Hamilton Honda

Dave and Luke were both very professional, helpful, and friendly. I would be very willing to work with both again in the future. friendly. I would be very willing to work with both again in the future. More

Checking in was a breeze and the staff were all friendly and courteous. My vehicle was ready even earlier than the promised time. Mike had my paperwork ready and explained everything in detail. Free coffe and courteous. My vehicle was ready even earlier than the promised time. Mike had my paperwork ready and explained everything in detail. Free coffee and the person serving even made the experience more pleasant. More

Service advisor very informative and good listener to my concerns. Van completed in timely fashion. concerns. Van completed in timely fashion. More

Excellent customer service with hard working staff ensuring that you are satisfied with your service. Hamilton Honda continues to be innovative and ensures that you are satisfied with the work. I app ensuring that you are satisfied with your service. Hamilton Honda continues to be innovative and ensures that you are satisfied with the work. I appreciate the new technology of the "real time" video with the techinican explaining what services he recommends for my vehicle. More

Nicole was the best. She is very friendly and upbeat. She kept me informed and the process was smooth. She is very friendly and upbeat. She kept me informed and the process was smooth. More

It is a wonderful place to get service done by amazingly honest people in a very welcoming environment. honest people in a very welcoming environment. More

Detailed explanation of the job performed and very helpful . I would recommend to my friends helpful . I would recommend to my friends More

Excellent service curtesy knowledgeable On time for service great advice on the car and good maintenance service great advice on the car and good maintenance More

