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Hamilton Nissan
Hagerstown, MD
720 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 720 reviews
May 04, 2011
The major reason I bought another Nissan was because of Teresa Carpenter, my service account mgr. She has always returned my calls, answered my questions no matter how stupid the question may be, treated Teresa Carpenter, my service account mgr. She has always returned my calls, answered my questions no matter how stupid the question may be, treated me professionally, friendly and HONESTLY!! I TRUST her and therefore trust the dealership. This is my second NISSAN and although I don't think my 2010 runs quite as smoothly as my 2006 (which I gave to my nephew and it is still doing great and he loves it)and I had a front tire blow out on me even though it was only 9 months old and I had to buy two new tires, I am happy I chose another Nissan. The service includes lifetime oil changes and tire rotations and they provide a shuttle to and from work when I have to have my car serviced and for a single person this is wonderful. More
by tinah01nissan
Employees Worked With
Teresa Carpenter, Teresa Carpenter
April 20, 2011
Will was very informative and helful while working out all of my car details during the buying process. Will and the other salesmen made me laugh and made sure I was comfortable while there. I felt taken all of my car details during the buying process. Will and the other salesmen made me laugh and made sure I was comfortable while there. I felt taken care of. Rick spent a lot of time going over all of the final paper work and helping me make the very best decisions for my coming years of caring for my vehicle. I enjoyed buying my car and felt like I wasn't taken advantage of. I also got my Hamilton stuff piggy toy that my dog totally loved!! Thank you Hamilton Nissan Meg More
by happyhyundia
Employees Worked With
Will and Rick, Will Swartz
April 19, 2011
I am updating my previously favorable review. I bought my BRAND new 2011 Nissan Altima on April 16 and my initial experience felt good. It immediately went dowhill. Within the first 30days of leaving HAMILTO BRAND new 2011 Nissan Altima on April 16 and my initial experience felt good. It immediately went dowhill. Within the first 30days of leaving HAMILTON NISSAN dealership in HAGERSTOWN, MD I was in the service department two times. The first for a bluetooth taht didn't work--easily fixed by pushing in a battery back--but cost me about 1/2 day riding back and forth and sitting in dealership! Seems like something simple they should know to check for huh? The second issue is a huge nightmare that has not been resolved to my satisfaction. I took my car through a car wash..soap and water began leaking onto my feet. It was coming from behind the glove compartment. I called the dealership on Saturday...by Monday at 1pm..no return call...so I called back.. I did take the car in..because the dealership found evidence of the leak...but could not get it to do the same leak in a COMPLETELY DIFFERENT carwash...their solution is to tell me, and I quote, "TAKE IT TO A DIFFERENT CARWASH FROM NOW ON!" This is a direct quote from the service writer, shop foreman, and from DEREK HAMILTON--dealership owner himself. He further told me that if I wanted to keep bringing my car in, he would be "happy to rip my car apart!" I asked him if he would please take it to the same carwash I drove through...which is the same carwash on every corner in my town, and he refused!" He told me that he was, "Sorry I didn't get it!" "Sorry I couldn't accept it!" "But he did all he was going to do for me!" The shop foreman, service writer, and salesperson all admitted when I asked them if someone basically told them their car was not sealed water-tight and that they needed to ride around and find a low-pressure carwash or use a garden hose to wash their car if that would be an acceptable solution for them? They all said that it would not... It seems like the only person this sounds acceptable to is DEREK HAMILTON DEALERSHIP OWNER...who is likely not driving around with wet feet. At this point, my first car payment is not even due. I have escalated my complaint to the Nissan Executive Office in TN, and am also researching what remedy I may have under the MD lemon laws. Under no circumstance would I recommend purchasing a car from HAMILTON NISSAN in Hagerstown, MD. It is very sad as is this the second vehicle I purchased there. My last experience with them years ago was great and my heart was set on an Altima. I am sooo disappointed. Now they have my purchase money...nobody cares about finding the source of the issue and ensuring it is completely resolved. I have found other similar complaints to mine on the internet with other Nissan models! If you are set on an Altima..go to Chambersburg and buy it. More
