Hamilton Nissan

My family and I embarked on a quest to find the perfect vehicle, and our search led us to consider the Chrysler Pacifica. Hamilton Nissan caught our attention when we discovered they had a blue hybrid mode vehicle, and our search led us to consider the Chrysler Pacifica. Hamilton Nissan caught our attention when we discovered they had a blue hybrid model, albeit not on their lot at the time. We decided to reach out via their website, and that's when we first encountered Dave, who initially seemed quite promising. Dave was kind and appeared eager to provide us with the information we needed. This interaction took place on Thursday, September 14th. He mentioned that the Pacifica was a recent trade-in, not yet detailed, but assured us that he would send us pictures once it was ready. We also inquired about the interior, which was listed as black on the website but turned out to be tan. Dave kept in touch throughout, even sending us a multitude of interior and exterior photos on Monday the 18th. As conscientious buyers, we had questions about the vehicle's history, particularly whether it had been a previous fleet vehicle, and we also wanted confirmation regarding the Type-1 Charger cord. While Dave wasn't certain about its previous use, he did confirm the cord's presence. Our communication with Dave continued throughout the week, but scheduling conflicts prevented us from making the trip until Friday, September 17th. Unfortunately, on the day of our visit, Dave informed us that he couldn't be present due to a family illness. He kindly arranged for us to meet with another salesperson, Tara, upon our arrival. As we headed to the dealership, we messaged Dave to let him know we were on our way. However, upon our arrival, we found Tara overwhelmed with other tasks and asked us to wait. Regrettably, we waited for a staggering 45 minutes before she introduced us to yet another salesperson. With anticipation, we handed over our IDs for the test drive, and the Pacifica was brought up, but its doors remained locked while the sales team inspected our trade-in. During this time, we took a closer look at the vehicle's exterior, discovering several scratches and rock chips, which, given the used nature of the vehicle, were tolerable. However, upon entering the Pacifica, we were assaulted by a heavy, nauseating cigarette smoke odor. The interior was filthy, with cigarette ash on the center console and nicotine stains on the seats and seatbelts. Our inquiries about the missing charger cable went unanswered, as the new salesman was unsure about its whereabouts. Despite our discomfort, we decided to proceed with a test drive, but both my wife and I, along with the salesperson, were coughing due to the overwhelming nicotine stench. A slight knocking during the drive heightened our concerns. Upon our return, we inspected under the hood, revealing the coolant level to be alarmingly low and a discarded cigarette butt beneath the driver's seat slider. To add to our disbelief, we found Starburst candies under the front seats. At this point, we were ready to walk away from the deal, but the new salesman insisted on involving the sales manager. The sales manager's response was nothing short of disappointing. He dismissed our concerns with a smug attitude, insisting that the cigarette smoke was a "neutral" smell and claiming that the ash was, in fact, "sand." He conveniently ignored the cigarette butt, displaying an arrogant and unhelpful demeanor. His behavior not only sealed our decision not to purchase the vehicle but also ensured that we would never consider buying from Hamilton Nissan again. It's truly appalling that Hamilton Nissan would offer a vehicle in such deplorable condition for sale on their lot. Despite over a week of communication with their sales team expressing our interest, it's evident they made no effort to rectify the issues with the vehicle. It appears destined for the auction block, and I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. More

Had recall work that was not properly preformed & now they want to charge me to fix their mistake. I love my Nissan I guess I'll go to a different dealer if issue is not resolved to purchase a new one. I they want to charge me to fix their mistake. I love my Nissan I guess I'll go to a different dealer if issue is not resolved to purchase a new one. It's a shame was happy till we reached this point. More

Salesman and Manager promised to fix an issue prior to sale, I had the car in 5 times which led to nothing being resolved. After the last visit I was told it would cost $1200 and now sales will no longer sale, I had the car in 5 times which led to nothing being resolved. After the last visit I was told it would cost $1200 and now sales will no longer honor their promise to fix the problem. More

Wonderful service, great price, clean and robust facility and great service in purchasing my 2023 Nissan Kicks by David S. Thank you! and great service in purchasing my 2023 Nissan Kicks by David S. Thank you! More

Got absolutely swindled. I purchased a vehicle from them several years ago and got 12 "free oil changes" and a couple other items for an upfront fee, which was fine, so I wou I purchased a vehicle from them several years ago and got 12 "free oil changes" and a couple other items for an upfront fee, which was fine, so I would hang out there every couple months, get the free oil change, and some routine maintenance. I used their online system to schedule my last trip, and chose from an array of menu options for different recommended services, and since my car is a little older now, I got more than the oil change and selected some other things that had no price listed along with my free services. The final estimated price was $145.00. When I arrived, the technician double checked my order and I waited inside. It was several hours, which I thought was odd but since I was getting more than an oil change, didn't think much of it. When it was time to pick up my vehicle the bill was just over $1,030.00. I was shocked to say the least. The technician who checked me out saw that look on my face and gave me her card and said all the managers had left for the day but I could call her tomorrow. I did and spoke to her supervisor, Don. Don and I spoke for awhile about the wildly inaccurate and misleading pricing. He asked if I thought some of the services I asked for were free, and stated some services don't list a price. When I was choosing services with no price, they were not free but unlisted because they vary by vehicle. I told him if there's no price expressed online or in person, how am I supposed to know? I expected to pay close to the estimated cost and there were no other costs disclosed to me at ANY time (let alone 10x the original cost). I asked how we could make this right and he offered some vague discounts for future services, and I said I was interested in a refund between my final bill or original bill (or something significant). He said he didn't have the authority to do that and would call me with his manager the following business day. That day never came so they lost a customer regardless of how many free oil changes I had remaining, and I will be following up with the Better Business Bureau. They have the right to charge whatever they like for services, but to never disclose the amounts is downright unethical. More

They sell vehicles with rotted out frames and do not put out quality cars on their lot. And when told about the problem they wouldn’t even buy the car back. out quality cars on their lot. And when told about the problem they wouldn’t even buy the car back. More

I have purchased over 6 cars here over the years and in that time the service continues to be a sore spot for me. It should not take more than 30 min for an oil change but every time we bring our cars for that time the service continues to be a sore spot for me. It should not take more than 30 min for an oil change but every time we bring our cars for basic maintenance it turns into. 2+ hour wait. More

Dwain is the Best. He explained everything about my sisters new vehicle.He got her an awesome deal too. Thank you Dwain for the fourth time. sisters new vehicle.He got her an awesome deal too. Thank you Dwain for the fourth time. More