I purchased a vehicle from Hamilton Honda back in end of April/May. I initially thought the price was fair and the salesman who assisted me was helpful and friendly. I was talked into a service contract by April/May. I initially thought the price was fair and the salesman who assisted me was helpful and friendly. I was talked into a service contract by the finance manager, thinking it was a good investment at the time, given the fact that my vehicle was at a higher milage than average for its age. Up to this point, I had no issues and would have recommended Hamilton Honda to someone looking for a new car. But that all changed over the course of the next few months. About 2 months after purchasing my car, the air conditioning stopped working, which was frustrating. This is when I realized that my service contract was not for any Honda, but only for the Lithia Hondas, the closest being out of state at Hamilton Honda where I made the purchase. I had the option of getting my vehicle serviced at a mechanic from their list of approved service locations, but none of these carried the new refrigerant that my vehicle had. Although this was inconvenient, it was not the end of the world, as I was willing to make the drive to Hamilton Honda for this issue. It was difficult to get in touch with Hamilton Honda, as they do not seem to answer their phones consistently, but I was able to schedule an appointment. I took a half day of work in early July to bring it in and have the issue diagnosed. Luckily it was a manufacturer recall on a condenser gasket, meaning that it was covered. The service team also gave me a complementary multipoint inspection in which my car didn’t pass. The service team gave me a packet with roughly $2,000.00 worth of repairs and recommendations that they suggest I have fixed. There were also 2 tasks that were deemed “failed”. The first being that my rear brake lining was 2mm thick, and the second was that my brake rotors were “excessively rusted/pitted”. This raised concern, as I had not driven the vehicle very far in the 2 months that I owned it. The service associate was adamant that I have these fixed that day, until I informed him that I had purchased the car from them 2 months prior and that these issues were nonexistent at the time. He quickly changed his narrative and said that these were only recommendations and that there was only a small amount of rust present on my brakes which is why they reported it. In 2 months and 2k miles, I don’t see how my brakes could have been rusted and worn as much as they noted they were, so I looked for answers. Was my car sold to me with bad brakes, or was the service tech dishonest? I sent many emails and called countless times to try to get through to the general manager before someone finally called me back. The woman was able to find my prepurchase inspection report and inform me that there were 2 separate reports around the time of my purchase stating that my rear brake lining was measured at 6mm. She then looked at the recent inspection report and saw that the rear brake lining was measured at 2mm. She confirmed that since the time I had purchased my vehicle, 4 mm of brake lining shouldn’t have worn, and there shouldn’t have been rusting. Her best answer was “Maybe their instruments were not calibrated that day”. She said that she would do some more investigating and call me back a little later that day. And I haven’t heard from her since. At this point, I realized that I was lied to by the service team, and nobody wanted to take responsibility for it. They just wanted even more money out of me than I had already given them. Since I had already been lied to, along with the fact that it was extremely inconvenient to drive out of the state whenever I needed my vehicle serviced, it made sense that I end my service contract. I’d be willing to pay double for any issue, knowing that it would be fixed right by someone I can trust. It took a while, but I was able to call and get through to the finance team who informed me that I would have to cancel my service contract in person, and that an appointment was not necessary (I asked so that I know I wouldn’t waste time taking another half day and driving out of state to go to Hamilton Honda). I should have known better. I got to Hamilton Honda around 4:00pm and the receptionist took my name and phone number, along with my reason for being there. After disappearing for a few minutes, she came back conveniently, multiple finance team members were out on vacation that day. I informed her that I was willing to wait until close to have it cancelled that day and not have to deal with them again. Apparently, in the 5 hours that they remained open, there was no way that I would have time to be helped behind the 3 groups of people in the showroom. This made no sense to me, besides the fact that they were giving me the run-around and wanted to make it impossible for me to cancel this contract. She also couldn’t help me set up an appointment and that my best bet was to call and try to get through...from the Hamilton Honda location that I was at. There was nobody at their location that could talk to me and help me. Since she took my phone number and gave it to the finance managers, they knew it was me calling and what I wanted, so of course they kept declining my call. So, I left the facility with a half day of work burned, hours of driving and wasted time. I was upset to say the least. I sent an email once again explaining that I needed my contract cancelled and that I was not afraid to involve 3rd parties if they continue to make it impossible for me to end it. I finally got an answer from the same finance manager that told me I needed to cancel the contract in person. He now told me that I can cancel it over email with scanned documents. I still don’t understand why this wasn’t an option the first time around besides them wanting to make it more difficult for me in hopes that I would give up. It is amazing to see how differently Hamilton Honda treats you when you are looking to purchase a car compared to when you need help after the fact. The dishonesty that they displayed through this experience in an effort to squeeze more money out of me or prevent me from being locked into their contract amazed me. This says something about how they are managed and the culture that is instilled. Their unprofessionalism and deceitfulness at this location is like nothing I’ve dealt with before. If you are considering purchasing a vehicle here, I recommend that you search elsewhere unless you want to deal with lies, terrible communication, and disrespect to their customers with a general manager that is basically nonexistent. More

I scheduled a 1:15pm appt online due to my maintenance reminder indicating A12 service is due and arrived at 12:45. The service writer (sw) asked if I would be waiting and I said yes, which is what i st reminder indicating A12 service is due and arrived at 12:45. The service writer (sw) asked if I would be waiting and I said yes, which is what i stated when I booked online. I was there for four hours. I had to seek my service writer out to ask my status when I began noticing people I arrived with, were leaving as was those that arrived after me. The SW stated that he phoned me and it went straight to voicemail - phone died. Meanwhile. He knew and saw me sitting in the waiting room and didn't bother to let me know. He then stated, they are bringing my car around. Another 30 minutes past, so I once again went to the SW for my bill so I can pay. As the cashier recited my amount (nearly $400) I was flabbergasted and asked to see the invoice. I asked just to confirm what an A12 service reminder is and its what i thought but yet my invoice stated wheel alignment. I never discussed a wheel with my SW. Frustrated and extremely annoyed, I paid and once again waited nearly 45 minutes for my car to be brought around. This only mean, the SW never put my car in to be serviced until I went to see him the first time after sitting there nearly 2.5 hours later. This site not only provided an unnecessary service (as my tires are new) but my time and money was wasted. It's so hard for a woman to go solo to these places and be treated fairly and with this location charging me for something I didn't request, is downright theft. More