
Hamilton Nissan
Hagerstown, MD
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hardly time to settle in Have free lifetime oil changes. Darn shame you've quit doing that, but this time was quick and easy. And the car looks good when it's clean. Have free lifetime oil changes. Darn shame you've quit doing that, but this time was quick and easy. And the car looks good when it's clean. More
Service Honest and courteous service I only have good things to say about this dealership. The place is cleaned and WiFi capable. Love the coffee machine Honest and courteous service I only have good things to say about this dealership. The place is cleaned and WiFi capable. Love the coffee machine More
Service call was what I expected Hamilton has taken away all of the special things that made them above other dealers, now they are "another dealer" tired of hearing, "oh" we don't Hamilton has taken away all of the special things that made them above other dealers, now they are "another dealer" tired of hearing, "oh" we don't do that any more! More
Excellent customer care Every time we come in for service the staff is friendly and knowledgeable. They have a play area for the kids, and a playground outside for the nice d Every time we come in for service the staff is friendly and knowledgeable. They have a play area for the kids, and a playground outside for the nice days. This is really the only place we take our cars for service. More
Professional, knowledgeable and friendly. Worked with Lindsay who answered questions before I came in, Brandon my salesperson and Ashley in the finance department. Ashley was very good explain Worked with Lindsay who answered questions before I came in, Brandon my salesperson and Ashley in the finance department. Ashley was very good explaining why I should buy the gap insurance and extended warranty, it's been years since I've bought a new car and so many things have changed in the construction such as all the computer chips that are in the car. Since I'm probably not going to trade in for at least another ten years, I felt that the warranties would be beneficial. More
Damage to car I took my Midnight Edition Nissan Maxima to the service center to replace two rims that I scuffed on a curb. When I received my car one of the new rim I took my Midnight Edition Nissan Maxima to the service center to replace two rims that I scuffed on a curb. When I received my car one of the new rims were damaged and they scratched my rear bumper when putting the old rim in the trunk. They did take care of the scratched rim by ordering a new one. They tried to buff the bumper out, but the scratch is still there. They should of taken care of replacing the bumper since the scratch wasn’t there when I left it for service. Make sure you inspect your car really well because no admitted to the damage to my vehicle. So when you leave your car with Hamilton Nissan you may leave with damage to your car that wasn’t there before. More
Top Notch Best dealership in the area! Excellent sales and service staff. Everyone goes above and beyond to make sure you are completely satisfied with the serv Best dealership in the area! Excellent sales and service staff. Everyone goes above and beyond to make sure you are completely satisfied with the services they provide. More
professional Professional appearance, prompt service. Service tech was friendly with a pleasant smile and eye contact. Clarified my service needs and explained wha Professional appearance, prompt service. Service tech was friendly with a pleasant smile and eye contact. Clarified my service needs and explained what was going to happen with the vehicle. Waiting area was clean and comfortable. Service tech explained what service was done and escorted me to my vehicle. More
Dealership for Life! Being an original (and proud!) owner of a Nissan vehicle, I most recently acquired from my husband (it got passed along to me) a Jeep Patriot. Knowin Being an original (and proud!) owner of a Nissan vehicle, I most recently acquired from my husband (it got passed along to me) a Jeep Patriot. Knowing the awesome service I've received over the years with my Nissan, I inquired if I could get oil changes and general service on my Jeep at the Nissan dealership. (For manufacturer recalls and such, I will go to the Jeep dealership.) Otherwise, Hamilton Nissan is my go-to for service for my "fleet". I don't think there could be a better example of being loyal to and preferring Hamilton Nissan than my story that I'm writing today! More
Slow service I think that waiting 3 hours for an express oil change is unnecessary. People that were also waiting were complaining. The new people that you have I think that waiting 3 hours for an express oil change is unnecessary. People that were also waiting were complaining. The new people that you have working there are not as friendly as the ones in the past. More