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Hamilton Honda
Hamilton, NJ
5,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,086 reviews
June 14, 2018
Repeatedly Disappointing I kept hoping our experience would get better, but it just didn't. We called about a certified used Odyssey and made an appt to come in and see it. I kept hoping our experience would get better, but it just didn't. We called about a certified used Odyssey and made an appt to come in and see it. When we arrived no appt had been recorded and we were told, "I don't know where the van is, maybe try to come back tomorrow." We had driven an hour to see THAT particular van. The salesman did locate it after some persuading. We were told it needed to be certified and detailed and so we put down a deposit and waited. We finally test drove it and it had some cosmetic issues, but we were told, "it will all be taken care of by the time you pick it up. It will look perfect" It wasn't/it didn't. We paid and drove home a dented, dirty van. It had been detailed, but I pulled out kid's toys and food (not ours) from all nooks and crannies. I finally was able to get dent repaired after 2 weeks and they nicely offered to redo the detail. I picked up the van and the dent was gone, but on the bumper was a new scuff that was not there upon drop-off and the detail was just a bad as the first. I sent a picture to the service coordinator of the food still left under the seats. No reply. This entire process has been frustrating. I feel like we were repeatedly told one thing only to have it not happen. I'm hoping service dept will be better in the future because the free oil changes and car washes are a nice bonus. I will say our 2nd salesperson - first one did NOT work out and we asked for another - was Maria and she was very nice and easy to work with. I do not blame her, but the Hamilton Honda system as a whole. She and the used car sales manager, Jimmy, promised us a short list of reasonable/doable things that just did not get done. Maybe if we bought a NEW van we would have had a more positive experience. Perhaps 25k is not enough to ensure honesty and follow through? We have always bought NEW so this was our first experience with certified used. At the end of the day we are happy with the van. We saved money by buying used. The experience could have been better, but it could also have been worse I guess. Live and learn. More
by Odysseyowner
Employees Worked With
Two different used car sales managers also told us everthing would be taken care of - it wasn't. , Romesh Chandra, Maria Gordillo
June 11, 2018
Amazing Service! I had such a great experience at this dealership! In particular with the sales person Humberto Salas, which helped me to be confident with my choice. I had such a great experience at this dealership! In particular with the sales person Humberto Salas, which helped me to be confident with my choice. He ensured I test drive the car (I was there for a Pilot, but not sure how I would feel driving such a big car), he explained me everything about the car, all the features in such a didactic way! After the test drive and his tour I was so certain of my decision and happy with my new acquisition! And then when it goes to the pick up, the dealership continue to surprise me! The finance manager Matt Andrews was extremely professional and efficient! He explained me all my options and walked me through all the documents very professionally. I was so happy to know I have car wash for free for life! They offer you water and coffee while you are there, have a full cafeteria and make sure your experience is positive. Humberto has even paired my phone before I left :). I will definitely purchase all my cars there! More
by natalia
Employees Worked With
Humberto Salas, Matthew Andrews
June 10, 2018
Greatest car buying experience ever! Anthony and Jeff made this the best car buying experience ever! I was explained everything thoroughly and was quickly in and out of the dealership. Th Anthony and Jeff made this the best car buying experience ever! I was explained everything thoroughly and was quickly in and out of the dealership. This is my third Honda lease and this was my best experience by far. Thank you Hamilton Honda I will be back and look forward to the free services and car washes on my new fit lease! More
by Singingmaggie
Employees Worked With
Jeff Breza, Anthony Balsamo
June 09, 2018
Excellent experience again. This is my second purchase at Hamilton Honda and both times Humberto Salas was my salesman. He is a man of his word and very accommodating. I would re This is my second purchase at Hamilton Honda and both times Humberto Salas was my salesman. He is a man of his word and very accommodating. I would recommend this dealership, and in particular Humberto Salas if you are looking for a no haggle experience. More
by Theresa
Employees Worked With
Humberto Salas, Dmitry Rybakov
June 09, 2018
Wonderful Experience We recently leased a Honda Accord and were quite pleased with our overall experience. Maria G was wonderful to work with - knowledgeable, respectful, We recently leased a Honda Accord and were quite pleased with our overall experience. Maria G was wonderful to work with - knowledgeable, respectful, low pressure. It was a pleasure working with Maria and we would definitely recommend her. More
by Jb1967
Employees Worked With
Rebecca Morone, Ira Doubert, Maria Gordillo
June 07, 2018
Quick and painless In and out in 45 minutes. Hannah was very helpful to make it possible. The key is a good preparation and knowing what you want. If that's the case, Ha In and out in 45 minutes. Hannah was very helpful to make it possible. The key is a good preparation and knowing what you want. If that's the case, Hannah makes the process totally painless. More
by lmetelitsa
Employees Worked With
Hannah Husein
June 07, 2018
Excellent We had the pleasue of leasing another vehicle from Hamilton Honda. It’s the best. We have also referred a lot of friends and family members over th We had the pleasue of leasing another vehicle from Hamilton Honda. It’s the best. We have also referred a lot of friends and family members over the years. The staff is helpful and friendly and it makes the long process of car buying a breeze. So glad we were able to work with Jeff Breza, Humberto & Becky. More
by Lroz607
Employees Worked With
Humberto Salas, Rebecca Morone, Jeff Breza
June 03, 2018
Ask for Maria! Maria was great to work with. I was really annoyed after making the deal to be made to wait over 3 hours to sign and take delivery, but Maria did her Maria was great to work with. I was really annoyed after making the deal to be made to wait over 3 hours to sign and take delivery, but Maria did her best to keep me updated and get me out the door. Had it not been for her, I would have left and went to a competitor to lease the same car. Thank you Maria! More
by Mikesyls
Employees Worked With
Andrew Jones, Maria Gordillo
May 31, 2018
Outstanding service , value and honesty Best car buying experience bar none . I had a trade in which I received a fair price on. The salesman(Radar Musari) was very knowledable about the car Best car buying experience bar none . I had a trade in which I received a fair price on. The salesman(Radar Musari) was very knowledable about the car and made me feel like a family member . He thoroughly explained all the features and benefits of my new Honda civicsSI and gave me a tutorial before I drove off . The finance manager Luke Haug was professional , friendly and didn’t see a single woman in a dealership he could hard sell unnecessary products to . He was a pleaseure doing business with him . I would highly recommend this dealership . More
by Lunanera819
Employees Worked With
Rasaq Musari, Jenn Alio, Luke Haug
May 31, 2018
Great Place to buy a car Dealership is the greatest , bright and clean with the best and most friendly staff, highly recommend a visit to this dealership, see Anthony for a Dealership is the greatest , bright and clean with the best and most friendly staff, highly recommend a visit to this dealership, see Anthony for a great car buying experience, shout out to Hannah who was also great More
by betsyredhead
Employees Worked With
Anthony Balsamo
