Hamilton Nissan

Business As Usual Love the entire Nissan staff but the wait for any type of service (appointment or not) is long! I understand they are busy but usual wait time seems t Love the entire Nissan staff but the wait for any type of service (appointment or not) is long! I understand they are busy but usual wait time seems to be 2 hours. More

Brakes I went in June to have my breaks checked. They replaced my front brakes and assured me that my rear brakes were fine. Less than a week passed and I no I went in June to have my breaks checked. They replaced my front brakes and assured me that my rear brakes were fine. Less than a week passed and I notice grinding when I braked and went back into the dealership. Again I was assured that the mechanics had checked all my brakes and cleaned the rear brakes of any possible debris. Within a day I noticed grinding and called in again but was unable to get take time off work for yet another appointment. On my third visit I was again told that the rear brakes were fine. A month and a half after initially reporting that I was still having brake problems the manager Charlie Hamilton finally finds that my rear brake drum pads were metal to metal. Brakes are basic!!! Someone there is not doing their job to investigate problems. More

Exceptional: Service Department Pegged as "gougers" and "thieves" most dealerships live up to this stereotype. NOT at Hamilton Nissan in Hagerstown, MD. I bought my Nissan Pathfinder Pegged as "gougers" and "thieves" most dealerships live up to this stereotype. NOT at Hamilton Nissan in Hagerstown, MD. I bought my Nissan Pathfinder in 2002 at Hamilton Nissan and continued to return year after year for vehicle maintenance and repairs. While I'm sure the sales people would like to see me buy another vehicle, the service department is happy to receive me year after year for vehicle upkeep and repairs. The Service Department has been consistently remarkable over the course of 16 years: interested in servicing my vehicle's needs within my financial budget, caring, and professional. More

Hamilton Nissan Service Hamilton Nissan's Service Center is always 1st class! They really put their customers first and make sure we understand what they are doing when servi Hamilton Nissan's Service Center is always 1st class! They really put their customers first and make sure we understand what they are doing when servicing our vehicles. Have currently bought 2 used vehicles here and will definitely continue to do so because of their service and warranties after the sale!!! More

Oil change Excellent customer service. I don’t want washer fluid and I don’t want a car wash. Andy makes sure my wishes are heard and seen. Excellent customer service. I don’t want washer fluid and I don’t want a car wash. Andy makes sure my wishes are heard and seen. More

What I expected Levi was great, the service was done more quickly than estimated, the staff was friendly. I'll be back of course. Thanks for the attention. Levi was great, the service was done more quickly than estimated, the staff was friendly. I'll be back of course. Thanks for the attention. More

Prompt and courteous service. I have been coming to Hamilton Nissan's Service Department for almost 15 years. They are always very professional and provide solid advice on how to I have been coming to Hamilton Nissan's Service Department for almost 15 years. They are always very professional and provide solid advice on how to best maintain vehicle performance. More

Regular schedule oil change Everytime I bring my car in for service I’m always impressed with the courtesy of all personnel & also the timely service. Always a pleasant experien Everytime I bring my car in for service I’m always impressed with the courtesy of all personnel & also the timely service. Always a pleasant experience. More

long time customer - good service service is good and fair - nissan good value. all the service people are great to work with. we have purchased 3 vehicles at nissan over the past 14 service is good and fair - nissan good value. all the service people are great to work with. we have purchased 3 vehicles at nissan over the past 14 years and had all of them services there as well. More

Service with a smile! Nick takes tge time to explain what needs to be done and quotes accurate pricing. Courtesy ride is available. Just a pleasant experirnce. Timing wa Nick takes tge time to explain what needs to be done and quotes accurate pricing. Courtesy ride is available. Just a pleasant experirnce. Timing was on point. More