’t listen to their lies. You don’t HAVE to spend that $1,500, it’s just a cash grab for them. Oh and I still haven’t gotten that money back and it’s been months. They never even serviced the truck I bought and it had dead batteries! You can’t make this stuff up man. I had to spend $2,900 to get the truck completely serviced and dialed in. I’ve never felt so scammed in my life. DO NOT TRUST THESE LYING USED CAR SALESMAN!!! More

the problem has not been resolved car, when it rains, something happens to the electronics and the doors do not close and there is an alarm something happens to the electronics and the doors do not close and there is an alarm More