Hamilton Nissan
Hagerstown, MD
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The advisors are always nice! Everyone at the service center is polite, and nice! They explain things so I can understand it. Always helpful! He kept me informed by calling. Everyone at the service center is polite, and nice! They explain things so I can understand it. Always helpful! He kept me informed by calling. More
Oil change and car wash I bought a detail package and was told it was good for 5 services. Wanted to set up an appointment. Now they tell me it had to be used for once a year I bought a detail package and was told it was good for 5 services. Wanted to set up an appointment. Now they tell me it had to be used for once a year for 5 years! I was never told that or I would have used it. I only had details done 2 times. It was a ripoff. More
hardly time to settle in Have free lifetime oil changes. Darn shame you've quit doing that, but this time was quick and easy. And the car looks good when it's clean. Have free lifetime oil changes. Darn shame you've quit doing that, but this time was quick and easy. And the car looks good when it's clean. More
Service Honest and courteous service I only have good things to say about this dealership. The place is cleaned and WiFi capable. Love the coffee machine Honest and courteous service I only have good things to say about this dealership. The place is cleaned and WiFi capable. Love the coffee machine More
Service call was what I expected Hamilton has taken away all of the special things that made them above other dealers, now they are "another dealer" tired of hearing, "oh" we don't Hamilton has taken away all of the special things that made them above other dealers, now they are "another dealer" tired of hearing, "oh" we don't do that any more! More
Excellent customer care Every time we come in for service the staff is friendly and knowledgeable. They have a play area for the kids, and a playground outside for the nice d Every time we come in for service the staff is friendly and knowledgeable. They have a play area for the kids, and a playground outside for the nice days. This is really the only place we take our cars for service. More
Professional, knowledgeable and friendly. Worked with Lindsay who answered questions before I came in, Brandon my salesperson and Ashley in the finance department. Ashley was very good explain Worked with Lindsay who answered questions before I came in, Brandon my salesperson and Ashley in the finance department. Ashley was very good explaining why I should buy the gap insurance and extended warranty, it's been years since I've bought a new car and so many things have changed in the construction such as all the computer chips that are in the car. Since I'm probably not going to trade in for at least another ten years, I felt that the warranties would be beneficial. More
Damage to car I took my Midnight Edition Nissan Maxima to the service center to replace two rims that I scuffed on a curb. When I received my car one of the new rim I took my Midnight Edition Nissan Maxima to the service center to replace two rims that I scuffed on a curb. When I received my car one of the new rims were damaged and they scratched my rear bumper when putting the old rim in the trunk. They did take care of the scratched rim by ordering a new one. They tried to buff the bumper out, but the scratch is still there. They should of taken care of replacing the bumper since the scratch wasn’t there when I left it for service. Make sure you inspect your car really well because no admitted to the damage to my vehicle. So when you leave your car with Hamilton Nissan you may leave with damage to your car that wasn’t there before. More
Top Notch Best dealership in the area! Excellent sales and service staff. Everyone goes above and beyond to make sure you are completely satisfied with the serv Best dealership in the area! Excellent sales and service staff. Everyone goes above and beyond to make sure you are completely satisfied with the services they provide. More
professional Professional appearance, prompt service. Service tech was friendly with a pleasant smile and eye contact. Clarified my service needs and explained wha Professional appearance, prompt service. Service tech was friendly with a pleasant smile and eye contact. Clarified my service needs and explained what was going to happen with the vehicle. Waiting area was clean and comfortable. Service tech explained what service was done and escorted me to my vehicle. More

