Hamilton Honda

I scheduled a 1:15pm appt online due to my maintenance reminder indicating A12 service is due and arrived at 12:45. The service writer (sw) asked if I would be waiting and I said yes, which is what i st reminder indicating A12 service is due and arrived at 12:45. The service writer (sw) asked if I would be waiting and I said yes, which is what i stated when I booked online. I was there for four hours. I had to seek my service writer out to ask my status when I began noticing people I arrived with, were leaving as was those that arrived after me. The SW stated that he phoned me and it went straight to voicemail - phone died. Meanwhile. He knew and saw me sitting in the waiting room and didn't bother to let me know. He then stated, they are bringing my car around. Another 30 minutes past, so I once again went to the SW for my bill so I can pay. As the cashier recited my amount (nearly $400) I was flabbergasted and asked to see the invoice. I asked just to confirm what an A12 service reminder is and its what i thought but yet my invoice stated wheel alignment. I never discussed a wheel with my SW. Frustrated and extremely annoyed, I paid and once again waited nearly 45 minutes for my car to be brought around. This only mean, the SW never put my car in to be serviced until I went to see him the first time after sitting there nearly 2.5 hours later. This site not only provided an unnecessary service (as my tires are new) but my time and money was wasted. It's so hard for a woman to go solo to these places and be treated fairly and with this location charging me for something I didn't request, is downright theft. More

My service advisor was excellent. The video of the inspection was a great touch. Good work by the dealership. The video of the inspection was a great touch. Good work by the dealership. More

Overall experience is Good. But the comparing with a few years back, it could be better But the comparing with a few years back, it could be better More

Time estimate was off by 2 hours. Cost versus need not fully explained. Very polite team. Cost versus need not fully explained. Very polite team. More

I have bought 3 cars from Hamilton Honda. Great service experience as always! Thank you! Great service experience as always! Thank you! More

Quadesha was very helpful and understanding! I’ll be coming back to this location for sure! I’ll be coming back to this location for sure! More

Mike was very efficient and helpful. He got me in and out with no problems. He got me in and out with no problems. More

Had a active recall for my fuel pump. They completed the work and when I picked up my car the inside smelled like Gas. I know they access the fuel pump from the inside hoping the smell g They completed the work and when I picked up my car the inside smelled like Gas. I know they access the fuel pump from the inside hoping the smell goes away soon it’s been 3 days now. Smells like a garage in my car now. SMDH More

Even though it took 15 min to check in, it was a quick visit for the oil change from my 10:15 appt time. visit for the oil change from my 10:15 appt time. More

Friendly people. Free oil and car wash is great. This is my 4th honda and love it. Free oil and car wash is great. This is my 4th honda and love it. More