by lbussard
Employees Worked With
Chris Mathis, DerekHamilton, Kevin shop foreman, Teresa Service Writer
April 07, 2011
The personal response and attention I recieved was The personal response and attention I recieved was incredible. My 14 year old son said it was fun. They made the sale about me. The financing gentlem The personal response and attention I recieved was incredible. My 14 year old son said it was fun. They made the sale about me. The financing gentleman was fast and friendly.I was referred to Patrick as he sold my dad his vehicle. Very enjoyable experience. Thank you More
by aipony64
Employees Worked With
Patrick graves
April 02, 2011
We were greeted buy Sean immediately upon arrival to the car dealer. He was friendly and seemed to have a can do attitude. We had already been approved for a car loan with check in hand, but Sean took the car dealer. He was friendly and seemed to have a can do attitude. We had already been approved for a car loan with check in hand, but Sean took the extra time to run the numbers for us and got us a better rate. He also negotiated to get us in the car we wanted. We had an appointment the next day with a different nissan dealer, but because of Sean's hard work, hamilton won our business. Sean said he was only on the job for three weeks.... but you sure could not tell that from our end. He acted like a pro! More
by cbkwalik
Employees Worked With
Sean Lewis, Sean Lewis
April 02, 2011
Hamilton Nissan did a good job of making sure that I knew all of my financing options before I traded in my old car for a new one. The finance dept. also informed me of the extra "insurance" options that we all of my financing options before I traded in my old car for a new one. The finance dept. also informed me of the extra "insurance" options that were worth the investment and those that were a waste of money. More
by shutzell
Employees Worked With
Ronald Parson, Ron Parsons
April 02, 2011
I contacted this dealership via the internet looking for a second vehicle to run up and down the road to work. From the time I first dealt with Ron Parsons until the time I had actually purchased was very s a second vehicle to run up and down the road to work. From the time I first dealt with Ron Parsons until the time I had actually purchased was very short. I did the pre approved application on line, and approx. 40 minutes later Ron called asking me when I wanted to pick up my new car. Another great part of the deal is the Dealership for life program. When I do eventually need another new vehicle I will, without a doubt talk to Ron first. More
by ebthehunter
Employees Worked With
Ron Parsons, Ron Parsons
April 02, 2011
My car broke down and I had it towed to Hamilton Nissan. My service man was Ed Key who is an outstanding service man. My car was diagnosed as engine damage. As it was still under warranty, he informed me My service man was Ed Key who is an outstanding service man. My car was diagnosed as engine damage. As it was still under warranty, he informed me of what I needed to present to Nissan. During the whole process, he was curteous and efficient and made my experience as pleasurable as he could so as not to inconvience me. I believe Ed Key went above and beyond his duties and I would certainly recommend Hamilton Nissan. More
by Janet1
Employees Worked With
Ed Key, Ed Key
April 02, 2011
Dwain Souders is an excellent car salesman, he listen and respected our concerns/ budget that we felt comfortable with and found a vehicle to suit for my Wife and I. With a growing family we needed a little respected our concerns/ budget that we felt comfortable with and found a vehicle to suit for my Wife and I. With a growing family we needed a little more room in a vehicle which led us to look at the Altima. Which was a perfect fit and value for us at this time. Thanks again Dwain and look forward to doing business with you in the future. PS, my girls loved the little happy hams stuffed animals!! Brian and Traci Coulter More
by coulter
Employees Worked With
Dwain Souders and John Ocalano, Dwain Souders
April 01, 2011
Sean was very curtious and concerned to see that we got the vehicle we wanted and at the price we wanted. We were pleased with the experience. We got the vehicle we wanted, the trade-in we wanted, the fina the vehicle we wanted and at the price we wanted. We were pleased with the experience. We got the vehicle we wanted, the trade-in we wanted, the financing we wanted and the discount we wanted. We had done our homework ahead of time and knew what the market value was. More
by s.hose
Employees Worked With
SEAN LEWIS, Sean Lewis
